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Ritz Camera

Ritz Camera

Overall store rating:  Store Rating: 3.5
Reviewed by 2295 customers

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Showing 1-20 of 289 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15   Next
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Overall Rating:Store Rating: 4.0
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Satisfied with service

by , Jan 7, 2012 Rated a Helpful Review
I ordered a factory refurbished D7000 from Ritz about two weeks before Christmas, late on a Friday night. This was before I thought about looking up their ratings online. Needless to say, I got very nervous as I read all the negatives about the store. ...
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Overall Rating:Store Rating: 1.0
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Product never shipped, they refused to honor their own deal

by , Dec 29, 2011 Rated a Very Helpful Review
I ordered a Christmas present the afternoon of Monday, Dec 19th - 4 full business days before the holiday. As such, I made sure to pay extra for 2 business day shipping (~$25 extra). Their site says that they give you shipping estimates when you ...
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Overall Rating:Store Rating: 1.0
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Defrauded by Ritz - Won't honor order - "in stock and reserved" is a lie!

by , May 3, 2011 Rated a Very Helpful Review
Six days ago, Ritz accepted my order for a camera including this text in the email confirmation "Item Status:In stock and reserved." It was a Panasonic DMC-FH3R camera.  Today I received a second email: "We regret to inform you the item ...
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Overall Rating:Store Rating: 1.0
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No customer service, do not stand behind the product, HORRIBLE

by , Feb 4, 2011 Rated a Helpful Review
Our son ordered a pair of video goggles from this website rigth before Christmas. They arrived promptly, albeit defective. We spent hours trouble shooting, to no avail, the product was defective. I talked to customer service who told me they would send ...
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Overall Rating:Store Rating: 1.0
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Large inventory, decent prices, BUT.......

by , Oct 24, 2010 Rated a Helpful Review
I was about to purchase two Seagate 2TB HHDs (ST320005N4A1AS-RK) at Ritzcamera.com and noticed they offered to match or beat other online retailer prices for the exact item. I met ALL the criteria for eligibility according to their Low Prices, ...
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Overall Rating:Store Rating: 1.0
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Don't waste your time - purchase from somewhere else.

by , Oct 24, 2010 Rated a Very Helpful Review
I decided to purchase some Monster Cable Quick Lock connectors from Ritz Camera since they had the best price.I submitted all my information online and received an order confirmation email almost immediately.A few days later, I received a phone ...
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Overall Rating:Store Rating: 1.0
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Hell does exist.

by , Sep 8, 2010 Rated a Helpful Review
Ritz Camera Store is the worse ever. I bought a camera and memory from them. I told them I would use video. The girl sold me a class 4 memory when I need a 6. The camera was a floor model. The camera was not as good as my old $10 camera. I took the ...
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Overall Rating:Store Rating: 1.0
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The Worst Service Ever!

by , Jun 5, 2010 Rated a Helpful Review
I went through the Ritz website to purchase a camera. I paid for my purchase using PayPal. At that time I contacted Ritz directly and informed the agent that the confirmation email I received had an old mailing address. I provided them the correct ...
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Overall Rating:Store Rating: 1.0
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Good value, pitiful customer service

by , May 26, 2010 Rated a Very Helpful Review
One of the few companies that ever succeeding it irritating me beyond words EVEN when they could have had a happy customer.  They ultimately met my needs, but only after absolute horrible handling of my concern.  I received an e-mail ...
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Overall Rating:Store Rating: 1.0
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Ritz Camera.com doesn't actually honor their own policy

by , Apr 28, 2010 Rated a Helpful Review
After a bad experience with a NYC bait-and-switch style web based place, I decided to turn to reputable merchants, so RitzCamera.com was a natural choice. They offered low price guarantee and price match on a list of Internet retailers such as ...
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Overall Rating:Store Rating: 1.0
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Sent wrong item then refused to allow return/refund

by , Mar 25, 2010 Rated a Helpful Review
I ordered a JVC UX-G2000 bookshelf audio system from Rizcamera.com. A few days later I received, instead of a stereo, a pair of Sennheiser cordless headphones. I immediately emailed Ritz's customer service, per their online published Return Policy, to ...
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Overall Rating:Store Rating: 1.0
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Horrible!

by , Mar 3, 2010 Rated a Helpful Review
I study photography and hope to do it professionally in the not so distant future. I was looking for a small point and shoot camera and chose a Nikon Coolpix s51. I bought an extended warranty to go along with it, thinking that this was a good ...
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Overall Rating:Store Rating: 1.0
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Can't ship instock items in a timely fashion and can't tell you when they'll ship!

by , Dec 17, 2009 Rated a Helpful Review
I placed an order with Ritz over a week ago for items that will be given as Christmas gifts.  I made sure all the items were listed as in stock.  The items I wanted that were on back order I ordered from two different ...
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Overall Rating:Store Rating: 1.0
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Shop somewhere else, these folks don't care.

