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PetFoodDirect Online Store

PetFoodDirect Online Store

Overall store rating:  Store Rating: 4.5
Reviewed by 619 customers

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Showing 81-100 of 101 reviews Page 1 2 3 4 5 6   Previous   Next
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Overall Rating:Store Rating: 1.0
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Horable The worst online experaince!!!
by ,Feb 24, 2007
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I would NEVER EVER shop here again! They charge your credit card and keep telling you the manufacture is shipping it to them when they get it they will ship it, then 2 weeks later get anouther email stating that the product is deleated and they will
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Overall Rating:Store Rating: 5.0
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Great prices and excellent service!!!!
by ,Feb 21, 2007
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I have been buying dog food from Petfooddirect for about a year now and have always loved the service. With this order I noticed they sent me the wrong brand of dog food. I called their customer service and was greeted by a very friendly voice. I told
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Overall Rating:Store Rating: 5.0
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Fast delivery of always excellent products
by ,Feb 18, 2007
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Written by Editor of BICHON FRISE INFORMATION STATION http://www.bichonfriseusa.com (http://www.bichonfriseusa.com ) We've used petfooddirect.com for years for dozens of different pet products - all delivered quickly with total satisfaction. They
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Overall Rating:Store Rating: 1.0
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Great Products . . . Horrible Shipping
by ,Oct 31, 2006
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I must salute all the complaints about slow service. It is so aggravating to have to go buy food at a local retailer, because your shipment has still not arrived. I am likely not going to purchase from this vendor again. They should have orders
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Overall Rating:Store Rating: 2.0
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Needs improvement in speed and quality of items shipped
by ,Jul 29, 2006
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I was surprised at the large selection of pet foods and that they had a sale on our brand of dog food. We have large dogs so I buy in bulk whenever I can. I thought I would try them instead of the company I previously used. I placed my order and got
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Overall Rating:Store Rating: 1.0
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Will never shop here again.
by ,May 5, 2006
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I ordered from PetFoodDirect and when after 10 days I did not hear anything from them, I inquired about my order. When told it has not shipped, I cancelled my order and they went ahead and shipped it anyway. I will never purchase from them again. Poor
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Overall Rating:Store Rating: 3.0
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Good products and prices, SLOW shipping
by ,May 2, 2006
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While I'm pleased with Pet Food Directs products and pricing, I'm very displeased by their very, very slow shipping. The products I've ordered say "usually ships in 1-2 business days." That is just not true. If you need it quick - do not order from here.
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Overall Rating:Store Rating: 3.0
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Ok store, but no longer taking the bait.
by ,Feb 4, 2006
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Good service and shipping, but very upsetting policy of emailing specials, like discounts, free shipping, etc., which are time-related. This is not so bad if the expiration dates were shown clearly in the offering, but they are usually in tiny print
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Overall Rating:Store Rating: 1.0
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Never Again
by ,Jan 12, 2006
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Pet food direct lost the last order I placed to them, they had it delivered to the wrong address, blamed it on me and refused to offer me any compensation. One customer rep told me that they cannot loose any money, but it was okay for me to loose money.
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Overall Rating:Store Rating: 5.0
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Great place to get your pet food. Cheaper than buying locally!!
by ,Oct 21, 2005
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We have used Pet Food Direct several times and plan to use them more often. Very easy ordering, just go to their web-site! Have never used Customer Service, but an e-mail is generated right away to let you know they got your order. Another e-mail is
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Overall Rating:Store Rating: 5.0
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Pet Food Direct offers extremely fast service and a large selection of products.
by ,Jun 15, 2005
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I'm very satisfied with my Pet Food Direct experience. I see a lot of reviews complaining about slow service, but my 40lb. bag of Canidae arrived at my door in only 4 days, including Sunday. Apparently slow service is no longer an issue. I can't comment
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Overall Rating:Store Rating: 5.0
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Very good experience with them.
by ,Jan 31, 2005
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Been getting my dog food from them for about 6-8 months now and no problems. Comes very quickly, and boxed well. No problems. Will continue to do business with them.
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Overall Rating:Store Rating: 5.0
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Great resource for all pet owners.
by ,Nov 22, 2004
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Petfooddirect.com is a great resource for pet owners. Their bargain section always has great deals and even their regular pet sections have fair prices. I have a dog and a chinchilla and petfooddirect has all the hard-to-find toys and treats they like at
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Overall Rating:Store Rating: 4.0
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Shipping times really need to improve
by ,Aug 20, 2004
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Like some other reviewers, I've been buying from PFD since back when they offered the 24-hour out-the-door guarantee. With the usual discounts, their prices (shipping included) still work out to less per pound for cat food than I would get at my local
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Overall Rating:Store Rating: 2.0
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Poor experience--Will not use again.
by ,Jun 10, 2004
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Have shopped with them twice. Shopping was easy. Site is well laid out. But... Shipping is VERY S-L-O-W! On both occasions it took days for Pet-Food-Direct to just turn the package over to UPS for shipment. Of course, once UPS received the product,
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Overall Rating:Store Rating: 4.0
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Great selection & prices...Slow shipping
by ,May 14, 2004
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Great prices and e-mail sales. Terrific selection, however, their shipping is slower than molasses. I live about a 3 hour drive from where they ship from and it takes a good 1 1/2 to 2 weeks for delivery and I have been using them for well over a year. I
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Overall Rating:Store Rating: 1.0
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Decent prices, SLOW delivery, no customer service.
by ,Feb 13, 2004
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The selection at PFD is decent, the prices are competitive IF you have an online coupon, and shipping costs are average to high. However, delivery time is so slow it borders on ridiculous (almost 3 weeks in my past two orders) and customer service is
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Overall Rating:Store Rating: 1.0
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Slow shipping, incomplete orders, no customer service
by ,Feb 3, 2004
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Sadly, Pet Food Direct has gone downhill in the past couple of years. It was at first timely in its delivery and competitive in its pricing; it was my first choice in purchasing litter and cat food. Now, the delivery is slow, taking nearly two weeks.
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Overall Rating:Store Rating: 4.0
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Great Selection. Good Prices. Wait for Discount Coupons.
by ,Dec 14, 2003
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I have been using PetFoodDirect for several years. After an accident, I decided not to replace my car, which makes it difficult for cat litter and cat food purchasing. This company has a wide selection of brands that are not always available even at the
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Overall Rating:Store Rating: 5.0
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it was wonderful, would buy from them again.
by ,Nov 18, 2003
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I have used this company a few times and they were great. The first time I used them there was a great two for one deal on dog food, Eukanuba, which is very expensive dog food. I got two for the price of one and that really helped me save money as well
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Showing 81-100 of 101 reviews Page 1 2 3 4 5 6 Previous   Next

