HomeWeb Sites & Internet ServicesOnline Stores & Services
Sears.com

Sears.com

Overall store rating:  Store Rating: 3.0
Reviewed by 1347 customers

  View Information
  Read Reviews and Surveys


Read Reviews  
Showing 81-100 of 601 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 31   Previous   Next
Date Rating
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Terrible, holding money hostage, rude

by , Nov 23, 2009 Rated a Helpful Review
I purchased a grill for in store pickup using PayPal. The first store contacts us to say they only have a display model, so I have to call Sears to transfer the order to another store. Rather than transferring the item to the second store, Sears requires ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Don't bother calling Sears.com customer service.

by , Nov 14, 2009 Rated a Very Helpful Review
Might be one of the worst customer service experiences ever.  I tried to place an order online (a gift for someone else) and forgot to uncheck the box indicating that my billing and shipping address were the same. (Yes, that was my fault, but most ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Disappointed and Dissatisfied

by , Oct 22, 2009 Rated a Helpful Review
My expericence at Sears online is dissapointing.  I feel Sears has really gone downhill since merging with kmart.  I purchased a dishwasher and cooktop.  I was also going to purchase a dryer.  The dishwasher didn't fit right and I ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Totally frustrating buying experience - updated

by , Sep 29, 2009 Rated a Helpful Review
I am trying to buy a dishwasher from Sears, so far without luck.  Researched the brand and model I wanted, and found it at Sears.  The website said it was available for almost immediate delivery.  Went into my local store on 9/08/09 (I ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Will not shop there again, too bad.

by , Sep 17, 2009 Rated a Helpful Review
After under 5 years our Kenmore Elite HE3 front loading washing machine was not working.  I looked on the internet for an appropriate place to order a service call and found one from sears.com.  I was unable to access this for some reason and ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

deceptive

by , Jul 21, 2009 Rated a Helpful Review
Very bad experience from sears.com.. ordered coleman tent, made sure I picked one "in stock ready for delivery" confirmed my delivery dates for shipping before I placed the order.. 2 days later called to see why items not shipped yet was told it could ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Fraudulent? Again, sears sells items it does not have.

by , May 15, 2009 Rated a Helpful Review
Sears sells items it does not have (?). Past summer ...  It took a week for me to figure out sears does not have the item which should already be shipped. Sears did not call me or has sent me a note. Best of all ... I received an email from ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Completely unorganized customer service, inadequate automated ordering system

by , May 11, 2009 Rated a Helpful Review
1) After attempting to purchase a TV from Sears.com, I was denied.  Sears.com stated the TV I wanted to purchase was available, so I ordered one.  Then I received a confirmation email with my order # and expected delivery date.  Two days ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

The Sears Web-site was not only extremely helpful but easy to use.

by , Apr 13, 2009 Rated a Very Helpful Review
I haven't been that big of a user of Sears or the Sears web-site, but when we started looking for a new refrigerator, it turned out to be a great place to shop in town.  Looking through the choices, we ended up figuring out a couple of options that ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Super Service and Great Value on TV

by , Mar 16, 2009 Rated a Very Helpful Review
I love this place for buying a TV.  My local store employees are far more knowledgable than Best Buy and didn't try to push the highest priced TV on me before asking me what I was looking for.The service plan is far superior to Best Buy ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Sears and Sears.com suck!

by , Feb 20, 2009 Rated a Helpful Review
Sears.com is a scam as far as I'm concerned. I ordered a plasma TV online. After 4 days, I received an e-mail saying that the TV I ordered was not available. How could that be, I thought? It's right here online. I tried ordering it again. Same thing. The ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Worst Customer Service EVER --after 20 years, I'm taking my money elsewhere!

by , Feb 7, 2009
(Not Yet Rated)
As a long time shopper and loyal customer of Kenmore appliances, I am shocked to say that I shredded my Sears card today and have decided to take my money elsewhere. All I wanted to do was buy a washer and dryer. Over two weeks later, my order still ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

I'd say avoid them

by , Jan 31, 2009 Rated a Helpful Review
I bought a video camera from Sears over the past holiday season. I waited fairly patiently for the information to post on UPS. Five days later it said "waiting for update". UPS said they indicated they WOULD ship but hadn't actually sent it ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Absolutely unimaginably horrible experience

by , Jan 28, 2009 Rated a Helpful Review
Horrible is the best way to describe sears.com. Bought a boys bike in december for christmas. They shipped girls bike, called and confirmed wrong bike was shipped. They told us we were required to pay for correct bike (boys bike) and they would not ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

