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RugsUSA.com

RugsUSA.com

Overall store rating:  Store Rating: 4.0
Reviewed by 951 customers

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Showing 61-80 of 110 reviews Page 1 2 3 4 5 6   Previous   Next
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Overall Rating:Store Rating: 1.0
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PATHETIC
by ,Aug 25, 2011
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Ordered a Rug in MAY, MAY!!!.... now, It's the end of AUGUST. I keep calling, speaking with customer center REPS and not getting any answerS about my order. No word ever that this product was not in stock. IN FACT, THEY KEPT SELLING THE DAME RUG UNTIL
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Terrible/Shady Customer Service and Business!
by ,May 27, 2011
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Do not buy from RUGS USA! We ordered a rug and when we received it, it was the wrong rug....the color and the size were different. Not only did the rug description that we received differ from our original order description, but the picture on their
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Overall Rating:Store Rating: 5.0
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A great online ordering experience, couldn't be more pleased!!
by ,May 6, 2011
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Contrary to what many reviewers have stated, I found the entire shopping experience with Rugs USA to be quick, efficient, and painless.  I ordered an area rug on Tuesday evening, April 26, and received an immediate order confirmation.  On
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Overall Rating:Store Rating: 1.0
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WOW! wish I would have looked at all those 1 star reviews down below VVV
by ,Apr 28, 2011
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Never will I do business with RUGS USA ever again. I ordered my rug 2 weeks ago, they sent me the wrong one. I took it upon myself to ship it back to them after speaking with a rep and having made an agreement that they would ship out the correct rug
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BEWARE ORDERING HERE. LOOK ELSEWHERE.
by ,Mar 19, 2011
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I ordered a rug from RugsUSA when they offerred 50% off on a product I couldn't locate anywhere else.  I was sent a confirmation email immediately, and a UPS tracking number a couple of days later.  However, UPS never took possession of the
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Very poor company, NO customer service provided.
by ,Mar 14, 2011
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I ordered and was charged for a rug over 2 weeks ago.  Within two days I received an email stating the order was complete with a tracking # provided.  Have not received it, UPS has not received it, and I can't get customer service by phone,
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Will not recommend even to my worst enemy.
by ,Jan 26, 2011
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I would not recommend ordering from rugsusa.com even to my worst enemy. I ordered a rug and 20 days later, they cancelled the order because the rug is not available. Their customer service is unresponsive at best and not helpful when
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Overall Rating:Store Rating: 1.0
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Place order, no response as to completion of order or shipping.
by ,Dec 18, 2010
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NEVER use this company!  They don't respond to emails.  They don't answer the phone.  When you use the online chat they tell you the vendor won't aswer the phone and to try again later.But they take your money right
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WORST CUSTOMER SERVICE EVER!!!
by ,Dec 13, 2010
(Not Yet Rated)
Do not order from this company!!!!!  I ordered a rug 2 weeks ago, and it hasn't left the manufacturer yet.  However, my problem is with the service at Rugs USA.  The hold time on their 800# is at least 10 minutes.  That is if you can
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Overall Rating:Store Rating: 1.0
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the worst!
by ,Nov 21, 2010
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An awful experience. cancelled my order due to no information on the status of my order, and no email to support my order. Customer service kept insisting the tracking info was going to my spam, which I checked and it was not. A few days
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Overall Rating:Store Rating: 5.0
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Very positive and will order from them again.
by ,Aug 24, 2010
(Not Yet Rated)
I ordered the Momeni New Wave in size 9 X 13 and 2 X 14 for my mom.  After the order, I read these reviews, and panic set in.  The reviews are horrible.  In fact, however, the rugs arrived at my mom's house in less time (10 days) than I
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Disappointed - good web site, but customer service stinks
by ,Jul 23, 2010
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Very disappointed with Customer Service.  They take over 15 minutes to answer the phone.  They charge your credit card within 30 seconds of your placing the order.  But they take many days to place your order with the manufacturer - since
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Overall Rating:Store Rating: 1.0
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Poor customer service and obstructive return policy
by ,Jun 30, 2010
(Not Yet Rated)
This is the worst online ordering experience I've ever had. They are the worst about processing refunds and try to obstruct the process every step of the way. Their customer service person was unwilling to even try and help me rectify a situation that
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Overall Rating:Store Rating: 1.0
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3 Months of excuses but still no tiles
by ,Feb 26, 2010
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I ordered two boxes of the same tiles on November 21, 2009. The first box arrived around December 8th. I called the same day to find out where the other box was, and was told there was a mix-up and the second box would go out immediately. After making 4
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Don't shop this site!!!!!!!!!
by ,Feb 18, 2010
(Not Yet Rated)
I have ordered twice from Rugsusa.  The first in 2006 - a terrible experience.  I gave them another chance in Feb 2010.  They are by far the worst online company I have ever dealt with.  I ordered 2 rugs.  I had to call them two
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Horrible experience, customer service never answers, billed for item I have never recieved
by ,Feb 9, 2010
(Not Yet Rated)
I would never buy from Rugsusa.com. I ordered a rug and was notified 6 weeks later it would not be fulfilled and I still have not been credited for the purchase. I have been unable to get through the customer service number to resolve my
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Don't do business with these people!!!
by ,Jan 15, 2010
(Not Yet Rated)
This company is HORRIBLE!!  I ordered a rug on Black Friday.  We credit card was charged immediately.  I got an e-mail notification that my order was being processed and would be shipped out shortly.  After waiting a month, I called
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Horrendous
by ,Jan 7, 2010
(Not Yet Rated)
I ordered a rug through their site and used Google Checkout to pay for it. Google sent me a confirmation email but RugsUSA did not send anything, at all, ever. I had to call their customer service and ask them what the deal was, where is the UPS tracking
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Overall Rating:Store Rating: 1.0
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Buyer Beware
by ,Jan 6, 2010
(Not Yet Rated)
 I ordered a Bistro Rug that cost $262.40 on October 15, 2009. I still have not received the rug or a refund to this day January 6, 2009. My receipt states that if I do not receive the product within 30 days, they will credit my payment method.
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never shipped item, did not inform me.
by ,Jan 5, 2010
(Not Yet Rated)
I ordered a kitchen mat on Dec 20th for a Christmas gift for MIL. Received an email that day the transaction was processed.  Information on website stated it may be shipped out as soon as the next day, but usually 2,3 day shipping time. 
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Showing 61-80 of 110 reviews Page 1 2 3 4 5 6 Previous   Next

