Sears.com

I love this place for buying a TV.  My local store employees are far more knowledgable than Best Buy and didn't try to push the highest priced TV on me before asking me what I was looking for.The service plan is far superior to Best Buy ...

Sears.com is a scam as far as I'm concerned. I ordered a plasma TV online. After 4 days, I received an e-mail saying that the TV I ordered was not available. How could that be, I thought? It's right here online. I tried ordering it again. Same thing. The ...

As a long time shopper and loyal customer of Kenmore appliances, I am shocked to say that I shredded my Sears card today and have decided to take my money elsewhere. All I wanted to do was buy a washer and dryer. Over two weeks later, my order still ...

I bought a video camera from Sears over the past holiday season. I waited fairly patiently for the information to post on UPS. Five days later it said "waiting for update". UPS said they indicated they WOULD ship but hadn't actually sent it ...

Horrible is the best way to describe sears.com. Bought a boys bike in december for christmas. They shipped girls bike, called and confirmed wrong bike was shipped. They told us we were required to pay for correct bike (boys bike) and they would not ...

I am by no means a Sears shopper, and frankly, I take pride in not being their target demographic.  I wasn’t even aware there was a Sears in Seattle until very recently, actually, when my vacuum cleaner died so completely that it now works in ...

I only wish it were possible for everyone in the United States to read this...We have been without heat since December 23, 2008 (except for about two hours!!!!)...Your Tech (and I hate to use that word) has been out at least 3 times and installed a new ...

We had planned to purchase some sale items at the day after Thanksgiving Sale, two Magellan GPS devices. From previous experience, we knew even being there when the store opened at 5 a.m. they would possible be sold out before we could get to them, ...

Order was charged to my card, but never received the item 1 1/2 months later, even if their system says it was shipped over a month ago. I never heard from them to inform me that they were having problems with my order, even when I called a few times to ...

This is not by any means 'brief' but, it clearly shows how incompetent both Sears online, and Sears in-store service is. I will never shop at a Sears again. The following is my email complaint that details my experience and their responses to my ...

Sears.com is very nice - I found it easy to browse and purchase, with great prices and selection.The ordering process was mediocre.  For this very heavy item, I was told that shipping would take 15 business days - which was fine with ...

I have never seen such poor service in my life.  I ordered two fairly expensive power tools from them.  I never got the tools and it took months and many, many phone calls to get a refund.  I was constantly bounced around when trying to ...

I bought a refrigerator off of Sears.com and am very disappointed with the service I received.  I chose Sears.com over Home Depot because the Sears had the fridge in stock, while Home Depot said they were out of stock.  Home Depot was about ...

I, like some others I've seen here, had problems with accurate delivery times. The website says that if an item is ordered on Saturday, it should arrive on Monday or Tuesday. It took over a week for my item to get to me. I also had consistent trouble ...

I ordered a stove from sears.com on a Friday, primarily because of a little onscreen tool that told me it was available for delivery the next day (I entered my zip code). Well, it is a week later and I have had the following experience: 1. ...

I ordered a freezer online Oct 4th as a gift for my parentsIt said the item was in stock and would be delivered to their homeon the 10th. They now tell me delivery date is Oct 31st and the item is not in stock. I went back to the internet and ...

I haven't used the website because I'll never shop at Sears again. As of this moment they still have almost $3000 of mine. I have never been treated so horribly or seen a company as big as them with so many flaws and rude people. I bought a ...

This is my 100th review so I guess its a milestone of sorts.I used Sears.com for the first time on September 16th. I purchased a clamp-on ammeter and an instant read digital thermometer,using "site to store" delivery. Ordering from the site ...

On May 17, 2008 I ordered many items including a bed foundation for a friend who relocated to Austin, TX. Everything was delivered via UPS except the foundation, because it is a bulky item. The delivery was scheduled for May 27th, a delivery ...

I have had nothing but trouble with an order that I placed online at Sears.com. I was looking for Wii Fit and the web site said they were available at a store relatively close to where I work. The site allowed me to place the order online, to be ...