Sharper Image Online Store

Preamble
I remember the first time that I walked into a Sharper Image store in my local mall. What is this stuff? It all looked like high tech, overly expensive, metal stuff with no real purpose in life. That was about ten...

I LOVE a great deal! I also LOVE shopping and gadgets so the Sharper Image Online Store is one of my favorite stores. BUT, they have both high prices and high shipping cost so when I do find a good deal, I jump on it! I am glad to say that IF ...

Ok, so I thought I would try my hand at an online store review, something I have never done before. My latest thing I have been milling over buying is another air purifier. I tried to get by with a cheap-o excuse for one, and now it seems like I am ...

Pros: interesting gizmos and gadgets, check out their auctions
Cons: I don't think they have a customer service department; high shipping costs

I suffer from allergies. I watch tv. I saw the ionic breeze informercial. I about passed out when I saw the price. I went www.sharperimage.com. I found their auction site. I bought an ionic breeze for a much reduced price. I emailed customer...

I've shopped with them twice and was satisfied with the results both times.

AUCTION EXPERIENCE:

My first experience with the online version of Sharper Image was through their eBay auctions (linked from their homepage or you...

Every year the Insider gives what he likes to call his "signature gift" to members of his family. It's a tongue in cheek affair, for the most part, but it does highlight something that epinioneers might find useful -- the Insider's use of the Internet ...

My local Sharper Image brick and mortar store has been fine, this review pertains only to the online store. I have used the Sharper Image online store infrequently since last year. Usually I don't review an online store unless I have done a lot of ...

Pros: Nice site. Fairly good navigation. Good product descriptions
Cons: Can be slow. Account status not always current.

I recently had a chance to experience both the Sharper Image Online Store and Online Auction. Both were fairly pleasant experiences, but could have been better.

I was in the market for one of those Ionic Breeze machines and went to the online...

I have purchased products from the Sharper Image mall stores, and while their prices are high, the "cool-factor" almost makes up for it. As any self-respecting yuppie knows, the Sharper Image products literally OOZE cool... but I have often avoided...

Sharperimage.com offers a wide variety of cool electronics and other gadgets. Granted, shopping online is not nearly as fun as visiting a SI store, where you can try out those oh-so-relaxing massage chairs and play with the latest gizmos in person… ...

The Sharper Image stinks. I ignorantly bought a gift certificate for these guys from giftcertificates.com (which, by the way, is a fantastic service) because I thought they sold photography products. I found out they sell cool-factor stuff. Or at ...

Pros: Neat items, some good sales, bonus money
Cons: Slow shipping, products not what they appear to be

I have been to Sharper image stores and always have enjoyed LOOKING at the cool items they have for sale. I have never bought from an actual store. However, I have bought from them online. My experience was not as good as it should have been. I ordered...

Sharper Image has a nicely done online shopping site and offers some great deals. Unfortunately, the shopping experience is marred by an antiquated and unresponsive customer service (misnomer) concept. Customer service complaints by email are routed to...

Internet shopping and purchases have become a norm for me. I have found it very comfortable to research, competitively shop and purchase products on line. My most recent on-line shopping experience is the worst I have had on or off-line for a number of ...

HORRIBLE!!! DO NOT ORDER FROM SHARPER IMAGE ONLINE!!!

My mother gave me a Sharper Image Gift Certificate. I used it for a purchase, and put the balance on my Credit Card. Two days later, I was sent an order confirmation that the FULL AMOUNT...

Pros: Cool gadgets.
Cons: Ordered at one price, billed at a higher price.

I ordered an item from their online store. I received an email confirmation at the web site price; I subsequently received a second confirmation at a higher price with higher shipping (which is what I was billed.) No attempt to confirm the higher...

I ordered several items from Sharper Image. All were audio equipment related. The items I ordered were re-manufactured items. They arrived in new boxes, but not the original retail packaging. All the foam packaging was enclosed as was the wrappings ...

I called once to customer service to get credit for a coupon that was sent to me with my first order ...

I bought the item from the store's Ebay section. Payment via credit card is easy. The item arrived ...

Item took 2 more days than expected to arrive, out of 3 items they got one item wrong. I called customer service and they were very helpful, sent me a return shipping label explaining the process fully to my expectations. I didn't like the products so...

