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ReserveAmerica.com

ReserveAmerica.com

Overall service rating:  Store Rating: 1.5
Reviewed by 20 customers

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Showing 1-24 of 24 reviews   Back to paged view
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Overall Rating:Store Rating: 1.0
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Reserve America will screw you over, take your money and give you horrible service.

by , Jul 12, 2012 Rated a Helpful Review
know what you are doing before you even bother making reservations through reserve america.  first of all, you can make reservations 6 months in advance for up to 14 days at a time. The reservation is open for 14 days from the first day of your ...
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Overall Rating:Store Rating: 1.0
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Endeavoring to never use again!

by , Jun 8, 2012
(Not Yet Rated)
Recently had the pleasure of engaging ReserveAmerica to make a reservation at a local State Park for my 14th Wedding Anniv with my wife.  Reservations were easy enough however something came up personally not allowing us to stay the 1 night we had ...
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Overall Rating:Store Rating: 1.0
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Beware of hidden taxes in case of cancellation and poor customer service

by , Mar 15, 2012 Rated a Helpful Review
Dealing with Reserve America/South Carolina State Parks customer service for cancellation was a very frustrating experience. We were giving a 13 days' notice and were expecting to have to pay the first night's fee and the transaction fee, nonrefundable ...
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Overall Rating:Store Rating: 3.0
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Campsite Great....check in experience and extra fees/ A RIP!!

by , Mar 14, 2012 Rated a Helpful Review
Well a couple of weeks ago we had gone camping and i guess we had booked just before the peak season was about to hit. A Sunday to Tuesday camp over. We we had arrived at our site i had noticed that it was pretty quiet.....and that the particular site ...
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Overall Rating:Store Rating: 2.0
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Great in theory.... if it actually worked properly

by , Dec 27, 2010
(Not Yet Rated)
For probably 5 years now, my family and I have been using reserveamerica.com for all of our reservations. We love to go camping, and I almost prefer to work everything online, so in theory this is a perfect setup for us.Lately though, there seems ...
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Overall Rating:Store Rating: 2.0
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Inadequate Servers for High Volume Booking Dates/Times

by , Dec 27, 2007 Rated a Helpful Review
Every year on Jan. 2nd we book our vacation for July. We've been enjoying the State Park Beaches in SoCal for 8 years now, and last year was the first time we were unable to book even 1 site (we plan this trip with 20-40 people each year). I had a ...
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Overall Rating:Store Rating: 1.0
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ReserveAmerica has a corporate Monopoly over access to our parks!

by , May 16, 2005 Rated a Very Helpful Review
How many ecommerce websites will fail to send you an email if there is a problem with your order? ReserveAmerica will! That's right, it's an online order, through a website, but it's their policy to call, with no email to followup. What's the big ...
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Overall Rating:Store Rating: 3.0
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Convenient online camping reservation system, if you know where you want to stay!

by , Apr 16, 2004 Rated a Very Helpful Review
With summer just around the corner it's time to make camping reservations, if you haven't already. For me the easiest way to do that is using ReserveAmerica.com. It is the #1 campground reservation site for over 140,000 campsites in 44 states ...
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Overall Rating:Store Rating: 1.0
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If it rains, you're broke!

