Sears.com

I called sears to order a part for my lawn mower, and the rep that I spoke with, did not have a clue as to HOW to repair or replace the part. so they ordered the part. A week later and I don't have the part I was lead to believe would ship and arrive

Absolutely the worst on-line shopping experience you can have.  Ordered attachments for a garden tractor to be delivered at my local store.  Two weeks later I still cannot find out when it will be delivered.  The customer service people

Terrible experience, 5 phone calls later, they still have not noted my desire to cancel my TV installation, they still have not delivered my TV, and after 10 days they still have my $1,700..I know two people who work at Sears who have been "encouraged"

I ordered a gas grill to be delivered and was told that it would come assembled. It did not. I called and was transferred from place to place. One service rep agreed that the mistake was at their end, but they wouldn't do anything about it. I paid

Never buy from Sears again.  Walmart gives better service.  I purchased a dehumidifier from Sears. The store didn't have it, so I needed to have it delivered.  Today when it arrived, I plugged it in, but was unable to get the "bucket full"

My experience with Sears.com has been completely horrible.  I ordered something that they said was in stock and will arrive within 2 weeks. Its been over 4 weeks and I just talked with a sears.com representive. All they could tell me is that they

Sears has failed to live up to there customer satisfaction, I purchased all new appliances from Sears, I used my oven on one occasion, after that time the shelves in the oven keep falling off its track, this could be a very catastrophic situation,

I'm serious.  This is the most disfunctional combination of customer service and e-commerce I have encountered since companies started implementing online solutions circa 2000.   We ordered a dishwasher.  It was dented.  The installer

Purchased a die hard gold atv battery today. The battebottle sold dry with a separate bottle of acid, special funnel for adding the fluid and a battery cap strip. The funnel and battery cap strip were made fo a larger battery and would no fit this

Excellent selection, excellent customer service, excellent product! I have bought make items from sears.com. And have been alway happy with service.

What a nightmare!  Ordered 3 parts for a one-year-old Craftsman shop vac.  Two parts came.  No explanation for the missing third part.  I have to call to find out that it is not in stock (the web site continues to say it is in stock).

I placed an order with Sears, and after contacting the seller twice, and emailing Sears customer service once, I got no response.  I finally broke down and called customer service, and got a chance to speak with someone that does not speak English

Horrid.  I placed an order Nov 28, 2011.  Part of it came postage due (I had qualified for free shipping).  3 pair of socks (there was supposed to be 6 pair), a small pair of pliers and some orbital sanding pads came in a HUGE box with

I ordered a Wii through Sears.com for a holiday gift. The deadline for the delivery came and went, so I called Sears to check. I was informed by the representative that my order had been cancelled by the third party company. The representative told me

Never, I mean never order an appliance here.  After paying almost $2,000 for a stove they lost the order, could never tell me when it would be delivered and wasted hours and hours sending me in circles on the phone without ever giving me an

Worst service I ever encountered. I was charged wrong amount,  wrong items appeared on the order. Cancelling the order was a

Absolutely worse experience ever with online retailers.  I went to SEARS.COM to order a LCD mounting bracket.  After being several days late on order I started calling and e-mailing them.  Only then did I receive a message saying my order

I placed an order 3 weeks ago for a birthday gift (believing I was planning ahead and giving the store plenty of time), received a confirmation email and number, confirmation of my payment and was told to expect the item within 4-8 business days. 

MY SHOPPING EXPERIENCE AT SEARS WAS A NIGHTMARE!!!! I WAS TOLD THAT THE WOULDNT BE ANY EXTRA COST ON VAT AND DUTY AND GUESS WHAT?? AFTER PAYING ONLINE MY DUTY VAT SHIPPING AND HANDLING,I HAD NO CHOICE BUT PAY EXTRA MONEY TO THE COURIER IF I WONTED MY

July 1st - wait 4 hours for Service/Maintenace call - girl with flashlight comes says I need door seal/gasket.   Will get a call to schedule service in 5 minutes.No call back/ tried to call - disconnectedAugust 1st call to find out what happened.