I haven't yet shopped at TSI on line except through their auction site, mostly because I think their products are overpriced. On my first attempt at using their auction site I purchased several things, one of which was a tool set. When I received it...

Ordered a wine cellar from them.Arrived close to on time, but damaged.After three weeks I told them not to bother replacing it and to refund me the money.It has been a further 6 weeks without my refund, and the item is still sitting in my garage waiting...

Horrible Customer Service I ordered several items for Christmas presents from Sharper Image at the beginning of December. One of these items was the "Isis" puzzle that is not returnable if its opened. Well low and behold, the puzzle was already ...

They find out as much info as I ask for. The item can be purchased in the store or on line or by phone, but it can always be returned to the store. Salespeople are helpful and truthful. Return is easy. Price matching is easy. Service is wonderful....

At Christmas I ordered my husband a golf game that was a golf club. So I thought that would be pretty cool. So I ordered the Tiger Woods game, they had 2 different ones, a hand held pocket game and the golf club looking one the one I wanted. I...

everything was great. Customer service was excellent, delivery was quick. my order was exactly correct. i was overall satistified to the fullest extent. My experience in a sharper image image store was even...

I have only good things to say, excellent products, fast shipping, great customer service, and I love my Ionic...

Even I've ordered several items with the Sharper Image, they ALWAYS have problems with each and every order. They should take more care on customer service, it looks like my customer profile and history is USELESS, there is my credit card information...

I purchased a Ionic Breeze with ozone guard 8 months ago. I received a free bathroom air purifier with the product that cost me $299 + taxes + fees. No shipping charge at that time. I clean my Ionic Breeze faithfully every 2 weeks and the last time I ...

I ordered the ionic breezer from Sharper Image. The cutomer service reps were great. They are thoroughly familiar with the products they supply and were able to answer many questions. The product arrive on time to my home as well as to another address...

I believe Sharper Image is over-priced and has low quality items. I've gotten many items from them ...

I recently saw a SONY AIBO for sale at SI for $799. I quickly called, asked if it was in stock, and ordered it.
Next day my order was still open. I called and was told I would get an AIBO but it might take a day or two.
Next day my order was...

Reading some of the negative reviews here, it's hard to believe we're shopping with the same company. The Sharper Image has CONSISTENTLY provided me with absolutely the #1 best customer service imaginable.

When you call, you always get a human being - I don't think I've ever been put on hold - and their customer service reps are always knowledgeable, helpful, and polite.

Furthermore, they stand by their products. If something is still under the warranty period (that's a full five years, for example, for the Ionic Breeze), they will pay for the shipping BOTH WAYS, and they send the refurbished replacement right away.

If I had to name the retailer (online or otherwise) that I feel provides its customers with the best service, it would almost certainly be The Sharper Image.

The Sharper Image website is horrible. If you want one of their products you'd be better off getting it at the store, at least you'll get it fast and without paying pricey shipping. Placed an order, 2 weeks later still haven't received anything. When I called they said they were waiting for "verification," but had never contacted me for it. Customer service was rude.

If ordering from overseas (such as Australia, like myself), dont even bother with this store. They insisted on a ludricuous delivery fee of $69 USD for shipping of a $20 USD wallet. Basically 3 and a half times the price of the wallet just for shipping??? Ridiculous. Save yourself the headache close there webpage and go buy it from somewhere else like Mensfolio.com which even offer free international shipping on certain items. SHARPER IMAGE?? SHARPER RIP OFF more like it.

I ordered an R2D2 interactive robot for my son for Christmas. It was the only major item on his list.
I was assured it would be shipped on Dec 15th. They are not reliable. Beware! They have changed the expected date to mid January -- they did not contact me, I found out only by following up every other day. Had I waited until I expected to get it...I would have been very disappointed. I ended up spending double on ebay! Their customer service was terrible -- they did nothing ny phone but continue to say it's expected in January -- I emailed them and got no response! I am completely dissatisfied and will not order from them online anymore.

