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Ross-Simons

Ross-Simons

Overall store rating:  Store Rating: 4.5
Reviewed by 2791 customers

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Showing 1-20 of 37 reviews Page 1 2   Next
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Overall Rating:Store Rating: 1.0
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Worst Store Ever

by , Dec 31, 2012 Rated a Very Helpful Review
I'm one of those customers who always shares my experience. If a company is great, I spread the word far and wide. But in the case of Ross-Simons, I'm having to spread the word of their utter awfulness. Ross-Simons gets the award for single worst ...
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Ross-Simons customer service is terrible

by , Jul 23, 2008 Rated a Helpful Review
Iíve just had the most frustrating customer service experience with Ross-Simons, which is a shame, because itís actually my first customer service experience with them. A month ago, I was given a gift (Multicolored Cultured Pearl and Multi-Gem ...
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VERY disappointed; WORST Customer Service ever experienced; AVOID if you can

by , Feb 4, 2008 Rated a Very Helpful Review
I was SO disappointed in my experience with Ross-Simons. As a result, me, my sister, and my mother will NEVER shop there again. I buy a lot online and it was one of the worst shopping experiences I had; definitely the worst experience with customer ...
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Overall Rating:Store Rating: 1.0
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Painful Experience, Painful Loss, No Answers, No Responsibility

by , Apr 6, 2007 Rated a Helpful Review
I'm sure I have THE worst experience with Ross-Simons. My husband gave me a nice $140 necklace for my first birthday after we married. I was really fond of it so when it broke, I was glad it was still under the 1 year warranty, according to which, they ...
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Overall Rating:Store Rating: 1.0
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Poor Customer Service, Misleading Ad Promotions, Charged for Services I Did Not Receive!

by , Jan 3, 2006 Rated a Very Helpful Review
Lost Personal Information Exposes Me to Identity Theft! - April 2006 Update: As part of my unpleasant 2005 ordering experiences, I applied for and received a Ross-Simons credit card. In April 2006, I was notified by Ross-Simons that they: ...
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Poor Customer Service - My First and Last Purchase

by , May 15, 2005 Rated a Helpful Review
First purchase in May 2005, Included in my order were 2 sets of silverware. Two very cheap looking mincers (made in China) were sent to me instead. Both boxes had the wrong product code stamped on them. The product code matched the item that I should ...
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Overall Rating:Store Rating: 1.0
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Poor Customer Service & Their Website Misrepresents Items

by , Nov 23, 2004 Rated a Very Helpful Review
I've had a very bad experience ordering online with Ross Simons. I placed my order on 7/26/04 for a 14kt white gold diamond initial necklace. The necklace arrived on 8/17/04 from their drop shipper and the initial pendant necklace was so tiny and ...
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Overall Rating:Store Rating: 1.0
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Awful! They offer lots of items, but they don't have then in stock!

by , Sep 1, 2004 Rated a Very Helpful Review
My family had frequently shopped at a Ross Simons store location in Barrington, RI (it recently closed)and received wonderful service. So when it came time to register for my wedding, Ross Simons seemed like the perfect choice. I not only ...
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Overall Rating:Store Rating: 3.0
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Great place to shop unless you need any assistance, have any problems or questions.

by , Dec 13, 2003 Rated a Very Helpful Review
I have found very good products at nice prices at Ross-Simons on-line. They are great . . . unless you have a problem. The customer service reps seem to have little or no training and even less knowledge of their operating systems. I have called ...
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DREADFUL !!!

by , Jun 30, 2003 Rated a Helpful Review
I PHONED Ross-Simons at the phone number listed on their webiste and placed an order with a gift cou ...
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Horrible order handling and customer service.

by , May 9, 2003 Rated a Very Helpful Review
Web site very slow but finally placed order. Received confirming email - everything was fine. The next day I ran a track on the order and found it no longer existed. I called customer service and was told they had no record of the order. I gave her...
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Overall Rating:Store Rating: 5.0
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Ross Simons has always sent...

by , Feb 26, 2003 Rated a Very Helpful Review
Ross Simons has always sent me quality items, quickly, priced reasonably, and I had no trouble ordering. Great to deal with. Great products....
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You'd Better Have Money and Time To Spare!

by , Oct 11, 2002 Rated a Very Helpful Review
I ordered some Royal Worcester China from Ross-Simons in July '02. It was back-ordered, and when I found it for MUCH less at the Royal Doulton outlet, I called and canceled my RS order. A few weeks later I received a note saying that my china was...
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Overall Rating:Store Rating: 4.0
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Ross-Simons.com - Gimme a Ring, Some Time!

by , Aug 8, 2002 Rated a Very Helpful Review
Ross-Simons carries a lot of stuff. A lot of stuff. An overwhelming amount of pretty cool, well priced, stuff. Ross-Simons carries so much stuff, it is hard to get your bearings and make your selections, at least on your first...
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Overall Rating:Store Rating: 3.0
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Their goof can be your gain

by , Jan 28, 2002 Rated a Very Helpful Review
I first heard about Ross-Simons from my sister's mother-in-law. I was about to be married, and my sister told me that this was a great source for china, silver and crystal for a great discount.

