Orbitz

Shopping was great but my flight was canceled so I had to reschedule. I am now on the phone for the 3rd hour. I spent the first 2 hours rescheduling (this was 2 days ago). I thougth everything was fine and scheduled. Today I noticed my itinerary hadn't changed from the original. So I basically wasted 2 hours - 2 painful hours. I spoke with a foreign call center 2 days ago and I am now on the phone with the same call center.

They do not understand me. It's not difficult. My flight was canceled and Orbitz should be accomodating in helping me with the change. Instead, I am wasting time. I am a patient person but this is rediculous.

I will never use Orbitz again!

Orbitz is okay unless you need customer service, for example to cancel your booking and get a credit to your account. Then you will have to deal with the worlds worst automated voice response system and be on hold for at least an hour.

obnoxious customer service reps- confusing website- a disastrous day of flying- $60 in cab fare to CHANGE AIRPORTS between flights (well, it should have been obvious when you booked the flights ma'am). Still seething and feel i will never have this resolved.
i am an experienced world traveller and i have NEVER such a bad experience with a travel web site. i will never use orbitz again and will spread the word to everybody i know. did i mention the evil customer service people? can i mention them again? i haven't met anybody that nasty in a long time and i live in boston!

Worst experience I have ever encountered and will never use them again.  The fees to cancel a trip are ridiculous.  They change your selected seats on flights without telling you.  Never received email confirmations even though I called three times.  Customer service calls go outside of the U.S. and they are not very helpful.  Horrible experience!!

Orbitz does NOT sell discount hotel rates. They sell over priced rates claiming they are a deal. Then they charge you fees for this "great deal". Do not book anything till you call the hotel directly.

Customer Service at Orbitz not up to par. I recently booked my flight for a trip to Europe through Orbitz. Only upon arriving in London did I realize that the booking did not allow me to make my connecting flight out of Heathrow, and this had nothing to do with delays or security checks. As a result, I waited several hours in Heathrow for another flight. I was faced with the same dilemma on my way back to the US and ended up purchasing an extra ticket for 390 Euros. When I called Orbitz seeking some type of compensation, once the phone rep knew why I was calling, I was put on hold for close to 10 minutes, then told there was nothing they could do for me.

I had to make a reservation for a company trip, which went smoothly. The website is friendly and easy to use.

My HUGE problem with these guys is the shady fees they charge. I called and asked a question about the existing reservation I had and was charged $16 for an "agent assist" fee. I made no changes in the reservation and just asked a simple question which was answered in about one minute. They did not tell me at the time they were charging me, the charge just appeared on my card and I had to call and find out what it was.

They are "looking into it" now, but I will be disputing this charge and will never use Orbitz on my own. This comes pretty close to outright theft in my book. 

Price Assurance Guarantee:

I feel the price assurance guarantee is a cheap and unethical way to get people to buy tickets from them at a higher price with the hopes that if the price goes down they will get a refund. I purchased tickets to Atlanta on Delta for $275 (which was the best price at the time) round trip and 3 weeks later flights to Atlanta dropped by $75. Too bad that Orbitz didn't change the price for my flight, instead they created another flight that differs from mine by a few minutes. Therefore I don't get the refund and they get more customers. Not only that, Orbitz charges a $130 change fee. I realized from this experience that it is much more painless to go directly to the airline to purchase tickets. At the very least the airline is more willing to refund/change your tickets without such a hassle. Although Orbitz did not do anything illegal, I don't think I will use them again.

i cancelled a flight and later attempted to rebook. i do not recommend orbitz if you expect a possibility of changing or cancelling a flight. many of the customer service reps comprehend english very poorly. i find it to be an unsuccessful attempt at outsourcing phone support to foreign countries (most of my experiences with phone support outsourced to india have been great, since indians speak english fluently, but orbitz seems to be outsourcing to indonesia, and many of their reps have difficulty with auditory comprehension of english). at one point, one of the ladies i spoke to hung up on me inexplicably. that's unacceptable. from what i can tell, orbitz performs no quality assurance on its phone support sessions. however, hold times are very short, and after about five tries calling orbitz customer support, i finally reached a helpful associate who stayed on the phone with me for about 30 or 40 minutes to resolve my issue, without seeming to lose patience.

Don't use orbitz. Enough said. I reserved seats using Orbitz when I booked my flight through their service over a month in advance. I checked repeatedly, up until my departure, and their website showed I had those seats. Naturally, the day of the flight it turns out Orbitz had 'requested' those seats on my behalf. Apparently, all that means is that they display on the Orbitz website that we have those seats. This means nothing. When it turned out that the airline had no seat assignments for my family, Orbitz informed me there was nothing they could do for me. Ever sit in a middle seat in a row separate from your husband holding a 17-month-old on your lap for a 6-hour flight? Don't use orbitz.

I'd always had good experiences with my reservations through Orbitz. Recently, I had an issue with Dollar Rent A Car charging me for insurance that I'd already purchased through Orbitz. Orbitz responded quickly when I notified them of the problem and refunded the charges for the double coverage. I'm definitely glad I reserved the car through Orbitz and would use their services again (will choose a different car rental company next time though).

don't use this service if you have a chance of ever making a change. they wanted to charge me a fee more than double what i paid. the reason for my change was a sudden death in the family. they didn't care because this was their policy

What a scam when it comes to bookings in small towns. Obviously, a booking agency like Orbitz only makes money on bigger ticket bookings.  Checked in to the Days Inn Van Horn Texas today.  The Orbitz booking cost us $67 a room.  The lowest price offered was $60.  This is a truck stop town, there are plenty of motels and they go as low as $29.  When we checked in, the guy at the desk accidentally started to book us in at a rate 28% cheaper that what we had already paid online.  Update:  If that wasn't bad enough, on the way back to California we checked into a Best Western in Blythe, no reservation, $89.00 for the night.  Once in the room, I checked the Orbitz rate: $109.00 FOR THE SAME ROOM! Orbitz not only omits the cheap motels, it overprices the medium priced ones. If you sort Orbitz reviews by date, most of the good reviews are years old.  BTW: Priceline was even worse in Texas.