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Sears.com

Sears.com

Overall store rating:  Store Rating: 3.0
Reviewed by 1347 customers

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Showing 1-20 of 601 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 31   Next
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Overall Rating:Store Rating: 5.0
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Online parts, product, and phone service.

by , Jan 23, 2014 Rated a Very Helpful Review
    Our 24 inch 5HP Craftsman snowblower is a great machine that works very well. It starts easy with a choke, primer, and ripcord, or even with electric starter.    This snowblower we have had for 2 years is self driven ...
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Overall Rating:Store Rating: 1.0
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NIGHTMARE: Off Shore Service Ruins Sears

by , Jan 8, 2014
(Not Yet Rated)
We ordered a Magtag XL 4.5 washing machine on sale for $799.  With a 20% sale, the installation price and tax the total $860.  We were told a delivery date.  Delivery never showed up.  I called Sears online and got off-shore service ...
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Overall Rating:Store Rating: 1.0
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Fulfillment is worse than Congress

by , Oct 21, 2013
(Not Yet Rated)
Absolutely horrible.  Ordered 4 shoplights, got one.  Every 3 days they send email saying "thank you for your patience and please give us another 3-5 days" to try to find inventory to send me what I paid for.  Meanwhile they keep marketing ...
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Overall Rating:Store Rating: 1.0
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Poor customer service leads to continuously poor shopping experiences

by , Oct 9, 2013 Rated a Very Helpful Review
When a company has been around as long as Sears has (since 1893) you come to develop certain expectations of the company: high quality products, efficient shipping and delivery, friendly employees, and hassle free returns. Unfortunately, ...
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Overall Rating:Store Rating: 1.0
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Absolutely Pathetic

by , Sep 11, 2013 Rated a Helpful Review
From online sales to the store itself they are incompetent!!! It's like they are trying to be the worst, like there is a contest. If there was trust me, they would win, hands down. I ordered tires offline (my first mistake) and it went south from there. ...
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Overall Rating:Store Rating: 1.0
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Poor expeirence with liars that do not know their inventory

by , Sep 3, 2013 Rated a Helpful Review
Went to Sears.com saw they had a labor day appliance sale. Website said they had inventory.. We drove 2 hours to get to the store, they did not have inventory and it would be 4-7 weeks and we could just waste our gas and time again to come back and pay a ...
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Overall Rating:Store Rating: 1.0
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NIGHTMARE @ sears.com

by , Aug 26, 2013
(Not Yet Rated)
Sears.com is the worst company I have EVER had the displeasure of doing business with. They are terrible and I have spent over 600 phone-time minutes with them on the phone and 3 trips to the store this past 7 days trying to get one of the sears.com ...
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Overall Rating:Store Rating: 1.0
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Pathetic!

by , Aug 17, 2013
(Not Yet Rated)
I bought $4,500 worth of new appliances from Sears.  What an ordeal.  I went to the store and purchased three appliances, all high-end, to help update my kitchen. Ordered a $2,500 double oven slide in with a glass stove top. It ...
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Overall Rating:Store Rating: 1.0
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Zero customer service and no package tracking info!

by , Aug 6, 2013 Rated a Helpful Review
ZERO customer service, and ZERO  shipment tracking!We ordered 9 items for a total of over $2,000.00USD on 17July13.  After 2 weeks, we had heard nothing about our orders.  So begin the emails and phone calls to customer ...
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Overall Rating:Store Rating: 1.0
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There is no service in the phrase "Sears Customer Service"

by , Jul 25, 2013 Rated a Helpful Review
I purchased a Kenmore Elite refrigerator, with home delivery and setup. The installers did not level it. I decided to do that myself, following the instructions in the manual. The first step was to remove the lower grille on the bottom. I got down on the ...
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Overall Rating:Store Rating: 1.0
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Don't waste your time, or money

by , Apr 23, 2013 Rated a Helpful Review
On January 12, 2013, I ordered a futon from Olejo.com, through Sears.com's web site - a New Energy Fuji Futon Queen Frame, SKU#NEW8414. After having it for approximately 60 days, the edge of the front frame broke. This company's web site, as well as ...
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Overall Rating:Store Rating: 1.0
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Sears has terrible customer service, delivery left us in the lurch

by , Jan 29, 2013 Rated a Helpful Review
I bought a dishwasher from Sears.Com. I agreed to pay them extra to deliver it, install it and take away the old unit. I also paid for an install kit.  They kept me waiting 10 days for delivery. At 11:00am on the delivery day, I called to ask them ...
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Overall Rating:Store Rating: 1.0
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SEARS: worst customer serivce

by , Jan 25, 2013 Rated a Helpful Review
I am an extremely unhappy customer of Sears. My husband and I purchased all new kitchen appliances in September and by January, our fridge completely broke. It took Sears 3 days to come look at our fridge and diagnose it, now it is going to be TWO WEEKS ...
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Overall Rating:Store Rating: 1.0
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VERY POOR ONLINE EXPERIENCE - CUSTOMER SUPPORT PEOPLE ARE VERY NICE BUT UN-HELPFUL

by , Jan 3, 2013 Rated a Helpful Review
I ordered 2 folding tables online (stated in-stock), 3days laterI went online to check shipping status and my order had been cancelled the day after I ordered it (I wasn't notified by email). I called Cust. Support and was told that the item was out ...
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Overall Rating:Store Rating: 1.0
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Terrible service throughout.