by , Apr 19, 2002 Rated a Helpful Review
I think it is terrible that if we want to reserve a campsite, and it happens to pour that weekend and we can't go, we are still stuck with the $9.50 Reserve America fee, plus a $5 cancellation fee, plus another $5 fee unless we cancel more than 48 hours...
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Express Reviews
Overall Rating:Store Rating: 2.0
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Poor customer service and inaccurate information
by ,Nov 27, 2013
(Show)
According to the ReserveAmerica website I thought I had made a reservation for 5 nights but it turned out that the last two days were a month later due to how the website worked.  After finding this out I talked to them and they charged me $17.75 to
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Overall Rating:Store Rating: 1.0
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horrible cancellation policy
by ,Jul 17, 2013
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Worst cancellation policy ever, never seen that before. I used their website to book a camp site, total cost $34. So far ok, everything was easy to do. I needed to cancel the reservation 2 weeks before and discovered that $9 of my booking were not
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Poor!!! They rip you off!!!
by ,Jul 23, 2012
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Do not ever cancel a reservation on Reserve America!  They will charge you $10 for a cancellation fee AND there is a non-refundable $9 fee that they don't make very clear.  I just got off the phone after being on hold 20 minutes...they won't
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Overall Rating:Store Rating: 1.0
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Bad user exp. and high fees
by ,Jul 17, 2012
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Site does ot allow for easy change or cancellation and the fees it charges to makes changes is beyond resonable.  This service has got to be fixed or better yet, no reason the government could not create their own system that would replace this over
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Corporate greed again trumps the public good
by ,Jul 7, 2011
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I don't even camp at state campgrounds anymore, thanks to the frustration and expense of the Reserve America debacle.Camping was always a very affordable way to get away for a few days. Then Reserve America entered the picture. At first
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Overall Rating:Store Rating: 1.0
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I hate Reserve America
by ,Jun 2, 2011
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My wife and made a reservation 6 months prior to our check in date in June.  Got a phone call from RA and was told that our reservation was being cancelled due to high snow but it was opening the following day, which we also had reserved. 
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Overall Rating:Store Rating: 2.0
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Terrible customer service
by ,Jul 13, 2010
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Terrible customer service! I had an unhelpful conversation with an employee at the call center, could not speak with his supervisor and was left hanging on the
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Overall Rating:Store Rating: 2.0
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A complete racket, and incompetent to boot.
by ,Feb 3, 2010
(Not Yet Rated)
I am disgusted that California State Parks has outsourced reservations. Reserve America is sub-par. Try to find information on canceling or changing a reservation on their site: The "help" section looks like a 1990s website, and conveniently, all the
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Overall Rating:Store Rating: 1.0
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Four months and still no refund!
by ,Oct 23, 2009
(Not Yet Rated)
I have now waited FOUR months, and still have no refund.  My wife fell and broke both arms just before we were to camp, I sent the paperwork with a copy of the emergency room bill.  That was months ago, as I said.  I didn't expect to get
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Extremely frustrating!
by ,Dec 29, 2008
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We have been trying to get a refund from Reserve America for an 8 night reservation we cancelled in May 2008.  I have been told  numerous times that my request has been forwarded to a supervisor, but every time I call to check the
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Overall Rating:Store Rating: 2.0
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Poor value for the high fees.
by ,May 9, 2008
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The reserve America web site is improving but is still weak. You would expect for the high fees they charge that they would have a more user friendly system. The cartoon style maps are virtually useless for figuring our which site is best for your
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Overall Rating:Store Rating: 4.0
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A great website to make your camping reservations
by ,Feb 7, 2008
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I only use Reserve America for all my camping reservations. I have never had any problems with them and when I arrive at my destination, they always have my site ready to use.
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Overall Rating:Store Rating: 1.0
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To expensive!!!!!!!!!!!
by ,Aug 19, 2007
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When the NPS decided to use Reserve Am. they priced people out of being able to camp. And then they allowed private companys to manage the campgrounds,such as Thousands Trails, and they are allowed to raise camping rates and charge high rates for things
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The wost!!!
by ,Jul 16, 2007
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It was the worst experience and they ripped me off for $35.00! Customer service is completely useless. If you need to cancel, you are stuck. Even after reading everything carefully, I thought there would only be a $9.00 cancellation fee. Wrongit is not
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Overall Rating:Store Rating: 2.0
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terrible -- can't make my reservations due to technical problem
by ,May 31, 2007
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I think it is a mistake that our National Parks have contracted with ReserveAmerica for the reservations. We are planning to go to Acadia in August. We've been trying for weeks to make a reservation at Blackwoods, but there is "technical problems" so
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Showing 1-24 of 24 reviews Back to paged view