I ordered 7 items from them on Nov. 5th received a confirmation that they had shipped. A little while later 2 boxes arrived since they were large I expected all of my items to be in them. They were Christmas presents for my children so I left them sealed and put the boxes in a corner of the basement. Last week I was wrapping and I opened the boxes there were only 2 of the items I ordered 1 in each box with a lot of paper stuffing. All of my items were marked as shipped. I called customer service who said that even thought they were all marked as shipped some were coming from stores and had not yet shipped. They were graciously willing to pap for expedited shipping and I should have the items in 4? days. Yesterday everything but 1 came. If I had waited till Christmas eve to wrap my kids presents my oldest son who is 10 would have been seriously disappointed since these were his "big" presents.

They sent me a e-mail that said get $20.00 off a $60.00 order so i order $60 worth and after they sent one item a $40.00 i never get the rest of my order after i call them they tell me that the price on the other item was wrong on there web site and they will refund the money for the rest of the items so iam stuck with a $40.00 radio that i gave as a gift and didn't even get my $20.00 off! so this is there web site and they're prices and and they acted as it was my falt like i hacked there site and made up my own prices and they have the order in front of them and still they are clueless but they did offer to sell me the items i ordered for $9.99 at a higher price of $39.99

I have made Sharper Image purchases both online and at the malls. Their customer support has always been excellent. One time I went to the store a year after making a purchase of a floor lamp, and was asking for assistance to put it back in the original package for moving purposes. They were not able to put it back inside the box for me, but gave me a new one instead. That is awesome service, they are very supportive with helping their customers!

By the way, if you watch for coupons and sales, you can get excellent prices on their items.

HORRIBLE! The WORST ever! Mistakes, errors, inept policies, ridiculous fees, outright lies, unbelievable idiocy! Each Customer Service Rep tells a different story or piece of information that's not based on any truth just to placate you...
And that's just trying to REGISTER for the site! Took over an hour to get help, was passed from one 800# to another then told that I had to email to get help and would get a response within an hour... NOT!
To make it easy I just used a different email addy to register rather than go thru any more hassle!
Then ended up with a DUPLICATE order going to incorrect addresses, both charged to my credit card, yet not even a supervisor could, or would, help. -- That, after 6 more calls, 2 more emails and 24 hrs (which they told me to wait - "for the order to get in our system").
Then, "Oh, you waited too long! Should have called yesterday--the order already is on the truck; once on the truck, we can't take it off." Grrrrrr...!!!

First of all, I purchased a piece of equipment with their service/replacement plan. It broke within months so I returned it for a replacement. This one lasted a bit longer but also eventually ceased functioning. I contacted them regarding this and they said it was not their policy to honor the agreement more than once and I should contact the manufacturer since it has been discontinued. I called and was told the same thing, rudely.

I think Sharper Image has neat things, but their customer service, or the lack thereof, is extremely poor. Why sell something that continually breaks and then don't back it up with a service plan that a customer pays for? Basically, I paid 200 bucks for an item I can now toss into the trash and go buy a cheap knock off version on ebay. Sharper Image should be ashamed.

Terrible customer service. They sold me an item that did not do what was advertised and then the assistant to the president sent patronizing emails to tell me that I was the problem. I sent her the web pages to prove what I had ordered and its features and perhaps she was incapable of reading their own ad. I ended up out some money and extremely frustrated. I tried to email the president of the company as he had encouraged in his print catalog but the same uncaring person intercepted the message and responded. Overall, a company that has grown too big to deliver on its promises.

Delivered on time and the product performed as predicted. I have no experience with customer service so I can't comment on that.

Buyer Beware. I thought I was making a wise purchase. A highly discounted Metro One CD player, albeit reconditioned, at a fraction of the normal retail price. Sharper Image's claims to the contrary, these 'reconditioned' units could not have possibly be checked by anyone before they are nicely repackaged and sold on the outlet section of their web site. I've already returned two of these for different problems. The second one had issues 'out of the box.' Annoying at best for a company at the low end of the retail market. Unacceptable for a company that maintains such a high quality image. I gave them the opportunity to make this right, but the best they could do was offer free shipping of the unit back to their warehouse and a small credit towards a future purchase at one of their high priced stores. Stay away from these 'reconditioned' products. It's not worth the time and energy!

Bad experience! I ordered a VW beetle CD player on line, it was described as "like new" and "perfect working condition". When it arrived it was broken and the wrong color. