Sears.com

On January 12, 2013, I ordered a futon from Olejo.com, through Sears.com's web site - a New Energy Fuji Futon Queen Frame, SKU#NEW8414. After having it for approximately 60 days, the edge of the front frame broke. This company's web site, as well as ...

I bought a dishwasher from Sears.Com. I agreed to pay them extra to deliver it, install it and take away the old unit. I also paid for an install kit.  They kept me waiting 10 days for delivery. At 11:00am on the delivery day, I called to ask them ...

I am an extremely unhappy customer of Sears. My husband and I purchased all new kitchen appliances in September and by January, our fridge completely broke. It took Sears 3 days to come look at our fridge and diagnose it, now it is going to be TWO WEEKS ...

I ordered 2 folding tables online (stated in-stock), 3days laterI went online to check shipping status and my order had been cancelled the day after I ordered it (I wasn't notified by email). I called Cust. Support and was told that the item was out ...

Terrible shipping skills and terrible customer "service". I ordered a couple of heaters and they both arrived broken and bent and basically severly damaged and unusable. I emailed immediately after unpacking, no response, so I chatted online, took half ...

I made an order with Sears.com, mainly because my Shop Your Way Rewards dollars/points were expiring. After I entered my member number and PIN and submitted my order, there was nothing indicating that my points were used. I immediately contacted Sears, ...

DON'T BUY FROM SEARS.COM ONLINE.  The customer service people lie.  I placed an order (over $700 appliance) online at Sears.com. The very next day, I discovered my current appliance wasn't really broken - so I immediately called the number on ...

Absolutely disgusted by the lies from Sears.com and the amount of miscommunication between Sears.com and local Sears stores.I ordered a Dishwasher to replace my old one a week ago. I specifically called them to make sure to ask if they'd be able ...

This is the worst web site to order from, they have NO CUSTOMER SERVICE.  The store pushes you to order from their site when they are out of stock. But the minute you order you are now a cutomer of "sears.com" and the store WILL NOT service your ...

I've been a long time customer at both Sears and Sears.com, but it's getting worse every time I try to buy something from them. I've reached the point where it is no longer worth it.My latest purchase was for three bras. I had a gift card and an ...

worst customer service ever.  I bought a washer dryer and was told delivery would be 2 days later on a friday.  I waited all day friday and gave them a call about 5 pm.  They said washer and dryer werent even loded on the truck that ...

I ordered a dishwasher, stove and freezer from the local sears in early March.  The original delivery date that I selected had to be changed due to a conflict.  I called delivery and found out that they have two different delivery services at ...

I have ordered several items from the sears online store.  Each time has been a wonderful experience.  The last item I ordered was my son's high chair.  I ordered it exactly a week before thanksgiving in hopes that it would arrive on time ...

The worst shopping experience ever! I purchased an item from sears.com few days before Christmas. Since it was a Christmas gift I really wanted for it to arrive before the Holidays, I paid $47.00 for the 2 day shipping. The item was supposed to be ...

My husband and I purchased our first Christmas tree from Sears in 2004 and have since associated the store with Christmas decorations. We take a trip to the store to see the ornaments and other decorations they have available every December. ...

I recently ordered an electric blanket to be delivered for the holidays on Sears.com well in advance of the holiday (December 7th) and used a Sears gift card to purchase part of the amount of the product and then paid the rest on credit card. A ...

Ordered an IPOD through Sears on the 3rd of Dec.  It was supposed to arrive the 9th.  Called the service line on the 12th and the first two people I talked to claimed that the confirmation number wasn't in the system and they couldn't find my ...

I ordered merchandise from sears.com Dec.1, 2011 and got a confirmation email I would receive it Dec.12. Nothing arrived. I call "Blue Ribbon" Customer Service 1-847-286-2500. No one can trace it, determine the order status, track it, cancel it or tell ...

I ordered a hard-to-find tree stand from sears.com. The next day I received an email that it had shipped. 8 hours later, I received an email confirming my return. When I called the "Personal Shopper" number in that email, the woman told me that they had ...

Sears is no longer the company that gained such fame over the years as Sears Roebuck. They are a Goliath that cares absolutely nothing about the customer.We were one of the "victims" of the Calypso washer from Sears. It took us 3 years to get ...