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by murph167 , Aug 28 '07
My wife purchased a digital photo frame for me for Fathers Day 2007. About a month and a half later, it just simply stopped working. After 15 minutes of trying to convince the customer service rep that we really did buy it from them (for some dumb ...
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by brooper , Dec 17 '06
I am extremely disappointed with this seller. First of all, this web site has about 10 different names because they know the quality of their service is *bar none the worst*. The item I ordered turned out to be "backordered"-- and I only found out a ...
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by ritzhorrible , Jun 04 '05
Here are the FACTS: I ordered a 20D from Ritzcamera.com on 5/11/05 and requested 2 day shipping. On 5/16/05 it was misdelivered and returned to FedEx. After a few days of ownership it became evident that the AF feature was not functioning properly. ...
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by bholley , Oct 08 '02
I ordered a lense and filter as a gift for a close relative and even called today to assure that it would ship overnight. They said "all set to go" and "it will arrive tomorrow". I then, at the end of the day, go check order status and it shows "on...
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by sra86 , Jun 17 '03
Although I did not end up purchasing my N65 from Ritz i would highly recommend them. There knowledge ...
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by kenquixote , Dec 12 '08
I ordered a Canon 50D camera body on December 8, 2008 with a 2 business day shipping fee. Upon ordering, there was some sort of computer difficulty on your end that prevented the item shipping. I placed a call to customer support on December ...
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by ncwillet , Aug 31 '03
Web site led me to believe that all items were in stock, but when I called to confirm order I found ...
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by jluciano , Sep 18 '03
Ordered on 9/11/03 - Received on 9/16/03 Followed instructions in manual but could not get to REC M ...
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by dayanandhan , May 12 '03
i would say i was totally cheated by the vendor. i ordered for a HP Photosmart digital camera. Before ordering the camera i had called the Online vendor to check with the return policy and if i can get it exchanged with the local store, for which they...
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by allisonsmom , Aug 28 '01
Pros: A great extension of the bricks and mortar store- thank goodness
Cons: took a long time to get backordered item.
When purchasing my first digital camera, I did lots of research over many months. Finally I decided on which camera to purchase. The next question was- where to buy it?
I used one of the shopping bots ( mysimon ) and the store that came up...
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by ginabanina , Oct 12 '02
My camera and USB Digital Film Reader were shipped on the same day I ordered it online, and both were at my door two days later (the shipping was FREE too!!). I'll spend an extra buck or two any day to receive service like...
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by mbudwick , Oct 17 '02
Whenever I'm about to do business with an on-line company, I usually start by expecting the worst. Especially shipping quotes and times ( ie: that jungle style online site :) ). Anyway I called them up since this was the first time I heard of them and...
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by George_dt5 , Apr 04 '02
I ordered a SmartMedia card and some other accessories. All ordered items were reputed to be in stock and would be shipped on the next working day (Monday April 1). In addition I was to be notified when the items were actually shipped. No...
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by joshs_dt1 , Jan 19 '02
I ordered a Canon A20 digital camera a week ago from their website. The website and e-mail confirmed the camera was in stock and would ship the next day. 5 days later, I called regarding the order and at first they gave me a runaround, then they said...
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by Digitalman_dt1 , Dec 12 '01
I placed my order on Sun. and received it on Wed., shipping was included in the price. They e-mailed me a UPS tracking number, so I could track my shipment and e-mailed me links to coupons and rebates. I have not used the cust. support, but there is a...
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Mar 31 '09
With this order, I made deal with canaon rebel and 4GB memory as free item. I got canon but even after months i have not received my memory. it got cancelled without informing also. After doing multiple follow up i got 2GB replaced but that too not received.
So Overall Ritz Camera is good for sending actual ordered product you will get on time but deal item you might or might not get.
As a buyer, I will place many orders with ritz as i love to do a follow up. Opps I meant to say that I will never buy peeny dollar item as well with Ritz.
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Sep 28 '07
The website was easy to navigate,finding what I was looking for was very fast and it showed if the item was in stock and estimated shipping date was also supplied.The check out process was very quick.I recieved an E-Mail from them when my order shipped and tracking info was supplied.When I recieved the order the items were packed securly and in great shape.I would definetly order from them again.
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Jan 12 '07
They were very helpful and I received my merchandise in 3 days.
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Sep 29 '07
I purchased this product on line. The local ritz manager did not show up for the appointment we agreed upon the day before. The store is 20 miles from our home, and did not want to drive back to the store. The on line experience was as we had hoped it would be.
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Mar 12 '09
POOR!!! I placed order on line. At no time did the order tell me the camera was backordered. I paid extra for expeditied shipping. After a phone call to on line support, I cancelled the order. I would never again order from Ritz.com
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May 27 '07
The item arrived within a reasonable time. After following all instructions in the owners manual I turned the unit on and it did not operate. Ritz camera referred me to the manufacturer. Belkins customer service said the unit had arrived "Dead on Arrival" and referred me back to Rita Camera. Two weeks and numerous phone calls after the unit was delivered I finally received a RMA. It took another 2 weeks and several more calls to finally receive a credit on my card. Not only was the service after delivery very poor, but the representatives has such a heavy accent that I had a very difficult time understanding them on the telephone. I can understand that an item can be defective and that is probably not within the retailers control but the poor support after notification of a defective product is inexcusabel.
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Jun 07 '08
Easy to use
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Dec 19 '07
Ritz gives excellent service.
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Jun 07 '08
shopped on-line, was satisfied with service
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Nov 30 '08
They offered a printer that was incompatible with the camera to print pictures from unless you had a PC. This was a gift for my parents whom do not own a PC and I was told that I could not receive a printer that just hooked up to the camera since that was not the offer! How stupid is that--a little misleading and I am completely dissatisfied with RITZ. I was so upset for my parents -- no thanks to RITZ for offering anything for the inconvenience that they had provided so well.
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May 19 '07
The customer service at Ritz Camera was better than excellent. The merchandise arrived well packaged and on time, and they seemed to be almost more concerned than I was that would happen. Their people were extremely knowledgeable and courteous and they followed up accordingly. It is only slightly annoying that their advertised rebate coupon needs to be redeemed rather than being applied to the initial purchase, but it is an understandable complication.
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Mar 25 '09
Online ordering was easy to follow, package shipped quickly and in perfect condition.
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Apr 30 '07
I very much appreciated that I could talk by phone with someone who could handle the sale at around midnight! Beats having to wait till the next daytime!
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Sep 17 '08
I have shopped at Ritz's Camera several times and have always had a satisfactory experience.
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Nov 04 '07
Easy to find what I needed on-line. Fast delivery. Really good prices.
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