When I visited the site, I was pleased to find...
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Overall Rating:Store Rating: 3.0
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50/50

by , Dec 6, 2001 Rated a Helpful Review
Pros: selection
Cons: erroneous in-stock & shipping information
I have ordered several(5) times from Ross-Simons and the things I have received have been great. The problems are those things that aren't received. 3 of the times I have ordered, the website shows them in-stock and ready to ship ( I even ordered...
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Overall Rating:Store Rating: 4.0
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A pearl of a store

by , Aug 19, 2001 Rated a Very Helpful Review
Pros: Nice merchandise, Good pictures of products, Well packaged products
Cons: Home page is not attractive
Ross Simons is a good on-line store it sells jewelry, tableware, gifts and collectables, and home dťcor items. The home page isnít that appealing at the top they have pictures of the various areas you can go to: jewelry, registry, tableware, gift and...
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Overall Rating:Store Rating: 1.0
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Terrrible customer service, rude & not helpful.
by ,Feb 21, 2014
(Show)
If ordering, the customer service is typically good, not always great, but as I said it's good.  However, should you have an issue with a piece of merchadise, you may encounter curtness a nd attitude from what seems to be
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Ross Simons: cheap products, awful customer service
by ,Feb 8, 2013
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I ordered several items from Ross Simons: "emerald" drop earrings, a pearl necklace and a torsade necklace.  None of the items were as pictured in the catalog.  In fact, they all looked cheap.  One necklace arrived broken.  Ross
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Overall Rating:Store Rating: 4.0
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Georgeous faux gemstone merchandise!
by ,Aug 2, 2012
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Great prices!  They do need to be more transparent, though, and clearly let the customers know which gems are fake.  Obviously, a 5 carat emerald will be more than $100, but you'd be surprised how many of my friends thought I just got a great
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Showing 1-20 of 37 reviews Page 1 2 Next

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Showing 1-15 of 2,818 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Oct 31, 2014
(Not Yet Rated)

Very diverse selection of good quality jewelry
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Overall Rating:Store Rating: 5.0
 
Oct 27, 2014
(Not Yet Rated)

Beautiful ring - great price!
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Overall Rating:Store Rating: 4.0
 
Oct 26, 2014
(Not Yet Rated)

Ok
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Overall Rating:Store Rating: 4.0
 
Oct 22, 2014
(Not Yet Rated)

Quality merchandise. Good service.
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Overall Rating:Store Rating: 5.0
 
Oct 21, 2014
(Not Yet Rated)

Excellent!
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Overall Rating:Store Rating: 5.0
 
Oct 21, 2014
(Not Yet Rated)

This is the second time I've shopped with RS. The first was fine. The...
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Overall Rating:Store Rating: 5.0
 
Oct 19, 2014
(Not Yet Rated)

I've been a customer a long time. I shopped in person at the RI store...
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Overall Rating:Store Rating: 3.0
 
Oct 19, 2014
(Not Yet Rated)

Merchandise looked fake.
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Overall Rating:Store Rating: 4.0
 
Oct 13, 2014
(Not Yet Rated)

I ORDERED WRONG SIZE, BUT VERY GOOD EXPERIENCE
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Overall Rating:Store Rating: 5.0
 
Oct 9, 2014
(Not Yet Rated)

I like the service and the prices.
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Overall Rating:Store Rating: 1.0
 
Oct 7, 2014
(Not Yet Rated)

I am returning the earrings because of the inferior quality of the stones. The...
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Overall Rating:Store Rating: 5.0
 
Sep 26, 2014
(Not Yet Rated)

I've always had a good experience shopping at Ross-Simons
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Overall Rating:Store Rating: 5.0
 
Sep 22, 2014
(Not Yet Rated)

Excellent experience! Will be a repeat customer.
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Overall Rating:Store Rating: 5.0
 
Sep 17, 2014
(Not Yet Rated)

*
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Overall Rating:Store Rating: 3.0
 
Sep 9, 2014
(Not Yet Rated)

One of the stones fell out of the bracelet the first day I wore it, and the...
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Showing 1-15 of 2,818 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Next