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Showing 61-75 of 518 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 35   Previous   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Jan 13, 2013
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Received products earlier than expected at a great price. No issues, no...
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Overall Rating:Store Rating: 5.0
 
Jan 13, 2013
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excellent service and excellent products
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Overall Rating:Store Rating: 4.0
 
Jan 12, 2013
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Love the store, hate their awful website! I would shop more if it were easier...
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Overall Rating:Store Rating: 3.0
 
Jan 11, 2013
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They had a few things I couldn't get at PetFlow--the EN Purina...
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Overall Rating:Store Rating: 5.0
 
Jan 11, 2013
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I still have to compare the price to see if I would use them again. I think...
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Overall Rating:Store Rating: 5.0
 
Jan 10, 2013
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Great selection of dog products made in the USA. That is the very first thing I...
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Overall Rating:Store Rating: 5.0
 
Jan 9, 2013
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Cat food was prescription. They contacted my Vet & handled the prescription....
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Overall Rating:Store Rating: 5.0
 
Jan 8, 2013
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Great!
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Overall Rating:Store Rating: 5.0
 
Jan 8, 2013
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The process of shopping for my items is very simple. When a mistake was made...
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Overall Rating:Store Rating: 2.0
 
Jan 8, 2013
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I had to phone 2 times to find out about my order for dog food. Was told it...
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Overall Rating:Store Rating: 5.0
 
Jan 8, 2013
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should order more free shipping - otherwise satisfied
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Overall Rating:Store Rating: 5.0
 
Jan 8, 2013
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The only problem with PetFoodDirect is when you order prescription SO for cats....
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Overall Rating:Store Rating: 5.0
 
Jan 7, 2013
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Great
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Overall Rating:Store Rating: 4.0
 
Jan 7, 2013
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like them a lot. they were quick to contact my vet about the Rx food-- no...
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Overall Rating:Store Rating: 4.0
 
Jan 7, 2013
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I had a problem with setting up the shipping address and the order originally...
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Showing 61-75 of 518 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 35 Previous   Next