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REI.com and REI Outlet

REI.com and REI Outlet

Overall store rating:  Store Rating: 4.5
Reviewed by 5099 customers

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Showing 1-20 of 57 reviews Page 1 2 3   Next
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Overall Rating:Store Rating: 1.0
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Worst customer service and poor quality of product

by , Jan 1, 2014 Rated a Helpful Review
I bought a REI brand backpack from their online Outlet. By the end of two months of using it on a trip, one day at an airport I found out the buckle to the front of waist was missing. The strip was so thin that the buckle just fell off. Most of time ...
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Overall Rating:Store Rating: 3.0
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friendly employees, crummy return prodecures

by , Oct 4, 2012 Rated a Helpful Review
I purchased 2 pairs of Vibram Five Fingers Finger, KomodoSports and Seeya. Both were too long so I sent them back by mail since there is not a physical store in my state. The Komodos had a size smaller available but the Seeyas had to be exchanges for a ...
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Overall Rating:Store Rating: 4.0
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Some packages may require signature--plan for thisl

by , May 26, 2012 Rated a Very Helpful Review
This is a revision to my original comment (thanks to one reviewer with a valid point that my negative experience primarily relates to UPS, the company REI uses for shipping packages): Use caution when ordering online from REI, especially via UPS. ...
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Overall Rating:Store Rating: 5.0
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REI Outlet and REI Northville; good products, competent service

by , Oct 1, 2010 Rated a Helpful Review
I bought the Novara Express ( http://www.rei.com/product/811 151 ) from the REI Outlet at a significantly reduced price ($509+tax). It was the end of the season and they were moving away from aluminium bikes, so I got a great deal.There were ...
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Overall Rating:Store Rating: 1.0
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They Suck!

by , May 10, 2010 Rated a Helpful Review
Do not order online from this retailer. I ordered a $199 bike attachment for my 4 year old daughter. While REI shipped in a timely manner, for some unknown and irrational reason, they instructed UPS to only deliver it in person to me. I kept signing the ...
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Overall Rating:Store Rating: 5.0
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The largest sporting selection on the Internet.

by , Mar 2, 2010 Rated a Very Helpful Review
REI, which stands for Recreational Equipment Inc. is probably the most popular of all sporting goods stores. They were established in 1938 and are based out of Kent Washington with several stores all around the country.  REI.com is the ...
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Overall Rating:Store Rating: 5.0
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Friendly staff, knowledgeable and great shopping experience

by , Feb 19, 2008 Rated a Helpful Review
One of the best stores to shop at, although mainly located in the NORTHWEST, they do have s store even in St. Louis, MO. Before I started shopping REI, I had skepticism and reservations of the experience I pictured the store being full of vegan snobs ...
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Overall Rating:Store Rating: 4.0
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REI Outlet: Great Gear for Less

by , Jun 11, 2007 Rated a Very Helpful Review
My oldest daughter is a Brownie, and this year she had her first camping experience. I realize we are probably in this for the long haul, and decided to start buying camp gear a little bit at a time. ...
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Overall Rating:Store Rating: 3.0
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Description of item on site was not accurate. Vendor fails to take responsibility for this.

by , Oct 29, 2005 Rated a Very Helpful Review
I have been trying to track down a particular bag in particular size for ages on the internet at a good price. I was thrilled to find that REI's Outlet sold the very bag in a color I thought was OK but at a much lower price the MSRP. The color of the ...
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Overall Rating:Store Rating: 4.0
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REI online - same as the store - minus the climbing wall

by , Jan 8, 2005 Rated a Very Helpful Review
I like the quality of the REI merchandise as well as the membership rebates. I have placed multiple orders, without a single problem. MEMBERSHIP REI is open to everyone but they do offer a membership for a one time fee ...
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Overall Rating:Store Rating: 5.0
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REI -- Excellent Selection of Gear/Clothing. Super Staff

by , Nov 19, 2004 Rated a Very Helpful Review
[Review's note: When I initially wrote this review, I made the incorrect assumption that it was supposed to cover REI's entire operation, not just their internet online sales. My bad. However, a review on both the brick and mortar (B&M) stores and ...
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Overall Rating:Store Rating: 5.0
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Best online store for quality outdoor and travel gear. Annual patronage rebate!

