Musician's Friend Online Store

What a stupid stuff. Ordered an power amp. It had a malfunction. I called them back and told them that the amp is no good. So they told me to ship it back, at my expense since I'm from Canada. Then I asked them about the re-shipment fees if they

While its true this is a very large outfit with many items to choose from at good to reasonable prices and I have ordered from them quite a few times now. The real problem is the Customer Service!! should a problem arise ..Their customer service

I never in my wildest dreams ever thought that I would buy a brand new piece of equipment from a reputable online store and be sent a USED and DEAD piece of equipment instead! I was more than willing to wait on a back ordered item but MF was so impatient

I've been a Musicians Friend Customer for over four years now and I've never had any problems with this web-base company. Their Customers Service is excellent and their return policy it's great. It's a surprise to me to read bad reviews about Musicians

Well, I found what appeared to be a great deal on an Ibanez guitar on Musicians Friend. Being an Ibanez fan, I placed the order immediately. This guitar was a steal, considering it was a 2001 model for $99 with HSS setup and whammy bar. So lo and

I have ordered everything from them from guitars,drums, P.A. systems, guitar and bass amps, monitors and a numerous amounts of other equipment. Always on time, always the best price and always satisfied. They are this musicians best

I ordered 3 items, all in stock. Two weeks later, nothing has shipped. After several phone calls to customer service, I keep getting told the same lie. It will ship tomorrow, tomorrow, tomorrow. It never ships though. I finally had to cancel the order so

I am very dissatisfied with Musician's Friend. Over the summer, I bought the Gibson SG Gothic online. I shopped around for prices but I chose Musician's Friend because they offered the Gibson hardshell case included with the price. Well, the guitar

This store has me confused; the online ordering is a snap but heaven forbid you make a mistake such as forgetting to enter a coupon code. Customer service is frustrating. In my experience, (which has been numerous calls), customer service is oblivious to

Having bought a an amp a few years ago from MF, I should have learned the first time to just stay away. The amp I bought came in DOA 3 times! This time I purchased a new Takamine EG561-C for 499$. It ordered it 12/15 and it arrived 12/22, loose in a

Do not waste your time ordering from this company (or their alter ego Giardinelli for that matter). They will allow you to complete your order, they will advise how long it will take for shipping and they will charge you. Then, if you're lucky, you get

Musicians Friend is no friend of mine. I ordered a BOSE PAS. It ships in 4 pieces and I rec'd 3. I traced it and found the 4th pc had been mistakenly delivered to Bose. I called Bose and they had kept the package and credited it to Musicians Friend.

First time experience with Musician's Friend very positive. I ordered the Epiphone Les Paul 100 left handed. When I got it, all electronics were in their correct locations. Customer service repeated what I was wanting to buy to verify they were going to

I order a presonus firestudio from musician's friend and their web site showed that it would include a free 120 GB hard drive with the order. The order did not come with the promised free hard drive so I call customer service and they denied that they

I bought a "Worn Brown" Epiphone Dot a few months ago and when it arrived, it had a clear acrylic spot on top. Worn brown guitars are mate to wear and that spot would never... I called customer suppport and the first guy was ok, i asked to speak to a

Although the MF online store has a large selection of items, and the online ordering process is straightforward, once you place a high cost order you suddenly find yourself dealing with the credit card "verification" department, which requires talking to

This company will rip you off. I bought a Sonor drum and cymbal set XS20. My son said that the cymbal was bad. When I email them that I would like to exchange it, i got a reply that it not returnable. So I email back what happen to your 45 day

I ordered a set of virtual instruments. The item went from in-stock to 21-day back order the day I ordered. After 21-days, I hadn't received the order so I contacted them. The data entry person messed up and re-entered information, resetting the order

Incompetent. Sad but true. My second order with them. Screwed up same as before. My first review (copied to every review site I can find on them... that's how awful they are, that I'm going to spend a few hours of my day WARNING YOU to stay away...

Recently, I ordered two items from Musicians Friend. I needed them quickly, so I read the shipping policies which state that "often, items are shipped the same day." I paid $18 extra for what was described as 2 day shipping, so I would get them in