Sears.com

Wow. I really wished I could have spared myself all the wasted time I spent this weekend by reading Sears.com's reviews ahead of time. We ordered a treadmill from them for in store pick up and they DID have the treadmill in stock. Chose online ordering ...

The reviews for sears.com are far and few between. So after my recent experience with them, I thought it was necessary to renew and refresh the majority of past reviews about this site. I could write for the next 30 minutes about how horrible, ...

Placed an order for a digital camera from Sears.com on November 28 as I needed it by Dec. 14. Item was in stock and I was told it should be received by Dec.3. My credit card was charged immediately. When the camera was not received by Dec.6, I called ...

Absolutely the worst online shopping experience ever. Placing the Order: I placed an order for a power washer on Monday, December 16, 2007. That day, there were all kinds of advertisements on Sears.com about free, 2-day delivery. Terrific! I ...

I was pleased with the service I received when looking for a new washing machine. I ended up buying my washer from Sears at a good price. The order was accurate and customer service was fairly good. I did not wait too long on the phone when I called ...

Here is the bulk of a letter I just sent to Customer Relations: To Whom It May Concern: I am writing to express my extreme disgust with your customer service department and the mistreatment of me and the mishandling of my order. On November 19, ...

On Nov. 24, I ordered a dishwasher through Sears.com, thinking I'd avoid the hassle of going to the store at our local mall on a holiday weekend. The on-line shopping went OK as far as speed of transaction, but the delivery and installation set up was a ...

I am very dissatisfied with my recent order from Sears.com. I ordered 2 electrical drills on sale. Then 3 days after purchase received email that they are not available to be picked up in the store I had chosen. I called, they changed it to be picked up ...

I placed an order at Sears.com on November 8, 2007 and Sears charged my charge card on November 8, 2007 for the whole amount. I received partial order on November 13, 2007. I called on November 13, 2007 and they said they are going to ship from ...

BEWARE!!! STAY AWAY FROM SEARS!!! I wanted to buy a microwave oven for my parents. My mother picked one out on Sears.com and since they have a shop online and pick up in the store option I figured I would purchase the microwave online on "cyber Monday" ...

Their customer service was always polite and friendly with me, unfortunately the only thing they seemed to be able to say was, "I am sorry sir but I can't help with that". Heres the letter/email I sent them summarizing my trials and tribulations with ...

I ordered a compact refrigerator on Cyber Monday at 3:30 pm with in-store pickup. I chose the in-store pickup because the store showed the item available with the 10% Cyber Monday discount. The website stated that I would receive a confirmation e-mail ...

I am still in disbelief at what Sears did to us! Customers mean NOTHING to them anymore, and we will never shop there again. Also, we closed our Sears Mastercard account. On October 1, 2007, went online to Sears.com and purchased a water softener to be ...

I guess I dodged a bullet today. Now that I read some sears.com reviews, I'm glad all I lost was some time. After seeing two items on early bird special today for black friday, I tried to buy a small trampoline and an electric shaver on sears.com this ...

The best on-line store ever!!! I ordered a winter "Snow Suit with Bib Overall Snow Pants" for my baby. Sears had it on-sale for half price and they were offering free shipping - so it was the best offer I have found on-line and in stores. The order ...

I like Sears, the first time I ever bought appliances I bought Kenmore from Sears, and all these years I've stick to them, and to be honest, I love them! BUT if you want to get Kenmore appliances, go to Sears Store, don't ever buy them from Sears.com! ...

When I saw the "Midnight Madness" offer on Sears.com for 15% off all appliances and "guaranteed" next day delivery, I thought it was too good to be true. It was. Dealing with Sears.com was one of the most frustrating experiences I have ever had ...

I am absolutely astounded at how horrible sears handles their online storefront. The details of my personal experience isn't all that interesting to anyone else, but the fact of the matter is that I have been fighting with sears.com for almost two ...

I placed an order on 10/03/07 and received the order 10/11/07. They shipped 5 shirts in a large box. Everything was just thrown in there and NO invoice was included. Also missing were 3 shirts. I called customer service and after talking to them ...

I have never had a worse experience shopping! I ordered a changing table on 9/18/07. After sending payment immediately I decided to look for a dresser. I found the identical picture of the changing table being used for a dresser on the website. After ...