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PetFoodDirect Online Store

PetFoodDirect Online Store

Overall store rating:  Store Rating: 3.0
Reviewed by 65 customers
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Overall Rating:Store Rating: 4.0
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PetFoodDirect Online Store

by bluehawq Epinions Most Popular Authors - Top 100, Aug 01 '01
Pros: Loads of stuff, decent prices, caters to all pets not just one.
Cons: Slow loading page on occasion but not often.
What can I, as a consumer, say about PetFoodDirect Online Store? Actually, there is a great deal that I can say about them. I have used them for many months now, both directly and indirectly and have been totally satisfied with their customer...
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Overall Rating:Store Rating: 5.0
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Great online store but priced higher than Petsmart mall store

by KathyRusko , Jun 15 '02
I have used and will continue to use PetFoodDirect.com. I will be selective as to when and how I use it though.

As of yet I have only purchased Eukanuba dry dog food from them. I buy that dog food exclusively for my four dogs. They love it...
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Overall Rating:Store Rating: 3.0
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Grocery Store For Pets

by donnamr Epinions Most Popular Authors - Top 1000, Nov 09 '01
Pros: Great site navigation, overall good product choice, not just for cat & dog owners.
Cons: Food prices are high. Cat litter choices limited.
PetFoodDirect.com is not a comprehensive name for this online service. The website offers food, treats, pet magazines, pet accessories, pet toys, pet advice, and even items for pet owners. It really is a pet shop online!

One of the striking...
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Overall Rating:Store Rating: 4.0
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Excellent variety at great prices! You can't go wrong!

by njchicaa Epinions Most Popular Authors - Top 500, Oct 05 '05
I believe I located this store through a link originally posted on Petfinder. People were discussing premium brands of cat and dog foods that I had never heard of as I'd never seen them carried locally. Why did I choose PetFoodDirect? I am ...
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Overall Rating:Store Rating: 5.0
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Good selection & prices, Great shipping cost on East Coast, Sales/Coupons, Easy Navigation

by mh004g , Jan 27 '04
Before the holidays we adopted a cat from the local ASPCA. Originally we were shopping at Petco in the city, because of the selection. It wasn't very convenient - not fun to drive to and who wants to lug huge jugs of litter home on the subway. Using ...
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Overall Rating:Store Rating: 4.0
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More Than Kitty Kibble

by bengalesse , May 16 '02
This is the best place on-line to order cat food and litter. The problem with ordering cat food and litter on-line is that the shipping and handling can make it cost prohibitive. On PetFoodDirect.com, I paid only $6.99 for a 30 lbs. shipment (and I...
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Overall Rating:Store Rating: 1.0
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Charged my card for nonexistent stock

by sigsragon , Jul 12 '07
Prior to the recent MENU Foods contaminated wheat gluten from China crisis I was a regular - $50+ a month customer of Pet Food Direct. Their service was slow but I attributed that to their not having enough employees to handle the traffic generated ...
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Overall Rating:Store Rating: 5.0
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Great selection, good prices, love the coupons. Customer for years.

by trinitym , Aug 12 '04
I order from PFD, and have for many years. Originally, they shipped within 24 hours, which was a dream. Then one day they switched to the current system, 1-2 weeks to ship after your card has been charged. I went nuts and swapped heated emails with ...
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Overall Rating:Store Rating: 5.0
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Not quite a savings, but beats driving to the store

by booster182 , Sep 07 '07
I've been shopping at Petfooddirect.com for about a year or so now, ever since I switched our cats over to Wellness brand cat food that none of the national chain stores in this area carry. As far as the key points go: Selection: Massive. Their ...
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Overall Rating:Store Rating: 5.0
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Great selection - fast service - good prices with web coupons - definitely worth using

by woobie101 , Oct 03 '07
I have been using Pet Food Direct on-line for a couple of months now. I have found the prices to be only slightly higher than my local specialty pet food store, and have always found discount coupons when doing a search on the web as well. I used a 20% ...
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Overall Rating:Store Rating: 5.0
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Very good

by acemoose , Apr 18 '07
This is a very good place to get high quality pet food and also an incredible range of supplies including toys, beds flea preps and litter, for many types of pets. They also have a great variety of many kinds of different kitty litters -- even though ...
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Overall Rating:Store Rating: 1.0
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Horror Story of A Company!!!!

by budgoddessNew Member , Nov 06 '09
I just finished getting off the phone with these completely incompetent jerks.  They promised me that they had IN STOCK, a certain type of food by Pet Promise, that is going out of business in January of 2010. I told them that it was imperative that ...
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Overall Rating:Store Rating: 1.0
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Horrible Customer Service

by quailrunner , Feb 16 '09
I bought 2-25 lb bags of Estes Aquarium Gravel from Pet Food Direct for $26 plus $6 shipping. When I received the gravel after 11 days had passed from the time I placed my order (which is a far greater time than the time they advertise), I found that the ...
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Overall Rating:Store Rating: 1.0
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THEY FINE YOU FOR THEIR SLOPPY SERVICE!

by irene_l , Aug 26 '09
I've ordered twice from PetfoodDirect.com, and had problems BOTH times with slow shipping and mistakes in the order. The last order I was penalized for a mistake they made and I have decided that I will permanently take my business elsewhere and happily ...
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Overall Rating:Store Rating: 4.0
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Good, but not my favorite

by cgsmom , Oct 28 '01
Pros: great selection, discounts
Cons: shipping is on the high side
I have only used petfooddirect once, and then as a last resort because it was the only place I could find what I was looking for. I learned about them because I had signed up for their email letters about cats back when one of my "old girls" had been...
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Overall Rating:Store Rating: 4.0
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Aug 10 '03

Selection and service was great. Website was well-oraganized. Thought shipping and handling was a little high, because, I do save on the cost of the products compared to supermarket prices, however, when you factor in the shipping and handling, it averages out to the same price as the supermarket, so I use the site not so much for price savings, but convenience.
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