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Sears.com

Sears.com

Overall store rating:  Store Rating: 3.0
Reviewed by 1347 customers

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Showing 41-60 of 601 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 31   Previous   Next
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Overall Rating:Store Rating: 1.0
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Terrible!! Do not buy from them!!!

by , Jul 18, 2011
(Not Yet Rated)
I recently purchased a water slide/pool for my son's fifth birthday. It was from kmart.com but the parent company is sears. Never have I experienced such horrible customer service! I received the wrong item in the mail. When I called to try to correct ...
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Horrendous customer service

by , Jun 24, 2011 Rated a Very Helpful Review
I placed an order at the start of June for three items. A few days later, I got one item. After an additional week went by, I checked the status of the order to find that it had been signed for by someone other than myself. While this is typical these ...
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HORRIBLE. HOPE THEY GO OUT OF BUSINESS

by , Jun 24, 2011 Rated a Very Helpful Review
Sears.com shopping service is one of the WORST shopping experience. DO NOT BUY (see below for reasons)1) sears.com is not SEARS. The website is a separate entity from your local store and therefore the website inventory and store inventory are ...
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Overall Rating:Store Rating: 1.0
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Sears.com is Terrible

by , Jun 11, 2011 Rated a Very Helpful Review
I recently purchased multiple Kenmore appliances including a washing machine, dryer, refrigerator, and dishwasher on Sears.com. I had a very disappointing experience and would like to make these issues known to Sears and to the public. I am in my ...
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Overall Rating:Store Rating: 1.0
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No Delivery after 1 Month Wait

by , Apr 21, 2011 Rated a Very Helpful Review
My husband and I ordered a garden tractor at Sears' website in response to an email ad for garden tractors. We submitted the order, received our confirmation, then the next day received a phone call with the delivery date - one month after the date of ...
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Sears online will rob you, scam, lie then give you Bad Customer Service

by , Apr 16, 2011 Rated a Very Helpful Review
Ok so I should have done my homework before I ordered a product from Sears/Kmart online.   I order 2 twin mattress and 1 queen mattress with box spring.  There was a promotion that said free delivery but I notice on my credit card ...
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Overall Rating:Store Rating: 1.0
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The worst internet shopping experience ever

by , Apr 1, 2011 Rated a Helpful Review
Items ordered not as shown on website. An inferior product was sent instead. When I tried to return it they re-ordered the "right one" which was exactly the same as the first wrong item. I am now waiting for a $110.35 credit because they have launched an ...
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Sears.com has terrible customer service and damaged goods

by , Mar 30, 2011 Rated a Helpful Review
I am taking the time to express my displeasure with the customer service I have received from Sears.com.  I ordered a dresser from Sears.com,  because I was not able to place a telephone order for the dresser directly with store.  The ...
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Overall Rating:Store Rating: 5.0
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Very satisfied with Sears.com

by , Mar 7, 2011 Rated a Helpful Review
I placed an order for a pair of black dress shoes with Sears.com on Wednesday March 2nd 2010. I found the entire process of shopping, placing my order and putting in all of my valid information very easy and conveinent. I also ...
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Overall Rating:Store Rating: 1.0
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Very poor customer service!

by , Feb 25, 2011 Rated a Helpful Review
I ordered a dishwasher from Sears.com and arranged for my husband to be here since the recorded phone call the day before said someone 18 or older had to be here (otherwise we would have just asked that it be placed on the porch). My husband is self ...
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Overall Rating:Store Rating: 1.0
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The Worst Online Store Available (Rather Eat Roach Vomit and Drink Maggot Pee)

by , Jan 17, 2011
(Not Yet Rated)
!!! Buyer Beware !!! I have had several terrible experiences with Sears.com orders and wouldn't have ordered another thing but some dumb family member got my wife and I a gift card. We ordered a Laundry Hamper on Jan 3rd, website said in stock... but ...
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Overall Rating:Store Rating: 2.0
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Sears.com did not live up to their reputation

by , Jan 14, 2011 Rated a Very Helpful Review
I have shopped at the Sears.com twice. That is pretty much all it took for me to see that it was not the place for me. Although I love the actual Sears store, this did not turn out to be what I wanted it to be in an on line store.~What Sears.com ...
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Overall Rating:Store Rating: 1.0
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horrible experience with Sears online washer purchase

by , Jan 4, 2011 Rated a Helpful Review
I made a Sears online purchase  on DEC 9, 2010, It is a Kenmore washer. This washer has some problem with the automatic water level sensor. The water does not cover a normal load of clothing which consisted of only 4 towels and 4 small wash cloth ...
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Overall Rating:Store Rating: 1.0
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Sears no longer services anything- Outsourced to monkeys

by , Dec 23, 2010 Rated a Helpful Review
Sears no longer exists.  I have just spent a week, six phone calls and hours on the web and conclude Sears is just like Amazon.com.  It does not actually do or sell anything, they are just a Web site and connects you to sub, sub-sub, and lowest ...
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Will never shop at Sears ever again!