My New Vacuum Sucks - Sears.com Doesn't

by , Jan 23, 2009 Rated a Very Helpful Review
I am by no means a Sears shopper, and frankly, I take pride in not being their target demographic.  I wasn’t even aware there was a Sears in Seattle until very recently, actually, when my vacuum cleaner died so completely that it now works in ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Lousy, it sucks....

by , Jan 15, 2009 Rated a Helpful Review
I only wish it were possible for everyone in the United States to read this...We have been without heat since December 23, 2008 (except for about two hours!!!!)...Your Tech (and I hate to use that word) has been out at least 3 times and installed a new ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

i found very poor policies, communication, and customer service.

by , Jan 6, 2009 Rated a Very Helpful Review
We had planned to purchase some sale items at the day after Thanksgiving Sale, two Magellan GPS devices. From previous experience, we knew even being there when the store opened at 5 a.m. they would possible be sold out before we could get to them, ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Fraudulent

by , Jan 6, 2009
(Not Yet Rated)
Order was charged to my card, but never received the item 1 1/2 months later, even if their system says it was shipped over a month ago. I never heard from them to inform me that they were having problems with my order, even when I called a few times to ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Terrible customer service and product knowledge.

by , Jan 2, 2009 Rated a Very Helpful Review
This is not by any means 'brief' but, it clearly shows how incompetent both Sears online, and Sears in-store service is. I will never shop at a Sears again. The following is my email complaint that details my experience and their responses to my ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Terrible experience like everyone else....

by , Dec 10, 2008 Rated a Very Helpful Review
Sears.com is very nice - I found it easy to browse and purchase, with great prices and selection.The ordering process was mediocre.  For this very heavy item, I was told that shipping would take 15 business days - which was fine with ...
Read the full review
Showing 81-100 of 601 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 31 Previous   Next

Read Surveys Where do surveys come from?
Showing 61-75 of 854 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 57   Previous   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Dec 26, 2013
(Show)

Easy and hassle free. No problems.
Read more
Overall Rating:Store Rating: 5.0
 
Dec 25, 2013
(Show)

Great price fast and efficient service
Read more
Overall Rating:Store Rating: 4.0
 
Dec 23, 2013
(Show)

Product was received at store but since the shipper did not have paper work in...
Read more
Overall Rating:Store Rating: 2.0
 
Dec 19, 2013
(Show)

I paid over 700 dollars for a mattress and frame, thought I was getting a...
Read more
Overall Rating:Store Rating: 5.0
 
Dec 17, 2013
(Show)

good price, fast shipping, good quality
Read more
Overall Rating:Store Rating: 1.0
 
Dec 16, 2013
(Show)

Took item back due to poor performance and was charged a restocking fee of...
Read more
Overall Rating:Store Rating: 4.0
 
Dec 10, 2013
(Show)

very easy. went great
Read more
Overall Rating:Store Rating: 5.0
 
Dec 10, 2013
(Show)

Excellent. Product arrived in great shape.
Read more
Overall Rating:Store Rating: 5.0
 
Nov 14, 2013
(Show)

this order was easy to make and sent in a timely manner. I wish all web sites...
Read more
Overall Rating:Store Rating: 4.0
 
Nov 4, 2013
(Show)

good
Read more
Overall Rating:Store Rating: 5.0
 
Oct 31, 2013
(Show)

I was very pleased with my shopping experience. The merchandise arrived sooner...
Read more
Overall Rating:Store Rating: 3.0
 
Oct 27, 2013
(Show)

Hi! My only complaint is it didn't specify the size wood it would cut or...
Read more
Overall Rating:Store Rating: 5.0
 
Oct 23, 2013
(Show)

Great!!
Read more
Overall Rating:Store Rating: 4.0
 
Oct 21, 2013
(Show)

Today is Monday 10/22 and I have not received the shipment. So I can't...
Read more
Overall Rating:Store Rating: 5.0
 
Oct 20, 2013
(Show)

Easy and fast
Read more
Showing 61-75 of 854 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 57 Previous   Next