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Restoration Hardware Online Store

Restoration Hardware Online Store

Overall store rating:  Store Rating: 1.5
Reviewed by 112 customers

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Showing 1-20 of 126 reviews Page 1 2 3 4 5 6 7   Next
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Overall Rating:Store Rating: 1.0
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One of my worst experiences in purchasing and item in my life. F rating!

by , Oct 15, 2013 Rated a Helpful Review
I ordered my first item from RH. It was out of stock, I waited 2 months for the ite. Two weeks later the cover of my game split down the middle. I called and told them and they made me send the entire item back. I said trhere was nothing wrong with the ...
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Overall Rating:Store Rating: 1.0
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THEIR CUSTOMER SERVICE IS THE WORST I'VE EVER EXPERIENCED

by , Oct 9, 2013 Rated a Helpful Review
I WILL NEEEEEEEEEEEEVER ORDER ANYTHING FROM RESTORATION HARDWARE AGAIN!!!!!...OK IT LOOKS ALLL GLITZ AND GLAM AND THEY ACT LIKE THEY HAVE THE BEST CUSTOMER SERVICE IN THE WORLD..JUST READ THEIR CUSTOMER SERVICE PAGE...AND OHHHHH THEY WANT TO PLEASE ...
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Shockingly Bad

by , Sep 19, 2012 Rated a Helpful Review
I have had a baby crib sitting in pieces in our nursery for 2 months because restoration hardware cant get me the right pieces to assemble it.  We have placed 5 different calls to remedy various issues, but our child still has no crib to sleep in. ...
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Overall Rating:Store Rating: 1.0
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They do not stand behind their products. Beautiful aesthetic but poor quality construction. So sad.

by , Aug 4, 2012 Rated a Very Helpful Review
In 2009, after building a deck, I purchased a beautiful outdoor furniture set consisting of a table, six chairs, two chaises, and an umbrella.  The set is called Nantucket.  I paid over $16,000 for the set.  I expected that the set would ...
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The worst customer service in the industry

by , Jul 3, 2012 Rated a Helpful Review
Incredibly poor customer experience, does not get worse.  I ordered 5 counter stools in March that were planned to be delivered in May, now I am being told August/Sept and I was overcharged by $800 when I have not even received the order.  Here ...
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Overall Rating:Store Rating: 1.0
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Nightmare

by , Jun 27, 2012 Rated a Helpful Review
I spent over $14K on outdoor furniture with RH.  I bought a total of 10 pieces all kept under roof.  After two years of ownership, I noticed the powder coated paint peeling on a couple of pieces.  I was busy and did not pursue it. ...
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Never buy again!!!!!

by , May 22, 2012 Rated a Helpful Review
"I ordered an upholstered headboard that took +2 months to arrive. The "white glove" delivery guys scratched my walnut floors & improperly installed the headboard so it looks like it is falling over. I called the company who ordered someone to come ...
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Order from Pottery Barn! Bad service!

by , Mar 20, 2012 Rated a Helpful Review
recently purchased a dining room table and 6 chairs from the Nashville store. The store is beautiful and the salespeople were helpful. I paid almost $4,000 for the set, and I still haven't received it. The moving company here called and said it had ...
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Overall Rating:Store Rating: 1.0
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Unsatisfactory return experience.

by , Dec 30, 2011 Rated a Helpful Review
I recently ordered a Guy Wolff Culinary Italian Herb Garden Kit from Restoration Hardware online as a Christmas gift. The item consists of 3 terra cotta pots, various herb seeds, and a pair of garden snippers. They packaged it ...
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Beware. Quality of delivered furniture not as shown in store

by , Dec 19, 2011 Rated a Helpful Review
It is now the end of December and we have been trying to sort out a furniture situation since September. The new "antique reproduction" furniture is CRAP. We ordered 8 dining chairs and they came with cracks in the wood, dried glue running down the legs ...
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ABSOLUTELY DISGUSTED WITH CUSTOMER SERVICE

by , Dec 12, 2011 Rated a Helpful Review
Recently I purchased a light fixture for my first baby boy's nursery. I ordered it from RH's online store and even applied and paid for it with the RH credit card.When I received the light fixture, it was entirely too big and awkward for a ...
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Overall Rating:Store Rating: 2.0
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BEWARE - Dimensions on-line cannot be trusted!

by , Nov 11, 2011 Rated a Helpful Review
I'm in the middle of a bathroom remodel and recently purchased two bathroom mirrors from Restoration Hardware at $335 each.  Based on the dimensions on-line (25.5 x 32) the mirror should have fit perfectly.  With wall sconces recently hung by ...
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Overall Rating:Store Rating: 1.0
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Worst experience every with an furniture store

by , Jun 1, 2011 Rated a Very Helpful Review
Probably one of the worst experiences ever with a furniture store.  Purchased over $15k of furniture, including couch, dining table, chairs, rug, and etc...  The order with the rug was placed in February with full disclosure of ...
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Bad experience, bad return policy

by , May 13, 2011 Rated a Helpful Review
I did not have a good experience with my recent order from Restoration Hardware.  I spent a decent amount of money and did not get what I wanted.  I bought a couch and two chairs (around $7500).  The couch color did not match the ...
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Overall Rating:Store Rating: 5.0
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Wonderful Experience, Things have changed!

by , May 5, 2011 Rated a Helpful Review
I made the mistake of not reading the reviews before placing a $7,000 order at the Mission Viejo, CA mall location for Restoration Hardware.  I have to say that if I wasn't told that everything was in stock, upon reading these reviews, I'd have ...
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Overall Rating:Store Rating: 1.0
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Intentionally mislead on delivery date. 4 to 6 weeks is now 5 months

by , Feb 20, 2011 Rated a Helpful Review
I have had a terrible experience with Restoration Hardware on multiple occasions, as have my friends and family.  I recently ordered dining chairs from there, which are considered custom (since I pick the finish and fabrick).  They said 4 to 6 ...
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Complete disaster every time.

by , Feb 2, 2011 Rated a Helpful Review
A couple of years ago I bought a couple of couches from RH.It was supposed to be delivered in 60 days. It took them five months to deliver them. I swore then that I would never buy from them again. Then the new Restoration Hardware catalogue came out and ...
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Worst retail experience I have ever had. DONT BUY FROM THEM!

by , Feb 1, 2011 Rated a Very Helpful Review
Under no circumstances would I recommend that you buy anything from Restoration Hardware. I am deeply disappointed that I didn’t read the reviews prior to placing an order with them, as they consistently say the same thing. This company ...
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Overall Rating:Store Rating: 1.0
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BUYER BEWARE- NO BUSINESS ETHICS OR INTEGRITY

by , Dec 20, 2010 Rated a Helpful Review
Recently purchased two Holiday Robes from Restoration on Dec 12 as a gift to be shipped directly to my grandmother and who live 1K miles away.  I assumed I had given myself plenty of time by ordering 2 weeks in advance.  However when the ...
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Overall Rating:Store Rating: 3.0
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Update to raise rating from "Beware" to "So-So" but be cautious

by , Nov 25, 2010 Rated a Very Helpful Review
Below is my original review.  I will leave it as it was, so you can see my experience, as I experienced it at the time.  But here is my UPDATE:  I went to the RH store to return my online purchase of pricey task lamp whose metal shade did ...
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Showing 1-20 of 126 reviews Page 1 2 3 4 5 6 7 Next