by , Dec 13, 2009 Rated a Helpful Review
I have just recently completed an online purchase with Ritz and simply cannot recommend that you do the same for a few reasons.I ordered the camera as a surprise gift for my wife, so I provided my cell phone number for my profile.  ...
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Overall Rating:Store Rating: 1.0
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Do Not Order From This Place Unless You Want BS Service

by , Dec 12, 2009
(Not Yet Rated)
This is the worst online experience that I have ever had. I ordered two Turtle Beach headsets, website said INSTOCK, ships in 3 to 7 days. After two weeks I contact them about the status of the order and get the INDIA customer service.Its like ...
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Overall Rating:Store Rating: 1.0
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Beware of false advertising!!!!

by , Dec 2, 2009 Rated a Very Helpful Review
I can not believe how disappointed I am with Ritzcamera.com.  I ordered a Sony Solar Security Light that was on-line.  To my disappointment, not only did they not send the product, they sent one that I could have gotten cheaper at another web ...
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Overall Rating:Store Rating: 1.0
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DIDN'T honor on-site promotion and LOUSY customer service

by , Dec 26, 2008 Rated a Helpful Review
I found a promotion for 10% off with PayPal checkout ON THE RITZ CAMERA WEBSITE and bought $70 worth of merchandise. The promotion did not specify an expiration date, but it didn't process when I checked out. I contacted customer service about it, and ...
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Overall Rating:Store Rating: 1.0
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Lied to by customer service.

by , Dec 12, 2008 Rated a Very Helpful Review
I ordered a Canon 50D camera body on December 8, 2008 with a 2 business day shipping fee.  Upon ordering, there was some sort of computer difficulty on your end that prevented the item shipping.  I placed a call to customer support on December ...
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Overall Rating:Store Rating: 1.0
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Run around and Poor service

by , Nov 28, 2008 Rated a Helpful Review
Step one- ordered camera online- they failed to include the two free gifts that were to come with the camera and when I asked about them they were rude and kepted telling what I had ordered...  not what I gotStep two - ad said all atores ...
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Overall Rating:Store Rating: 1.0
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very poor won't buy anything there again

by , Nov 28, 2008 Rated a Helpful Review
Ritz camera's price quarantee is a joke. If you think you are getting a deal at Ritz I have some ocean side property in Arizona I would like to sell you. They are one of the highest price places to buy anything. If you happen to make the mistake ...
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Showing 1-20 of 289 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Next

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Showing 1-15 of 2,043 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Oct 15, 2014
(Not Yet Rated)

How ever UPS customer service is bad i would change to USPS or FEDX
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Overall Rating:Store Rating: 1.0
 
Jun 27, 2014
(Not Yet Rated)

Shipped late, incorrect shipping info led to the product being returned to...
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Overall Rating:Store Rating: 2.0
 
Jun 21, 2014
(Not Yet Rated)

Horrible customer service. I emailed and called RitzCamera at least a dozen...
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Overall Rating:Store Rating: 4.0
 
Jan 31, 2014
(Show)

Ordering my camera on line was easy. I received an email, saying they got my...
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Overall Rating:Store Rating: 1.0
 
Jan 7, 2014
(Show)

unaccetpable-ordered on 17 Dec, have not received item as of now. No tracking,...
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Overall Rating:Store Rating: 2.0
 
Jan 7, 2014
(Show)

Apparently RitzCamera was not able to obtain the camera I ordered. However,...
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Overall Rating:Store Rating: 2.0
 
Dec 26, 2013
(Show)

Ritz Camera Customer Contact was terrible. I would not purchase from them...
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Overall Rating:Store Rating: 3.0
 
Dec 24, 2013
(Show)

Ordering, cost & shipment all good. However, the focus ring adjustment squeaks...
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Overall Rating:Store Rating: 1.0
 
Dec 24, 2013
(Show)

They have not called me back or emailed me so for now I am stuck with a battery...
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Overall Rating:Store Rating: 1.0
 
Oct 10, 2013
(Show)

I purchased 2 lenses at Ritz because they were listed as in stock. I placed...
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Overall Rating:Store Rating: 1.0
 
Jun 19, 2013
(Show)

I ordered a camera. It didn't come. After a while I called the company....
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Overall Rating:Store Rating: 5.0
 
Jun 3, 2013
(Show)

Great service, good price. Very responsive when I called them about the order...
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Overall Rating:Store Rating: 1.0
 
May 29, 2013
(Show)

Horrible. Difficult to impossible to contact and no communication from them...
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Overall Rating:Store Rating: 1.0
 
May 15, 2013
(Show)

Didn't honor their pricing on the item and has not shipped it.
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Overall Rating:Store Rating: 1.0
 
Apr 8, 2013
(Show)

The worst on-line shopping experience ever. Cannot get the lens, and they are...
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Showing 1-15 of 2,043 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Next