by , Dec 21, 2010 Rated a Helpful Review
I purchased a comforter set and subscribed to ShipVantage free trial in November around the 14th.  I cancelled the trial 5 days later, but 30 days later was charged anyways.  I have been on the phone 12+ hours trying to get this resolved for ...
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Counting to ten. . . . .

by , Dec 19, 2010 Rated a Very Helpful Review
Three days ago I went online to order some last minute gifts from Sears web site. I clicked on the option to "send to multiple addresses".  After repeated attempts I could not get one of the items to show up.  I had a total of six items, four ...
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Absolutely terrible customer service

by , Dec 15, 2010
(Not Yet Rated)
I ordered a tool from Sears online and all was well and good till I received the email confirmation and the address was incorrect (the house number did not exist).  I didn't think this would be a problem, so gave the customer service number a call ...
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Crappy Customer service and horrible refund service

by , Dec 11, 2010 Rated a Very Helpful Review
If you are thinking of ordering from Sears.com please think again and go with a company that really knows how to handle order mistakes and returns such as Amazon.com or Overstock.com but DO Not and I repeat this DO NOT order from Sears.Com because if ...
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Dont buy sears on line youll never get the package

by , Dec 10, 2010 Rated a Helpful Review
Horrible horrible horrible is all i have to say. Ordered an item on black Friday 2010 was guarenteed a delivery date between 12/2-12/6.  still no package and 4 customer service reps later same old BS. The first 2 told me my package was on its way. ...
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beyond bad!

by , Dec 7, 2010 Rated a Helpful Review
I ordered an eliptical off of sears.com first week of november. It arrived 11-8 at which time i was having surgery. so two weeks later, after i had healed, i put it together and used it for about 17 minutes when it made a very loud sound(cracked) and ...
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Showing 41-60 of 601 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 31 Previous   Next

Read Surveys Where do surveys come from?
Showing 31-45 of 841 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 57   Previous   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Feb 28, 2014
(Not Yet Rated)

Good
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Overall Rating:Store Rating: 5.0
 
Feb 28, 2014
(Not Yet Rated)

great product
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Overall Rating:Store Rating: 5.0
 
Feb 19, 2014
(Show)

I RECEIVED FIVE ITEMS QUICKLY AND EFFICIENTLY. I AM VERY PLEASED WITH THE...
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Overall Rating:Store Rating: 5.0
 
Feb 19, 2014
(Show)

it was fine
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Overall Rating:Store Rating: 5.0
 
Feb 17, 2014
(Show)

Not much to say. I found the product. I ordered it and paid extra for quicker...
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Overall Rating:Store Rating: 4.0
 
Feb 12, 2014
(Show)

In store pickup, stood around a long time waiting on service. In auto shop, not...
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Overall Rating:Store Rating: 3.0
 
Feb 11, 2014
(Show)

haven't received merchandise yet it is to be shipped to the store i...
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Overall Rating:Store Rating: 5.0
 
Feb 9, 2014
(Show)

Unbelievable service! Was told that the delivery was to take place in 7 days. I...
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Overall Rating:Store Rating: 5.0
 
Feb 7, 2014
(Show)

Always happy shopping with Sears
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Overall Rating:Store Rating: 2.0
 
Feb 6, 2014
(Show)

Installer was very personable but in the end did not know how to get dishwasher...
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Overall Rating:Store Rating: 4.0
 
Jan 25, 2014
(Show)

Due to issues resulting from the website not being clear about certain things,...
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Overall Rating:Store Rating: 1.0
 
Jan 16, 2014
(Show)

I order two sets of wrenches. Received an email the order was ready to be...
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Overall Rating:Store Rating: 5.0
 
Jan 13, 2014
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VERY GOOD
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Overall Rating:Store Rating: 5.0
 
Jan 8, 2014
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Excellent service.
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Overall Rating:Store Rating: 4.0
 
Jan 8, 2014
(Show)

2 items were in stock and I was able to pick them up immediately. Still...
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Showing 31-45 of 841 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 57 Previous   Next