by , Dec 6, 2012
(Not Yet Rated)
Terrible shipping skills and terrible customer "service". I ordered a couple of heaters and they both arrived broken and bent and basically severly damaged and unusable. I emailed immediately after unpacking, no response, so I chatted online, took half ...
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Overall Rating:Store Rating: 1.0
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TERRIBLE CUSTOMER SERVICE EVEN FROM THEIR HEAD OFFICE!!!

by , Nov 20, 2012 Rated a Helpful Review
I made an order with Sears.com, mainly because my Shop Your Way Rewards dollars/points were expiring. After I entered my member number and PIN and submitted my order, there was nothing indicating that my points were used. I immediately contacted Sears, ...
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Overall Rating:Store Rating: 1.0
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Liar, Liar, Pants on Fire - don't order anything from this site

by , Oct 6, 2012 Rated a Helpful Review
DON'T BUY FROM SEARS.COM ONLINE.  The customer service people lie.  I placed an order (over $700 appliance) online at Sears.com. The very next day, I discovered my current appliance wasn't really broken - so I immediately called the number on ...
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Overall Rating:Store Rating: 1.0
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Disgusted by their lies and miscommunication. Terrible Customer Support.

by , Aug 5, 2012 Rated a Very Helpful Review
Absolutely disgusted by the lies from Sears.com and the amount of miscommunication between Sears.com and local Sears stores.I ordered a Dishwasher to replace my old one a week ago. I specifically called them to make sure to ask if they'd be able ...
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Overall Rating:Store Rating: 1.0
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TERRIBLE

by , Jul 31, 2012 Rated a Helpful Review
This is the worst web site to order from, they have NO CUSTOMER SERVICE.  The store pushes you to order from their site when they are out of stock. But the minute you order you are now a cutomer of "sears.com" and the store WILL NOT service your ...
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Overall Rating:Store Rating: 2.0
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Don't count on items really being available.

by , Jun 6, 2012 Rated a Very Helpful Review
I've been a long time customer at both Sears and Sears.com, but it's getting worse every time I try to buy something from them. I've reached the point where it is no longer worth it.My latest purchase was for three bras. I had a gift card and an ...
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Showing 1-20 of 601 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 31 Next

Read Surveys Where do surveys come from?
Showing 1-15 of 902 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 61   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Feb 14, 2015
(Not Yet Rated)

Quick and easy order and received just what I was looking for. I am totally...
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Overall Rating:Store Rating: 4.0
 
Feb 11, 2015
(Not Yet Rated)

Process easy to follow and complete plus good quality of item purchased.
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Overall Rating:Store Rating: 4.0
 
Feb 10, 2015
(Not Yet Rated)

Transportation of ordered item was somewhat slow, but I'm not complaining...
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Overall Rating:Store Rating: 5.0
 
Feb 9, 2015
(Not Yet Rated)

excellent
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Overall Rating:Store Rating: 5.0
 
Feb 8, 2015
(Not Yet Rated)

good
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Overall Rating:Store Rating: 3.0
 
Jan 25, 2015
(Not Yet Rated)

I had to make 3 phone calls. I was insulted with one call. Two calls lasted 2...
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Overall Rating:Store Rating: 4.0
 
Jan 22, 2015
(Not Yet Rated)

The purchasing , checkout and delivery were all fine ; it was the product that...
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Overall Rating:Store Rating: 4.0
 
Jan 14, 2015
(Not Yet Rated)

The product was shown in an e-mail which had a link to the Sears website. It...
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Overall Rating:Store Rating: 4.0
 
Jan 11, 2015
(Not Yet Rated)

Na
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Overall Rating:Store Rating: 5.0
 
Jan 7, 2015
(Not Yet Rated)

It was very pleasnt. When they couldn't find my item in less than the...
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Overall Rating:Store Rating: 4.0
 
Jan 5, 2015
(Not Yet Rated)

It was pretty good, had a lot of stuff online, that I do not see in the stores
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Overall Rating:Store Rating: 5.0
 
Jan 4, 2015
(Not Yet Rated)

received correct product on time and it worked as expected
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Overall Rating:Store Rating: 5.0
 
Jan 3, 2015
(Not Yet Rated)

fast and accurate pleasantly happy with result
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Overall Rating:Store Rating: 1.0
 
Jan 2, 2015
(Not Yet Rated)

It took 6 try's to order, charged my CC instead of using my points. said...
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Overall Rating:Store Rating: 5.0
 
Dec 30, 2014
(Not Yet Rated)

The pool table was delivered right on schedule, which was much appreciated as...
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Showing 1-15 of 902 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 61 Next