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Musician's Friend Online Store

Musician's Friend Online Store

Overall store rating:  Store Rating: 4.5
Reviewed by 5182 customers

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Showing 161-180 of 232 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12   Previous   Next
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Overall Rating:Store Rating: 2.0
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sells opened, blemished items as new
by ,May 25, 2007
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They sold me an opened, blemished item as new. I noticed the dents too late for the return period so now they won't do anything about it. I understand them not being able to do anything because of their policy but the fact that they would sell a b-stock
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Overall Rating:Store Rating: 5.0
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Excellent. They have all of my musical business from now on.
by ,May 1, 2007
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I do not understand where all of these people are claiming bad experiences from. I have ordered from MF multiple times and have had nothing but the best experiences. My most recent purchase was a rogue 5 string bass, a behringer ultrabass combo, and a
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Overall Rating:Store Rating: 1.0
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Screw you Musician's Friend, A.K.A. ASSHOLES
by ,Mar 28, 2007
(Not Yet Rated)
What a stupid stuff. Ordered an power amp. It had a malfunction. I called them back and told them that the amp is no good. So they told me to ship it back, at my expense since I'm from Canada. Then I asked them about the re-shipment fees if they
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Overall Rating:Store Rating: 1.0
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Absolutely Horrible Customer Service if a Problem Arises!
by ,Mar 26, 2007
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While its true this is a very large outfit with many items to choose from at good to reasonable prices and I have ordered from them quite a few times now. The real problem is the Customer Service!! should a problem arise ..Their customer service
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Overall Rating:Store Rating: 1.0
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Beware here Folks!
by ,Mar 20, 2007
(Not Yet Rated)
I never in my wildest dreams ever thought that I would buy a brand new piece of equipment from a reputable online store and be sent a USED and DEAD piece of equipment instead! I was more than willing to wait on a back ordered item but MF was so impatient
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Overall Rating:Store Rating: 5.0
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I've been a customer at others .com M.F. IT'S THE BEST.
by ,Mar 15, 2007
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I've been a Musicians Friend Customer for over four years now and I've never had any problems with this web-base company. Their Customers Service is excellent and their return policy it's great. It's a surprise to me to read bad reviews about Musicians
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Overall Rating:Store Rating: 1.0
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Musicians Friend - where they don't care about customer service!!!
by ,Feb 2, 2007
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Well, I found what appeared to be a great deal on an Ibanez guitar on Musicians Friend. Being an Ibanez fan, I placed the order immediately. This guitar was a steal, considering it was a 2001 model for $99 with HSS setup and whammy bar. So lo and
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Overall Rating:Store Rating: 5.0
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Fast, courteous, and affordable
by ,Jan 26, 2007
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I have ordered everything from them from guitars,drums, P.A. systems, guitar and bass amps, monitors and a numerous amounts of other equipment. Always on time, always the best price and always satisfied. They are this musicians best
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Overall Rating:Store Rating: 1.0
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Lied to everyday, wouldn't ship in stock items.
by ,Jan 22, 2007
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I ordered 3 items, all in stock. Two weeks later, nothing has shipped. After several phone calls to customer service, I keep getting told the same lie. It will ship tomorrow, tomorrow, tomorrow. It never ships though. I finally had to cancel the order so
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Overall Rating:Store Rating: 1.0
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Don't be suprised when Musician's Friend doesn't honor their own advertisements and catalogues
by ,Jan 16, 2007
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I am very dissatisfied with Musician's Friend. Over the summer, I bought the Gibson SG Gothic online. I shopped around for prices but I chose Musician's Friend because they offered the Gibson hardshell case included with the price. Well, the guitar
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Overall Rating:Store Rating: 2.0
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got a good deal but the run around in the process
by ,Jan 11, 2007
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This store has me confused; the online ordering is a snap but heaven forbid you make a mistake such as forgetting to enter a coupon code. Customer service is frustrating. In my experience, (which has been numerous calls), customer service is oblivious to
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Overall Rating:Store Rating: 1.0
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Duped Again!
by ,Dec 29, 2006
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Having bought a an amp a few years ago from MF, I should have learned the first time to just stay away. The amp I bought came in DOA 3 times! This time I purchased a new Takamine EG561-C for 499$. It ordered it 12/15 and it arrived 12/22, loose in a
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Overall Rating:Store Rating: 1.0
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Poor Service
by ,Dec 19, 2006
(Not Yet Rated)
Do not waste your time ordering from this company (or their alter ego Giardinelli for that matter). They will allow you to complete your order, they will advise how long it will take for shipping and they will charge you. Then, if you're lucky, you get
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Overall Rating:Store Rating: 1.0
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Musicians Friend ? or Musicians Fiend ?
by ,Dec 18, 2006
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Musicians Friend is no friend of mine. I ordered a BOSE PAS. It ships in 4 pieces and I rec'd 3. I traced it and found the 4th pc had been mistakenly delivered to Bose. I called Bose and they had kept the package and credited it to Musicians Friend.
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Overall Rating:Store Rating: 5.0
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Perfect and hassle free
by ,Dec 6, 2006
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First time experience with Musician's Friend very positive. I ordered the Epiphone Les Paul 100 left handed. When I got it, all electronics were in their correct locations. Customer service repeated what I was wanting to buy to verify they were going to
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Overall Rating:Store Rating: 1.0
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The worst customer service ever. Liars!
by ,Dec 1, 2006
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I order a presonus firestudio from musician's friend and their web site showed that it would include a free 120 GB hard drive with the order. The order did not come with the promised free hard drive so I call customer service and they denied that they
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Overall Rating:Store Rating: 1.0
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HORRIBLE HORRIBLE HORRIBLE
by ,Nov 28, 2006
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I bought a "Worn Brown" Epiphone Dot a few months ago and when it arrived, it had a clear acrylic spot on top. Worn brown guitars are mate to wear and that spot would never... I called customer suppport and the first guy was ok, i asked to speak to a
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Overall Rating:Store Rating: 1.0
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What does MF really mean?
by ,Nov 22, 2006
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Although the MF online store has a large selection of items, and the online ordering process is straightforward, once you place a high cost order you suddenly find yourself dealing with the credit card "verification" department, which requires talking to
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Overall Rating:Store Rating: 1.0
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I' m now taking high blood pressure pills eversince I bought some stuff to them.
by ,Sep 25, 2006
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This company will rip you off. I bought a Sonor drum and cymbal set XS20. My son said that the cymbal was bad. When I email them that I would like to exchange it, i got a reply that it not returnable. So I email back what happen to your 45 day
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Overall Rating:Store Rating: 1.0
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Musician's Friend Sucks
by ,Sep 9, 2006
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I ordered a set of virtual instruments. The item went from in-stock to 21-day back order the day I ordered. After 21-days, I hadn't received the order so I contacted them. The data entry person messed up and re-entered information, resetting the order
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Showing 161-180 of 232 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 Previous   Next