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Showing 46-60 of 860 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 58   Previous   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Nov 14, 2011
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Although my experience was good, in the end I will have to return the product....
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Overall Rating:Store Rating: 5.0
 
Nov 12, 2011
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I'm very pleased with the rug; I can't believe the low price. I was...
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Overall Rating:Store Rating: 5.0
 
Nov 11, 2011
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I always have a good experience with Rugs USA. The prices are great and the...
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Overall Rating:Store Rating: 5.0
 
Nov 10, 2011
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Had the rug we were looking for an the best price we could find on the internet...
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Overall Rating:Store Rating: 5.0
 
Nov 6, 2011
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Great selection of rugs
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Overall Rating:Store Rating: 5.0
 
Oct 31, 2011
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I was absolutely delighted by my purchase. Quality of the merchandise if...
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Overall Rating:Store Rating: 4.0
 
Oct 29, 2011
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Good sale price!
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Overall Rating:Store Rating: 3.0
 
Oct 29, 2011
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Customer service was unacceptably rude. Their order tracking process is...
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Overall Rating:Store Rating: 5.0
 
Oct 25, 2011
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I had a problem applying a discount to my on-line order and had to call...
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Overall Rating:Store Rating: 4.0
 
Oct 24, 2011
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Easy to use web site, product is first rate.
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Overall Rating:Store Rating: 4.0
 
Oct 24, 2011
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My rug did need to be "clipped". There were many threds.
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Overall Rating:Store Rating: 5.0
 
Oct 24, 2011
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Excellent, High-Quality Rugs.
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Overall Rating:Store Rating: 5.0
 
Oct 22, 2011
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I am thrilled with RugsUSA!!!! I rec'd. my order within 5 days and it was...
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Overall Rating:Store Rating: 5.0
 
Oct 20, 2011
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excellent all the way around highly recomend this company
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Overall Rating:Store Rating: 5.0
 
Oct 19, 2011
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My return product experience was really a positive one.The rug I choose did not...
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Showing 46-60 of 860 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 58 Previous   Next