RockAuto.com

If you wish to make business with this company, please have a look on my story. I own a Lincoln MKS 2009 and I wanted to replace the brake pads (front and rear) as part of a regular maintenance. The prices posted seem to be right (they charge an arm and ...

Warning!!! I was rebuilding my whole brake system. I ordered front wheel cylinders. One from a reputable dealer, Myer Studebaker, I knew, and another (the exact same product) from e-tailer RockAuto. When it turned out that both cylinders are defective ...

WORST CUSTOMER SERVICE EVER!!! Everyone claims to be a manager. When you ask to speak to their supervisor there is nobody available EVER. Do Not Buy from Rockauto! Beware!  I ordered balljoints and outer tie rod ends from rockauto and ...

I have been ordering from Rockauto for quite a while without any problems other than 1 time but it ended up my fault because i did not read carefully the description.So far i have been pleased with their service but there is room to improve specially the ...

I called RockAuto's 1-800 Line last week when I was ordering a bunch of suspension parts for my '67 Galaxie and the parts person told me which part numbers corresponded to the Lower Control Arm Bushings. I then went on line and ordered them, as well as R ...

After I purchased the midlife crisis car, I soon discovered Rock Auto as a source for aftermarket replacement parts for maintenance and restoration.  They offer a great selection of parts for every automobile you can imagine.  Their ...

I recently ordered a blower resistor switch for my son's GMC Envoy after it prematurely went out. I received the part from Rock Auto by the end of the week. They had three name brand switches listed on their web site, including ACDelco, which I ordered. ...

My father and I have been building custom cars since the early 1970's and I have always preferred to purchase auto parts locally but lately I have found that I can't justify the additional costs of supporting the local business and began looking for ...

From reading the other reviews here on RockAuto, you need to be careful what you order from them. That said, whenever I order parts of any kind, I make sure I know what I am getting. Generally, I will look at the part on the manufacturers website to ...

I have been using Rock Auto for years as a part finding site, just because of the drill down menu and ease of finding the right part.  After a couple of incidents with local part stores I decided to go with Rock Auto.  My first order went ...

I have purchased parts from many other companies online, but I have to say by far rockauto.com might not always have the most inexpensive prices, but I look at it this way I rather pay $5- $6 more for a part and have good service and no ...

I attempted to place an order on the RockAuto.com website this past weekend that resulted in problems that the company was unwilling to admit to or reimburse me for. After selecting the part I wanted to buy, I came to the page requesting my address and ...

I have ordered from Rockauto.com numerous times over the past five to six years and they have never let me down (knock on wood).  They are ALWAYS less expensive or much less expensive than any local retailer and most online retailers for the ...

I am very pleased with the selection at rockauto. Both in the variety of parts, and the brands. My last shopping experience was good. The prices were about the same as the local chain stores for suspension components made overseas, vs. the ...

One of the major drawbacks of owning an off-brand car is that local auto parts stores don't carry nearly as many parts for it as they do for (e.g.) Ford F-series trucks or the Honda Civic. There's a lot of interchange between vehicles, and some parts, ...

I ordered new stabilizer bar links for my 2002 Ford Focus ZX3 from RockAuto.com based on referrals from the experts on the focaljet forums. First of all, I probably would not order any significantly priced auto parts online unless I was POSITIVE that ...

I've ordered several times from rockauto.com. These guys get it right and ship quickly. I see what some other people have said about getting the wrong item. Most of the stuff has pictures so with anything about cars, you have to know what you're ...

I am extremely frustrated with RockAuto. I ordered two sets of brake pads. Initially I was told shipping was $7.00. I changed my order to another brand of brake pads, then without being told, my shipping went to 12.00 because they were being shipped from ...

This was by far the worst experience I have ever had while ordering car parts on the internet. First off let me start by saying that I am a traveling mechanic, people call me and I go to them and fix their cars. I recently purchased rear calipers for a ...

Overall I am happy with Rockauto.com, They have a easy to navigate webpage and my ordered was shippe ...

Never buy anything from RockAuto - It is not worth the headache and money. They sent me the wrong br ...

I have ordered a few auto parts from Rockauto. It was easy to find my needed parts on the site, prices were the best, and delivery was right on time. The part that impressed me the most was an air filter for inside my Honda. I think it was called a cabin...

