Sears.com

The service was terrible service and totally disappointing. After spending an hour online trying to order appliances, and speaking to a customer service rep (that was no help at all) I got frustrated and selected the customer help service.  They

I have been trying to order a Sears garbage disposal online for an hour, and just gave up.  Prior to that, I walked out of the Sears store because none of the sales persons could answer any of my questions about their different models.The

Sears delivery services delivered my appliances on time and installed them within 30 minutes. A great experience and the appliances are working

We ordered an item online - paid for it and received the email that it is ready for pick up.  Went to the store and they didn't have the item in stock.  We were told we would have to contact sears.com to receive our credit.  Called for the

Our water softener devloped a crack in it. My wife scheduled a service call and was told that the $65 diagnostic fee can be applied to the Service OR replacement unit. I confirmed with the technician before he entered the house that there were no

Wanted to purchase a part for a very expensive three year old washing machine. The part was in stock, but about $40 more expensive than most other parts

I purchased a 42" LCD TV from Sears in March of 08. In Sept the picture contrast became very dull and there has been this buzzing sound coming from the back of the TV. I purchased an extended warranty at the same time ($250.00). To date I have had 5

I am SO desapointed !!! My boyfriend and I bought an Espresso/ capuccino machine on sept 3rd on sears.ca. We had the confirmation, the money was taken on our credit card, we even had a delivery date !!! 2 days later... they cancel it because, they say

Bought a $750+ outdoor patio set from Sears in the Tampa Citrus Mall and within 6 months the thing started rotting out and dropping rust shavings all over which stained my newly resurfaced patio (probably painted with toxic waste from China). When I

On 8/30 I ordered a dryer on Sears.com. The delivery date was 9/11, but you could select "Next Day Delivery" and it said the earliest delivery date would then be 9/3. I selected this option and when the order was completed the date was 9/11. I called

I had decided to order and ship almost $700 of tools to my son on his second tour in Iraq.; A very kind store employee gave me info about Sears online and to pursue shipping information to an APO address. On their website they list APO shipping as

Ordered four appliances. Had to replace order twice. Delivery was scheduled on three separate dates. They would not install them on the same days, so had to schedule two separate installation dates. Dishwasher arrived damaged, so had to schedule a

I attempted to purchase a Kenmore French door refrigerator from Sears. After three orders for the same item and three failed delivery dates, I cancelled my order and went elsewhere. Other friends have had the same experience with Sears. They can sell

I ordered an upright freezer online from Sears. I set up the delivery date at the time. Around 10am on the delivery day I got a call saying they had to reschedule for another day a week or so later. THIS SAME THING HAPPENED TWO MORE TIMES before I

I ordered a tool from sears.com (pickup at a local store) today. Two hours later I got an email saying that my order was cancelled because item was not available. I went back to sear.com and found that the item is still available from that local store.

TERRIBLE, I ordered a gazebo twice online, never said it was out of stock. Second time it was on sale, and again out of stock. Both times they just cancelled my order. In the store, just as bad. The manager would not sell me the floor model, it was the

In a word: UNACCEPTABLE. The Sears.com web site gives an unsuspecting user the illusion that they can shop, select and pay for an item on-line, then go to the store to pick it up. This isn't the case. Don't be surprised that the item the web site said

I ordered parts for my lawn mower on line. delivered wrong item. customer service was not helpful. took too long to receive my item. I am not satisfied at all. Sears is terrible when it comes to service. They ship the wrong Item to me. then they

If I were the CEO of Sears I would be embarrassed. With a brand name as tried and true as Sears is, you would think they would have the whole customer service thing down. Not. My Sears On-Line experience was not good. In trying to exchange a lawn

Unethical is the best way to describe Sears. We ordered a dishwasher by phone and arranged a delivery date. We also had to make sure that someone was home when the machine was delivered- which of course involves not going into the office. On the day that