Sears.com

Sears is a complete DISGRACE. I bought a grill on sale at their store and told them to keep it on hold until I returned with a bigger vehicle the next day. What happens? They sell it! I had to play hide and seek and phone tag with a manager until they ...

I had recently bought a range at Sears.com and the delivery was fine and in the two days promised. Based on that experience I ordered a refridgerator, washer and dryer for a rental property I own. The delivery is a nightmare. I checked on the phone ...

I needed a dishwasher repair. I scheduled repair through Sears' website. The night before the repair, I received a confirmatory phone call ... great so far. The next day comes. The first hour goes by ... no service. The second hour goes by, then the ...

This opinion is about the Sears Department Store and Customer Service. In early January 2005, our Frigidaire front load washer (model #FWT449GFS1) stopped working after six years of use. A service technician said the drum was on its last legs. He ...

Recently I had to order some vacuum cleaner belts for my K enmore Upright and I decided to go to www.sears.com instead of going to the store, which is 15 miles away and in the mall and since I hate shopping at the mall, ...

First, let me explain a few things about Sears (as a retailer). I've purchased many items from the sears.com online store. When one buys something from Sears.com, they buy something from Sears. Sears is thusly responsible for the care of the customers. ...

Unless I am shopping for Craftsman products, my local Sears retail store is usually not even a place I consider to do my shopping. Why? The prices on most items are higher than average, the fashions are dated, and the service is absolutely horrible. ...

In November 2004, I ordered a fake Christmas tree from sears.com. The delivery, which should have been in 4-6 business days, took three weeks to get to me and just barely made it in time for Christmas. This was due to a third-party freight company, Demar ...

I've tried twice to order from sears.com and both times they have messed it up. One time they agreed to pricematch against a competitor, so I placed the order to receive the 110% guarantee. They pricematched alright, Best Buy's price + delivery to ...

We ordered a 30-inch, drop-in electric range from Sears on line. The range was delivered by the local store, and the Sears delivery guy opened the sealed box for inspection and discovered minor damage to the unit - probably a "hit" during the shipping ...

Update 12/08/2004: After I placed a third (and final) order for this TV at sears.com customer care, and received a subsequent order cancelation notice, I've got some insight from the local sears store manager about ordering large items on sears.com. If ...

I ordered a Maytag dishwasher at Sears.com online and picked it up at a local store. No problems. Sears.com said there was a $50 rebate offer on this dishwasher, something verified in the email confirmation I received with the pickup instructions. ...

In doing research on appliances and availability at Sears, I discovered something interesting with them: 1)Most of their high ticket items (read: $$$$) are not covered by the mfg's warranty but rather Sears's own warranty. 2) Sears tend to mark their ...

When I was going through a major kitchen remodel this past June, one of the joys/headaches was selecting a new refrigerator. I knew exactly the type I wanted: stainless steel, bottom freezer, no taller than 5 feet 6 inches. After surfing several web ...

Sears is one of America’s largest and best- known national retailers. Founded by Richard Sears in 1893, this giant is one of the most widely recognized names in the retail market with stores located all over the United States and in other countries ...

We ordered a dishwasher that was "typically available in 5-7 business days" (GE PDW9880JSS). The order was placed over the internet because the local stores have not had the item in stock. Ordering the item on their web site is pretty easy and they give ...

I attempted to order a refrigerator at Sears.com. Customer Service indicated that the refrigerator was available so I went ahead and ordered it. Since I did not receive a confirmation, I contacted them to ensure my order was in process. They then ...

I have made several purchases from Sears.com, ranging from large items like a Barbeque to an item as small as an MP3 player. I have never used their home delivery as the Shipping and Handling charges aren't comperable, but I do use the instore pick up ...

Sears.com is an online store that I infrequently shop at, but is one that is handy when shopping for tools. I adore online shopping (probably obvious without saying), whereas my spouse has warmed up to it, yet still likes the in-store ...

Just so everyone understands. A Flat tube TV is really a standard direct view TV that has Flat glass as opposed to curved glass in front. The Flat glass (Flat Tube) Tv offers less glare & distortion than curved glass and a wider viewing angle due to it's ...