I purchased what I thought to be a replacement driver side mirror for a 1994 Geo Prizm, and instead received a generic mirror with velcro attachments on the back. Clearly the product was too big to fit into the mirror housing, and was not, as specified...

I have been ordering parts from RockAuto for nearly two years. I have purchased and successfully installed a radiator, brake calipers, brake rotors, spark plugs, belts, hoses, shocks, oil filters, distributor caps, liftgate supports, temp sensor, fuel...

Excellent website; friendly catalog interface with image capability; rich selection; fast shipment; great customer service
Overall: Outstanding merchant! Thanks a...

Pros: A huge, easy-to-use, online auto parts catalog. Customer service is excellent. Prices are low.
Cons: Catalog only has parts for vehicles built since 1945. Just name brand parts are offered.

The RockAuto.com catalog is the easiest to use online auto parts catalog. Other catalogs are a maze. The RockAuto.com catalog displays all the available parts for a vehicle on one simple window. It is actually fun to shop for parts using this catalog....

i have spen lots of money at rock auto and never again, I ordered a radiator fan assembly that is what my cart said and I recieved a radiator from a cart from a previous week, the new cart clearly had what I wanted, I did not check that in the order

Horrible Customer ServiceI own a 2007 Infiniti g35x and ordered headlamps. They sent me the wrong ones and refused to refund my $1433.00DO NOT BUY FROM ROCK

All I can say is I'm thinking about getting an attorney. I have been burned on too much money (we're not talking a $15 part here) Beware of this company!!!   Horrible customer service!!! Complied with all their requests (photos of damage, quote for

My experience with Rock Auto has been mixed.  They ship fast and their prices are generally good.  However, the parts come in open boxes (if there is a box), look old, and in many cases are missing items.  Ordered a radiator (bad),

RockAuto ships old and incomplete parts.  Their prices are good, the shipping times are fast, but they are an absolute horror to deal with.They shipped me a bad radiator.  I had to purchase a second one prior to shipping the first one

I will never use RockAuto again. Ordered a radiator for my 02 Subaru TS using their website, following the instructions to ensure that I got the right part. When the radiator arrived it was the wrong one. Spent over 2 hours on the phone with their

Unfortunately if you happen to live overseas, Australia in my case, their strange shipping charge approach will soon kill the good part price,I recently obtained quotes for 6 plugs, one set plug leads & two gaskets.Every time I added a

I can't say enough good things about RockAuto. We have ordered several different parts from them over the past 5 years, always with great satisfaction. Parts shipped the same or next day, and arrived very quickly. One of the parts we ordered was an

Rock auto sent me someone elses part instead of my part, they would not send me my part untill i sent the other persons part back. It took forever. But i gave them another chance and ordered a rebuilt steering box that was not cheap, they sent a bad

Ordered a part on Monday evening with paid for 2 day FedEx delivery. Was informed on the website that there would be a day needed to get part from outlying warehouse. So I expected the part to arrive on Friday. Nope. Part will not be here until Monday by

Damaged/used parts. Don't use RockAuto! I ordered 2 parts, both were obviously used previously and both were damaged. I told the woman I needed the replacements the next day. She said they would ship from right nearby and I would get them quickly.

Slow to deliver, somewhat accurate, customer service was poor. Couln't get my refund and order exchanged.Will Never do busines

I ordered toyota rear brake drums over the net and even called them to make sure the order was right when i got them it was the WRONG DRUMS. If i sent them back id get charged a restocking fee and to ship was $36.00 so I LOOSE. Ill never order from them

My first and only purchase from this company were tank straps for my truck. I run a repair shop out of my house but this was for personal use.  I try to test parts stores on a personal level before using them professionally.  You really get an

Ordered a grille for my Chevy Van on Saturday, order processed on Monday, shipped on Monday, arrived on my porch on Friday.Shipping quick and reasonably priced, grille price was great, part matched and was up to $100 cheaper than others. 

