Road Runner Sports

Are you a runner or fitness walker? Do you workout at a health club? Do you cross train? Enjoy hiking for fitness? Take aerobic or step classes? Use fitness tapes? If the answer to any of those questions is "yes" and if your interest ranges anywhere...

"Mr. Hooterville" doesn't write product reviews, but he definitely has no shortage of opinions and I'm acting as his mouthpiece of dissatisfaction with his most recent experiences at Road Runner Sports.com.

He estimates he has purchased...

Pros: unbeatable selection, good general site for runners
Cons: best prices reserved for "club" members

You know you've been buying running shoes a long time when you can remember shopping for running gear using the 800 numbers in the back of "Runner's World." Just think: ordering shoes over the phone; trusting some stranger with your credit card number,...

I have had very positive experience with RRS over the last 5 years. Responsive, good prices & assistance... check here first.

The one drawback I have seen is the spotty quality of some of RRS' own goods. I love their fleece pullover, but...

I ordered running shorts as a gift & agreed to pay about $5.50 for gift wrapping service. I ordered the shorts online and the web site offered the wrapping service. But when delivered the shorts were not wrapped and my relative opened them in advance of ...

This is a great cataloger who has turned itself into a great Internet retailer. I bought a pair of New Balance 991GL sneakers from them for a pretty good price. It was cheaper than the others and they had free shipping. It came priority mail in less than...

Ordered a pair of Nike Shox running shoes from them because their of their advertised price. I have run in Nike Shox before, and this was a different shox model. Shoes came after 7 long business days (I live in KS City). Shoes arrived scuffed, and they ...

Due to a recent experience with an order, I will never again do business with RRS. I recieved an e-mail with an offer for free shipping and guaranteed delivery by Christmas.  There were a few other online retailers I looked at ...

The prices are decent with coupons available on the web. They now ship ground standard, and my shoe ...

I'm writing this review to address both their online store, and their physical store.

My three experiences with ordering online have been good. Delivery speed was fine, I got the shoes I ordered, and there were no real issues.

My one experience with in-store purchasing was unsatisfactory. I was not impressed with their "fitting expert" who helped me. I was trying to find a pair of shoes that didn't aggravate my knee. He didn't measure my foot for size, analyze my arch, or anything. He did watch me on the treadmill, but had no feedback. half the shoes were not available in my size (men's 10). In store selection was comparable to Foot Locker, which was very disappointing. The treadmill was nice to test the shoes for running, but as I found out, I bought a pair of shoes I can run in, but not wear just sitting around the office because after 30 minutes they hurt. He also didn't know what "electrolyte tablets" were, something I would expect a specialized running store to carry. I found the shoes online for $20 less later.

Placed an order on December 3rd, RoadRunner was one of the few sites to have the running top I was looking for. Expected the top to arrive within 10 days, no such luck, 10 days later I receive an email saying the item is no longer in stock, so I called and was told it was a mistake the item was on its way. The following monday I receive another email saying the item is not being shipped, it is not in stock and that I can call if I want to buy something else. It is now the 19th and having talked to customer service three times they don't have the item at all, yet it remains on the website. For a summary, DONT ORDER OVER THE INTERNET, CALL FIRST BECAUSE THEY DONT HAVE ANY SORT OF INVENTORY SYSTEM. (but at least they didnt charge me for the item they didnt send me)

I am a runner and I have been shopping at RRS for 2 years now. I am a member of their Running Club. Although their prices are high, even with the discount, I like the benefit of being able to return something I have bought and used and didn't like. I have returned socks that have given me blisters and sneakers that hurt my feet without any problem. I think their customer service is great too and I like that they have shoe reviews online. I always recieve my order within 2-3 days of ordering online so I don't know what people are complaining about slow delivery for. I recommend this store for runners, I also suggest becoming a RAC member for $20/year.

In Aug. 2004 I bought a pair of New Balance 763 shoes online at RoadRunner Sports. My invoice stated a total cost after discounts of $56.98. This was the amount I agreed to and thought I had paid with my AMEX. When I looked at my AMEX statement online RoadRunner had charged me $73.98. I had to call it to their attention after which they had pretty weak customer service. Said they would refund within 7-10 business days. On top of it all $8.99 for shipping which takes almost 2 weeks.

Bait and switch.  Ordered some reef sandles at an amazing price.  Got an email saying they were unavailable.  They still have them listed on the website, but now at a much higher price.

Anyone who charges me $8.99 for shipping and packs the shoebox in an ENVELOPE that literally takes over TWO WEEKS for me to receive is never, ever getting my business again.

(SportsBasement.com is a great company and ships fast, so is just about every other shoe store I've ever purchased from online.)

Use someone else if you want your shoes packed well and delivered quick with decent customer service that does not come back with weak excuses for why the shoes haven't arrived yet!!