Sears.com

I ordered a shop vac from sears on 7/4/08 via the web site. They charged my credit card right away. The web site still shows the order is in process and will ship in 7-9 days I contacted sears on 7/30 - they tell me they decided not to sell ...

Bought a set of weights on April 24 to be delivered to my local store On May 1. On May 15 I still had no item and was finally told it was on back order until June 29. (Why did it take so long to determine this?) The weights were a gift, so I was ...

I have been a customer of Sears for the past 11 years and this was my first time using Sears.com. I had a wonderful experience shopping on-line with Sears however, it turned out to be the worse experience ever trying to return merchandise to the local ...

Their Customer Service is rude and inexperienced. Sears representatives lie and this even includes managers and executives. It was so bad I filed a complaint with the BBB. While I was trying to get this resolved Don Eichhorn Regulatory Complaint ...

Sears.com was a good shopping experience for me. I ordered from them only once so far but would order from them again if I needed some thing on there. I had no trouble and the site was easy to search on. As a rule I look for site to shop at that are ...

First off, I want to make it crystal clear that I am a loyal Sears customer at their brick and mortar stores. It is a fantastic place to shop! I wish I could say the same for their online store. This is the pits! Two short raspberries for Sears.com: ...

Hi everyone, I know we all know your local sears is a great place to buy your electronics and home appliances. But, by all means do not buy from their online store. Especially if its a gift for a special occasion it takes a long time for them to process ...

Beware of buying anything from Sears online. You might or might not get it, or they might try the bait and switch- that's what happened to me. On September 15th, 2007 (or thereabouts, according to Sears), I ordered an item from them after seeing ...

I ordered a piece of lawn equipment online, for pickup in store. On the delivery date - the store does not know where the item is. The online customer service first claims the store has it - then claims they really don't know where it is. On calling them ...

I have purchased a Kenmore Elite Trio refrigerator on March 30. The promised delivery was April 10, it was a long time to be without a refrigerator, but my confidence in Sear was high, and did not felt necessary to go to other local merchants. The ...

I ordered a tool box (free shipping when you order online). The item was charged to my credit card immediately. The next e-mail I received was the item was shipped on 3/5. I thought great I should have it in a few days because it is coming via UPS ...

Worst on-line ordering experience, EVER. I've ordered thousands of dollars of products on-line from other e-tailers, but have never experienced the level of ineptitude displayed by Sears. Read some of the other negative reviews where Sears plays both ...

My sisters and I ordered from sears.com for the first time about a year ago after I had found out about a clearance sale that they were having. Then, recently we ordered from them again when they had another clearance sale. The good: ...

> I ordered a seated inversion training system online on 1/19/08. No mention was made that it was out of stock. It is 2/26/08.I sent this email to Sears:" I have called twice and was told both times that it was coming from the original shipper, not ...

DON'T SHOP AT SEARS.COM!!!! My wife placed an order July 16th, 2007. After the item (table and chair set) arrived damaged (vendors fault not Sears), we elected to return the item for a refund. At the beginning of October we started calling ...

First of all, the positive postings about Sears are so obviously made up, probably by Sears employees. Maybe if they spent a little less time posting fake comments and a little more time on customer service.... I ordered a garbage disposal online. ...

I ordered a ping pong table on 1/27 from Sears.com for my son's Feb 4th birthday. I was told it should be in the store 1/30... of course, 1/30 came and went. I called the store repeatedly on 2/1... o answer, no answer, no answer, had to call the ...

So a friend recommended sears for a new washer and drier. So I went sears.com ready to purchase and saw they had better deals if i used a sears credit card. I thought well as long as there is no annual fees i am cool because i pay these things off. ...

I will NEVER shop at Sears or Kmart again! I ordered a game in December that after 10 days and 4 days before Christmas, Sears.com cxld my order and did not inform me. This was after being assured the "vendor" problem was fixed and my product was being ...

I have been a Sears customer for over thirty years with a Sears credit card for twenty five but no longer. I ordered from Sears.com on black Friday and have regretted it since. After ordering over fifteen hundred dollars or merchandise, mostly for ...