Orbitz

Beware of Orbitz.com when you have to cancel tickets you buy from them. The customer service representatives (CSR) are so uninformed about the validity of the tickets. Also, when you have problem, no single CSR will be handling your case. You have to ...

Pros: has the most airlines/fares
Cons: no flexibility in frequent flyer numbers, searching can be slow

I was quite excited when the airlines announced Orbitz, I thought it would enhance my fare searching experience tremendously. In the last year or so I have bought tickets online at least once a month and regularly search just to see how much fares are,...

I just had the worst customer service experience in my life. I booked the Casa Sant'Andrea Hotel in Venice, Italy with Orbitz, using a $50 off coupon code. Everything went fine until I received the confirmation email, which said the hotel was in Rome! ...

I booked a hotel for my New Year's honeymoon in India on Orbitz. After a 4am wake up time and a 7 hour train journey, we arrived in the picturesque city of Jaipur in Rajastan. We went to the Park Plaza Jaipur for which I had a prepaid voucher for 2 ...

I booked three flights from KC to Santa Barbara through Orbitz in February for a trip in August because the flight schedules met our needs.  By mid-June my flight schedule had been changed four times resulting in unacceptable ...

This is one of the worst online booking experiences I had. The problem is their customer service, which is even worse than Comcast's. I booked an international trip with non-refundable tickets, having in mind that there's no way I would want to cancel ...

The worst customer service experience I have ever had. I needed to cancel a flight, so they gave me a credit. My original trip consisted of 4 flights, on Delta, United/Air Canada, and Alaska Airlines. I spoke with a customer service person and received a ...

I booked our 40th anniversary flight through Kayak from Denver to Maui in December 2007 for travel in October 2008. Kayak featured Orbitz, among others. I chose Orbitz. The website was user friendly and assurance was given that any change of itinerary ...

What would you think if a grocer slipped an expensive unwanted item into your shopping bag at the checkout without notifying you? This is an item that you did not select to buy and which you certainly do not need. Then they have you pay for it - and ...

I just had the most frustrating experience with Orbitz. I made a hotel reservation a month ago and not long after that I needed to change the dates. When I did so, the Orbitz rep. told me to call the hotel directly on the following day to confirm the ...

We booked flights to Portugal (from North Carolina) 2 1/2 months before the flight date. We were made to pay an extra overnight shipping fee because it was an international flight. Then, 2 days before an international flight, we were told that our ...

In an attempt to find a hotel in Tulsa, Oklahoma for an upcoming PGA Tour event, I searched Orbitz and booked a room for $89.95. The room was described as a "Double Double Room." There was also a room available for $89.98 that was described as a "Room ...

  I will never use Orbitz again! I just took a trip to the Oregon Coast, Seaside Oregon. And thought it would be a good idea to go through Orbitz to get the best deal (like they advertise) But instead was totally ripped off!! I paid for our Hotel ...

I reserved a fairly nice hotel room last August through Orbitz, paying $312 in advance. When I got there, the hotel had no record of my reservation. I called OrbitzTLC and they said they would take care of it. When I checked out two days later, the hotel ...

The Orbitz.com website was easy to navigate and use for comparison shopping within their "store". After checking the other major travel websites I found that they had the best all-around deals going. Understand that each and every travel agency ...