Read Surveys Where do surveys come from?
Showing 121-135 of 4,993 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Previous   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Jun 17, 2013
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smooth transaction
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Overall Rating:Store Rating: 4.0
 
Jun 16, 2013
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convenient
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Overall Rating:Store Rating: 5.0
 
Jun 13, 2013
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competitive price; in stock; free shipping.
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Overall Rating:Store Rating: 4.0
 
Jun 6, 2013
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I have bought several guitars and other items from Musucian's...
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Overall Rating:Store Rating: 4.0
 
Jun 1, 2013
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I ordered two sets of strings. One I received and one is on back order. I have...
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Overall Rating:Store Rating: 5.0
 
May 29, 2013
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Not only was the purchase painless and the price amazing (12.95 for a $30 music...
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Overall Rating:Store Rating: 1.0
 
May 23, 2013
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Songbook was supposed to be for guitar. Contained melody only. I called, Said...
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Overall Rating:Store Rating: 5.0
 
May 14, 2013
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Only positive experience in my on-line shopping. One of the fastest, smoothest...
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Overall Rating:Store Rating: 5.0
 
May 13, 2013
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It was very simple, including use of the coupon that was emailed to me!
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Overall Rating:Store Rating: 5.0
 
May 13, 2013
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Awesome experience. Super fast service with no hiccups.
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Overall Rating:Store Rating: 5.0
 
May 13, 2013
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Very easy to shop. Very good selection. Good prices. Very good experience.
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Overall Rating:Store Rating: 5.0
 
May 12, 2013
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it was all good.
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Overall Rating:Store Rating: 5.0
 
Feb 1, 2013
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was great
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Overall Rating:Store Rating: 1.0
 
Jan 31, 2013
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Third time I have ordered from MF that there has been a problem, either faulty...
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Overall Rating:Store Rating: 5.0
 
Jan 30, 2013
(Show)

Shopping was easy, prices were good, item was received quickly. I haven't...
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Showing 121-135 of 4,993 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Previous   Next