What I like in online shopping is you can always find the parts you need at the price lot cheaper than Autozone or Advance Auto parts. I needed NGK wireset for spark plugs for my corolla and couldnt find in none of the retailer stores. They always have

I bought a fuel pump assembly for a 2001 town car. The price was one of the lowest. The part was exactly what I ordered and delievered to the house by fed-x in five days. I have installed the part and working fine. I will buy from RockAuto

I've been ordering car parts from Rock Auto for well over a year now and have been nothing but pleased with the ease of use of their website and the quality of the parts. Prices are much better than retail outlets, even with shipping I'm far ahead by

This was my second transaction with RockAutoParts.The first one last year was for temp.sensors and emission parts for my TOyota four-Runner, this one for brakepads for my AcuraTL. Ordered online without problems, delivery was as promised on the order

I had nothing but trouble with this company. First my parts were not delivered. I had to drive across town and wait hours to get them for the next days installation. They utterly failed to follow up with the shipper to get me refund despite 3 months of

You may be lucky and receive the correct part for your order. But if not, like my order, you might have to go through some waiting and arguing until you get your money back. Even though the problem was based in their incorrect online catalogue ( still

I have been ordering from RockAuto for a couple of years now and I've never had any problems nor issues. Shipping is generally very fast and reasonbly priced and their prices are unbeatable - even with shipping costs included. They keep their catalog up

I've been dealing with Rock Auto for years; never had a problem with price, returns, customer service, etc. The only consistent problems I've had are items damaged in shipping because of improper packaging. Rock Auto doesn't hesitate to make good on my

I ordered a fuel pump for my vehicle, due to a vehicle manufacture change, it did not fit. I promptly returned the pump following the instructions provided. after several email RockAuto refuses to refund my shipping cost. I had to pay for the pump to

They made a mistake on their part and shipped me the wrong part. Their own return policy stated they would refund the shipping if it was their mistake. I called them to ask them to refund the shipping. They said they would. They only refunded the

Outstanding customer service and extremely fast shipping!! Unlike most local autopart's On-line stores! My work truck broke down on 12-22-07. The slave cylinder blew out and I could not find one locally. I went to AutoZone's website and found the slave

I am in the repair biz (European) and have had only positive results with them. Their choices and prices are far better than anyone else I have dealt with. Plus an efficient website catalogue, once you get used to it. My son bought a Taurus SHO that

I have made numerous purchases from RockAuto with never a problem whatsoever. The previous negative reviews left for this company are just opinions and are four years old. If you need a great selection, very low prices, and supersonic shipping, I

Watch what you buy from Rockauto, I purchased over $200 worth of Acdelco struts and shocks my strut lasted less than 6 months. With shipping and downtime of my car it is going to cost more than the strut. What Rockauto does for the warranty is require

Excellent customer service: helped to resolve the problem with incorrect shipping address. The package was still at FedEx and arrived next

Ordered two parts, one was a A/C condenser which understandably would take a week to arrive, arrived six days after the order was placed. The second on the order was a receiver/dryer which is a stock item. After 10 days it still has not shipped and all

ALL I CAN SAY IS ROCKAUTO IS AWESOME!! I SAVED $120.00 ON A DYNOMAX EXHAUST SYSTEM FOR MY 02 TAHOE ALL OTHER COMPANIES WANTED $350.00 PLUS ROCKAUTO HAD IT FOR $210.00 PLUS SHIPPING. I DONT SHOP ANYWHERE ELSE HEATER CORE FOR 64 CUTLASS $34.00 NAPA

Used Rockauto.com for the first time.. no problems. If you shop for quality parts, you know that either way, you don't get much of a discount anywhere.. there is a bottom line price that you will have to pay. Rockauto seems to be pretty close to this

This may be the best online shopping experience I have ever had. They have one of the best auto part web sites I've seen and the best prices. Shipping rates are very reasonable and for my order shipping was lightning fast (I got my parts in under 48

I ordered some parts today for my car. I will finish my review when I get the parts. I ordered them this morning when they opened and they haven't shipped them yet. I got all of the parts in three days after ordering them. The parts were right and they

My first experience with RockAuto: excellent. Ordered online Chevy auto parts for $42 + shipping that the local dealer did not have in stock and wanted $66 + tax. Could not find the parts at any other web site except RockAuto. Order shipped

I needed an AIR pipe for my '83 Chrysler. The dealer and the local parts store said it was discontinued. RockAuto had it--for only $15. Since then, I've purchased a carburetor, EGR valve, ignition parts, etc. They have everything I need, prices are gr