by , Aug 10, 2004 Rated a Very Helpful Review
If you're looking for serious outdoor equipment and clothing, REI, Recreational Equipment, Inc., is one of the retailing world's great treasures. I "joined up" more than 30 years ago when loyal members still called it "The Co-op." And it was originally ...
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Overall Rating:Store Rating: 5.0
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Find Any Kind Of Outdoor Gear That You Need at REI

by , Dec 2, 2003 Rated a Very Helpful Review
REI, or Recreational Equipment, Inc., is one of the most well known stores in the outdoor recreational world. Based in Washington on the west coast, REI has both brick and mortar stores throughout the country and an online presence at REI.com. ...
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Overall Rating:Store Rating: 4.0
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Overall a very good service

by , Oct 6, 2003 Rated a Helpful Review
Very good service most of the time. On one occasion they messed things up, sending a heart rate moni ...
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Overall Rating:Store Rating: 5.0
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second only to visiting the store in person!

by , Aug 10, 2003 Rated a Helpful Review
order online & opt for the in-store pickup to save on delivery costs. great selection & knowledgable ...
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Overall Rating:Store Rating: 5.0
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A store that pays YOU to shop for all of your outdoor gear!

by , Apr 7, 2003 Rated a Very Helpful Review
REI—A store that pays YOU to shop for all of your outdoor gear!
-I should be doing homework but for some reason I just can't resist writing reviews for Epinions. Allow me to note that this is my first review of an online store....
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Overall Rating:Store Rating: 5.0
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A Wonderful Holiday Shopping Experience With REI.com!

by , Dec 29, 2002 Rated a Very Helpful Review
I have known about the REI company for about as long as I can remember - my father, once an avid hiker and backpacker, received their catalog and would pour over it all the time. I knew that he trusted the company and had ordered from them many times....
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Overall Rating:Store Rating: 5.0
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Excelent retailer. Good prices, on-time...

by , Nov 3, 2002 Rated a Helpful Review
Excelent retailer. Good prices, on-time delivery friendly staff. The product was at least 20% cheaper then anywhere else. I payed for regular shipping and they used UPS 3 day...
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Overall Rating:Store Rating: 4.0
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REI is wonderful

by , Oct 16, 2002 Rated a Helpful Review
For outdoor equipment and apparel REI is an excellent source. The REI site stands out in it's content aimed at educating the buyer. If you have a question about what type of tent would be best suited for your needs then just click on the article about...
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Overall Rating:Store Rating: 5.0
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Good prices, great selection!

by , Jul 10, 2002 Rated a Helpful Review
While REI's prices may be a little steep on some items, for the most part, they're fantastic. Their selection, as well, cannot be rivaled. When buying tents or other gear, you can get the whole package (tent, ground cloth, gear loft, etc) without...
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Read Surveys Where do surveys come from?
Showing 1-15 of 5,042 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Sep 6, 2012
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No problem except with this websurvey requiring input in box 11, even though I...
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Overall Rating:Store Rating: 5.0
 
Jan 29, 2012
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As someone who lives in an apartment setting, it is very convenient and safe to...
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Overall Rating:Store Rating: 5.0
 
Jan 1, 2012
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I bought a gift card for my son-in-law. The web page was easy to use. I...
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Overall Rating:Store Rating: 5.0
 
Dec 3, 2011
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I love REI-Outlet.com. I am always waiting for the 20% off one item special...
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Overall Rating:Store Rating: 5.0
 
Nov 25, 2011
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Always very helpful when I have questions.
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Overall Rating:Store Rating: 5.0
 
Nov 22, 2011
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Great.
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Overall Rating:Store Rating: 5.0
 
Nov 21, 2011
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good
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Overall Rating:Store Rating: 5.0
 
Nov 20, 2011
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When I ordered 2 20 foot pieces of webbing, you sent them to me as 1 40 footer....
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Overall Rating:Store Rating: 5.0
 
Nov 20, 2011
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The products were easy to locate on-line. I was very satisfied with ordering...
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Overall Rating:Store Rating: 5.0
 
Nov 20, 2011
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I was not expecting the additional cost 0f $45.00 for shipping because it...
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Overall Rating:Store Rating: 5.0
 
Nov 19, 2011
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Easy to shop with REI and "no fuss". Plus, the website is easy to...
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Overall Rating:Store Rating: 5.0
 
Nov 19, 2011
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didn't fit; returned to store for refund
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Overall Rating:Store Rating: 5.0
 
Nov 18, 2011
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Shopping REI either on line or in the store is always a wonderful experience.
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Overall Rating:Store Rating: 5.0
 
Nov 18, 2011
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Great!
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Overall Rating:Store Rating: 3.0
 
Nov 17, 2011
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Easy to order, came promptly, but the product was a colossal disappointment....
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Showing 1-15 of 5,042 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Next