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Don't book through Orbitz for anything, if you do your asking for it.
by travelbaby,Jun 4, 2008 (Show)
The hotel I booked through Orbitz was a very shady place. I tried to contact Orbitz to cancel the rest of my reservation (It was not a safe place to stay). There was no customer service number on any of my paperwork so I searched the internet and still
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Customer service is a joke
by tojoo3,May 29, 2008 (Not Yet Rated)
don't use this service if you have a chance of ever making a change. they wanted to charge me a fee more than double what i paid. the reason for my change was a sudden death in the family. they didn't care because this was their
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Orbitz does not guarantee you a seat on a plane.
by cson,May 24, 2008 (Show)
According to a US Airways employee, when you book through Orbitz, you are only requesting a seat on a plane, and you are not guaranteed a seat even if you pick your seats online. The only way to guarantee a seat is to book directly through the airlines.
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BAD BAD BAD!
by chicagonicole,May 20, 2008 (Show)
I had a terrible experience with orbitz. My flight was changed so that the new flight not only gave me an 8 hr layover but also got me to my foreign destination at 3am. When I called orbitz to try and change this I wasted 90 minutes on 3 separate phone
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Terrible customer service!
by unhappydph,Feb 11, 2008 (Show)
Orbitz has the worst customer service!I was charged $1500 for an $875 vacation.Never confirmed anything,said my credit card was declined.Still have $400 of my money!Thieves!You cant even talk to anyone who speaks
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Orbitz customer service SUCKS!!! BUYERS BE FOREWARNED and BEWARE!!!!
by airabella,Dec 29, 2007 (Show)
We purchased international tickets through Orbitz. Upon check-in at the airport, We encountered an unexpected glitch with the names on the reservation which prevented us from boarding the flight. While the people at the Delta check-in counter provided
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Watch out for false fares
by estimator,Dec 4, 2007 (Show)
Used to be a good travel search engine but not anymore. It starts with offering low prices’ and then indicates the fares are not available. I also had bad experience with customer service, which is now
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poor customer service
by bugpowderdust,Dec 4, 2007 (Not Yet Rated)
i cancelled a flight and later attempted to rebook. i do not recommend orbitz if you expect a possibility of changing or cancelling a flight. many of the customer service reps comprehend english very poorly. i find it to be an unsuccessful attempt at
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Extremely confusing departure/arrival dates for late night flights
by mwicksted,Nov 26, 2007 (Show)
My family had an extremely frustrating experience because of Orbitz. Using the Orbitz website, I booked a return flight for my daughter and her boyfriend to Kansas City on Monday, November 26, the day after the Thanksgiving weekend ... and the printed
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Took money, delivered nothing. Fraud in my book.
by thedaviator,Oct 6, 2007 (Show)
Attempted to purchase tickets. It looked like the transaction when through but I received a message stating that it didn't and to purchase my tickets from the airline instead. (which I subsequently did.) Later that day I discovered that Orbitz
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Shady Pricing Policies
by alch3mlst,Sep 18, 2007 (Show)
This is one of the few sites that does not hold the ticket purchase price between selection and purchase. In other words, at any point in time between selecting a ticket and clicking "buy ticket" the price may rise or the ticket may be lost. Don't buy
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not a really god deal!!!
by willy777,Aug 21, 2007 (Show)
my first time and i think the last that i booking with Orbitz....i decided that was the best offer in compare at others ...but it was a big mistake....i had book for the package trip and after just 20 minute i needed to change the flight of my return so
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Package offers are not Good
by ozajignesh,Jul 23, 2007 (Show)
This web-site is the worst site to be with. I am being charged very high for the hotel in Flight + Hotel package. Also customer service is very bad. There is not adjustments after booking & very high cancellation fee is charged. They fool us actually by
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Dissappointed with customer service.
by lasray,Jul 21, 2007 (Show)
Orbitz found me a motel for $89.00, but the motel only charged $69.00. Orbitz would not give me an explanation for the $190 difference. I contacted them four times, but they would never give me an answer as to where the money goes. That's a lot of money
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Poor Customer Service.
by lpcowboy,Jul 15, 2007 (Show)
Orbitz is okay unless you need customer service, for example to cancel your booking and get a credit to your account. Then you will have to deal with the worlds worst automated voice response system and be on hold for at least an hour.
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Nightmarish and traumatic experience
by beshle,Jul 7, 2007 (Show)
NEVER, NEVER, NEVER use Orbitz. Our flights were cancelled apparently months before our trip and the company never informed us. We discovered this when we called the night before our trip to confirm our flights. It took almost 4 hours to reach a
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Customer service nightmare. Hundreds of dollars wasted.
by xmochix,Jul 5, 2007 (Show)
Horrible customer service. Emailed customer service who replied to contact another part of customer service. After going through the long automated customer service phone menu, finally connected to a phone rep who barely spoke english. Then they
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TERRIBLE, UNPROFFESSIONAL, TOTALLY UNCAPABLE OF THE SERVICES ORBITZ.COM CLAIMS TO PROVIDE.
by bunsunny,Jul 2, 2007 (Show)
Orbitz.com SUCKSSSSSSSSSSss........... I and my friends booked a motel at Lake Tahoe,CA through orbitz during the winters and went there. This was one of those long weekends when you dont find anything on the spot and have to plan everything in advance.
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A ruined trip
by litlwiz,Jul 2, 2007 (Show)
I have been trying to book a simple ticket to Vegas for the last week. I have booked my flight three times and have had it canceled three times. The kicker is that it has taken two days each time to tell me there were no available flights. Here I am on
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Not all that great, I usually do not book with them anymore.
by seekingdeals,Jun 30, 2007 (Show)
Not impressed with the site navigation or the claims of "Fantastic Pricing" we've used several other companies that seem better in terms of price and usability. Orbitz doesn't have the vacation packages were looking for or the hands on tools to
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