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Plow & Hearth Online Store

Plow & Hearth Online Store

Overall store rating:  Store Rating: 2.5
Reviewed by 18 customers
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Showing 1-19 of 19 reviews    
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Overall Rating:Store Rating: 1.0
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Worst customer service EVER!

by ss60930, Apr 27, 2011 Rated a Somewhat Helpful Review by the Epinions community
Plow & Hearth has been the single most frustrating online shopping experience I have ever had. I never actually ordered from them ... it never got that far. I was initially trying to get some information regarding a bag (purse). The online dimensions ...
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Overall Rating:Store Rating: 3.0
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Good product, marginal service

by wicamper, Mar 7, 2008 Rated a Helpful Review by the Epinions community
I placed my order on December 5 for a tea kettle steamer that was reflected online as being in stock. It was a Christmas gift, but I figured it should still arrive in plenty of time for Christmas. On December 16, I hadn't received any notification ...
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Overall Rating:Store Rating: 1.0
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Plow and Hearth is awful

by bridgeandport, Jan 22, 2008 Rated a Somewhat Helpful Review by the Epinions community
I ordered a sale accessory long before Christmas as a Christmas gift. It was in their sale area and was a good price as their original price was much too high. I received a confirmation of order acceptance and waited for the product to arrive. They ...
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Overall Rating:Store Rating: 5.0
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I couldn't recommend this company more. one of my favorites.

by fitzkissa, Mar 27, 2007 Rated a Very Helpful Review by the Epinions community
I love this catalog (and online store). First of all, it's primary theme is one that is dear to my heart - lodge, log cabin and old fashioned type merchandise. I have ordered several types of items from this store, as it is one of my favorites. ...
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Overall Rating:Store Rating: 5.0
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Plow & Hearth - Wonderful online store and terrific information for free.

by CyndiA, Nov 6, 2002 Rated a Very Helpful Review by the Epinions community
Plow and Hearth is one of my all-time favorite online stores. I’ve purchased from P&H off and on over the years by catalog, and I enjoy getting the book and looking at things from the recliner chair . . . but the site is more fun. I’m not...
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Overall Rating:Store Rating: 5.0
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Plow, Hearth or both! They've got it...

by kdl222, Jul 8, 2002 Rated a Helpful Review by the Epinions community
I have received the Plow & Hearth catalog for years, but recently being surprised by a racoon ravaging in our backyard pond, we went online to try and find an electronic solution so we wouldn't have to cover up our Koi with ugly netting.

...
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Overall Rating:Store Rating: 5.0
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No Plow Needed Here

by TexasRayn, Jun 23, 2002 Rated a Somewhat Helpful Review by the Epinions community
You don't need a plow to weed through this company's online store or catalog.

I have ordered through their catalog and online store. And with the many purchases I've made, not once have I been disappointed with the quality of...
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Express Reviews
Overall Rating:Store Rating: 1.0
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all products ordered were defective, return difficult, very disappointed
by grangyv,Nov 18, 2011
(Show)
Purchased two small electric heaters and they were both defective; the screw holes where the legs attach on bottom of one heater were in the wrong place; the other heater arrived with screen laying loose inside the heater along with loose parts.  
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Overall Rating:Store Rating: 1.0
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ONLY ONE WORD IS NEEDED TO DESCRIBE MY EXPERIENCE-PATHETIC
by kenpuggy,Dec 20, 2010
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On Dec 2, I ordered an electric stove. On Dec 20 I checked the status of the order online and it said it was CANCELLED. I RECEIVED NO EMAIL FROM THEM ON THE CANCELLATION. I emailed them back and tried to call twice (over twenty minute waits) but no luck
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Overall Rating:Store Rating: 5.0
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excellent
by pdavis8387,Nov 16, 2010
(Not Yet Rated)
Wonderful experience ordering from Plow & Hearth again.  My order was shipped quickly and will be a surprise to my daughter for Christmas.  Thank
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Overall Rating:Store Rating: 1.0
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I will nver do business with them again.
by yvbs,Dec 21, 2009
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Plow and Hearth is a terrible company to do business with.  I will NEVER place an order with them again.  On 12-9-2009 plow and hearth placed my order twice and double shipped and double billed for the merchandise.  Today is now 12-21-2009
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Overall Rating:Store Rating: 5.0
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Great experinece! Will order again!
by thesuz1956,Dec 10, 2009
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I received the items I ordered from Plow&Hearth yesterday and could not be more satisfied. The care that they took in packaging the products (willow edging-so fragile) was exemplary. The products met my expectations in quality and I was able to buy
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Overall Rating:Store Rating: 5.0
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Great products at decent prices.
by slugmom,Jun 3, 2009
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I purchased the Montebello arbor with gate from Plow & Hearth. It arrived in perfect shape so fast, I was surprised when it arrived. It was so easy to assemble and I love looking out at it every day. The store was very prompt in shipping. I was very
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Overall Rating:Store Rating: 2.0
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Disappointing quality
by vibrantvoyager,Feb 27, 2008
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This is the first time that I have bought anything from P&E and will probably be the last. I bought a set of panels and was disappointed with the quality. The surface of the panels has some whitish thing on it- like the paint has come off.
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Overall Rating:Store Rating: 1.0
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Bad customer service, and untruthful to boot!
by gdawn,Apr 10, 2007
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Placed an order with them, received my order confirmation with order #, 2 days later received cancellation notice with some lame excuse about an "error" on their website that caused them to accept more orders than they had inventory. However, when I
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Overall Rating:Store Rating: 1.0
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P&H is long on words and way short on performance!!
by fedup1,Jan 17, 2007
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The early November ordered item arrived on time, HOWEVER, the item was defective. A phone call brought a response that "we will send you a return shipping label". Two more weeks and three phone calls later we got the label. The item was shipped back
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Overall Rating:Store Rating: 1.0
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Merchandise is fine. Service and delivery is unreliable
by mamies,Jan 3, 2007
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I ordered from the online store on Dec 12th. Multiple calls and emails assured me that the status of my order was find - it just wasn't updated online. Dec 18th I received email from Plow and Hearth offering free shipping upgrade to guarantee Christmas
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Overall Rating:Store Rating: 5.0
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Great quality furniture and country living home accessories
by hcl777,Aug 6, 2006
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I can't say enough good things about this company. Call them on the phone, and you get a friendly voice with real Southern hospitality. The Web site is the same...it's easy to navigate, and contains a LOT of great information...great recipes, great hints
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Overall Rating:Store Rating: 1.0
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Ripped off right before Christmas!
by brooke74,Dec 20, 2005
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Long story short...I placed my order on 12/2. By 12/12 I had not received a delivery notification and their website said my order was still being "processed". I called and was told by Paul "the floor supervisor" that if I had "coughed up more money for
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Showing 1-19 of 19 reviews