Ross-Simons Online Store

I’ve just had the most frustrating customer service experience with Ross-Simons, which is a shame, because it’s actually my first customer service experience with them. A month ago, I was given a gift (Multicolored Cultured Pearl and Multi-Gem ...

I was SO disappointed in my experience with Ross-Simons. As a result, me, my sister, and my mother will NEVER shop there again. I buy a lot online and it was one of the worst shopping experiences I had; definitely the worst experience with customer ...

I'm sure I have THE worst experience with Ross-Simons. My husband gave me a nice $140 necklace for my first birthday after we married. I was really fond of it so when it broke, I was glad it was still under the 1 year warranty, according to which, they ...

Lost Personal Information Exposes Me to Identity Theft! - April 2006 Update: As part of my unpleasant 2005 ordering experiences, I applied for and received a Ross-Simons credit card. In April 2006, I was notified by Ross-Simons that they: ...

First purchase in May 2005, Included in my order were 2 sets of silverware. Two very cheap looking mincers (made in China) were sent to me instead. Both boxes had the wrong product code stamped on them. The product code matched the item that I should ...

I've had a very bad experience ordering online with Ross Simons. I placed my order on 7/26/04 for a 14kt white gold diamond initial necklace. The necklace arrived on 8/17/04 from their drop shipper and the initial pendant necklace was so tiny and ...

My family had frequently shopped at a Ross Simons store location in Barrington, RI (it recently closed)and received wonderful service. So when it came time to register for my wedding, Ross Simons seemed like the perfect choice. I not only ...

I have found very good products at nice prices at Ross-Simons on-line. They are great . . . unless you have a problem. The customer service reps seem to have little or no training and even less knowledge of their operating systems. I have called ...

I PHONED Ross-Simons at the phone number listed on their webiste and placed an order with a gift cou ...

Web site very slow but finally placed order. Received confirming email - everything was fine. The next day I ran a track on the order and found it no longer existed. I called customer service and was told they had no record of the order. I gave her...

Ross Simons has always sent me quality items, quickly, priced reasonably, and I had no trouble ordering. Great to deal with. Great products....

I ordered some Royal Worcester China from Ross-Simons in July '02. It was back-ordered, and when I found it for MUCH less at the Royal Doulton outlet, I called and canceled my RS order. A few weeks later I received a note saying that my china was...

I first heard about Ross-Simons from my sister's mother-in-law. I was about to be married, and my sister told me that this was a great source for china, silver and crystal for a great discount.

When I visited the site, I was pleased to find...

Pros: selection
Cons: erroneous in-stock & shipping information

I have ordered several(5) times from Ross-Simons and the things I have received have been great. The problems are those things that aren't received. 3 of the times I have ordered, the website shows them in-stock and ready to ship ( I even ordered...