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by three_ster, Feb 22, 2008
Rated a Very Helpful Review by the Epinions community
I hadn't been an experienced user of Orbitz.com until the past year, in which I used it several times for flight and hotel reservations just to see if it was a good site. I came away very impressed with it, and I would have to say that I like it better ...
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by bethandrobin, Feb 2, 2008
(Not Yet Rated)
Worst customer "service" experience I have ever encountered in my 40 years of traveling.... I booked a ticket through Orbitz on Iberia. We were to have departed on December 31st, 2007. Instead, we had a family medical emergency requiring us to ...
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by drk1954, Jan 4, 2008
Rated a Somewhat Helpful Review by the Epinions community
We made a hotel reservation and were called with less than 18 hours to arrival (from some offshore phone bank by someone who could barely speak intelligible English)to tell us that they had no actual way to confirm a hotels rooms and the hotel had called ...
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by autodidacta, Dec 12, 2007
Rated a Somewhat Helpful Review by the Epinions community
I use the orbitz web site to look for airline tickets, car rentals and hotels because with them one has the whole view of the entire market of airlines ticket offerings. So then one can decide were to go, with who (airline) to go and the cheapest way to ...
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by kaiger, Nov 25, 2007
Rated a Somewhat Helpful Review by the Epinions community
I reserved a fairly nice hotel room last August through Orbitz, paying $312 in advance. When I got there, the hotel had no record of my reservation. I called OrbitzTLC and they said they would take care of it. When I checked out two days later, the hotel ...
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by bluedoggie, Nov 7, 2007
Rated a Helpful Review by the Epinions community
Orbitz: Never never never use it. What a nightmare. I booked an airline ticket and hotel package through them, and had to cancel due to an emergency. First call: They said they couldn't give me any kind of refund on the airline ticket (or credit) and ...
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by comfortzone, Sep 4, 2007
Rated a Helpful Review by the Epinions community
We made reservations with Orbitz for a 3 night stay at Ventura Resort Rentals in Orlando, FL in late August, 2007. The pictures and description of the property were misleading and inaccurate - the actual property was "well worn", consisting of a second ...
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by sangrona, Aug 15, 2007
Rated a Somewhat Helpful Review by the Epinions community
I just had the most frustrating experience with Orbitz. I made a hotel reservation a month ago and not long after that I needed to change the dates. When I did so, the Orbitz rep. told me to call the hotel directly on the following day to confirm the ...
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by bfalk, Aug 13, 2007
Rated a Helpful Review by the Epinions community
Earlier reviews are out of date. Prior to 2004 Orbitz was a top rated travel site. After 2004 there business model was changed to increase profits at the expense of customer service. Don't be deceived by the good review posted in 2003 and before. ...
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by urservicesucks, Jul 2, 2007
Rated a Helpful Review by the Epinions community
DO NOT book through them. I booked a hotel/car package for 3 days in CA. When I booked, I selected the location to pick up my rental car to be at the Orange County (John Wayne) airport. They screwed up and reserved the car for me at the Ontario ...
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by edterpening, Jun 23, 2007
Rated a Somewhat Helpful Review by the Epinions community
I just had the worst customer service experience in my life. I booked the Casa Sant'Andrea Hotel in Venice, Italy with Orbitz, using a $50 off coupon code. Everything went fine until I received the confirmation email, which said the hotel was in Rome! ...
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by daydrmgirl, Jun 6, 2007
Rated a Helpful Review by the Epinions community
"...it is their mistake..." I booked my a first-class one-way ticket for $186.79 on May 20th, 2007. The only reason I had bought the ticket is because I believe at that price, a first-class ticket is a good deal. I received the confirmation ...
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by grape015, May 13, 2007
Rated a Somewhat Helpful Review by the Epinions community
DO NOT use Orbitz!!!! CUSTOMER SERVICE Orbitz has the worst customer service! I was placed on hold and disconnected four times through their toll free number and when I asked to speak to a supervisor I was placed on hold for over an hour and a half ...
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by bertagnolli, Apr 5, 2007
Rated a Very Helpful Review by the Epinions community
I purchased a pair of tickets on British Midland Airlines to travel from Paris (CDG) to London (LHR) using Orbtiz. I phoned British Midland to confirm my reservation. This was of primary importance, as I was connecting to an overseas flight at London. ...
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by ny8881, Mar 25, 2007
Rated a Helpful Review by the Epinions community
I had a horrible experience with Orbitz.com. Over the summer I took at trip abroad to celebrate completing the bar exam. For one leg of the trip, I had booked a flight on orbitz from Madrid to Milan. About 2 weeks before my trip I went on to Orbitz ...
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by woz1454, Mar 18, 2007
Rated a Helpful Review by the Epinions community
This was one of the worst travel experiences of my life. I originally booked my ticket a few months before the flight. Then, on a whim, a few days before my flight I logged into my account to check my flight status, and my account showed that I had TWO ...
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by lilredpitviper, Mar 8, 2007
Rated a Somewhat Helpful Review by the Epinions community
STAY AWAY FROM ORBITZ.COM! After months of saving and planning, my boyfriend and I logged onto Orbitz.com to book our first ever international vacation. It was a simple package. round trip flights and 10 days in Nassau, Bahamas. Orbitz found a way to ...
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by doddaa2001, Mar 8, 2007
Rated a Helpful Review by the Epinions community
For my first time travelling internationally, I used Orbitz.com to get an idea of what fares might be like. I found flights I believed to be satisfactory & went ahead & booked them. 2 roundtrip tickets to Lodon, 2 roundtrip tickets from Amsterdam to ...
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by straightman, Feb 20, 2007
Rated a Helpful Review by the Epinions community
I am seasoned business traveler with multi million air miles under my belt. I gave ORBITZ a try one time recently, and never, ever again. By far the worst travel experience I've ever had. I used Orbitz to purchased my airfare for a 3-day trip to ...
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by sjhurst, Jan 23, 2007
Rated a Somewhat Helpful Review by the Epinions community
In an attempt to find a hotel in Tulsa, Oklahoma for an upcoming PGA Tour event, I searched Orbitz and booked a room for $89.95. The room was described as a "Double Double Room." There was also a room available for $89.98 that was described as a "Room ...
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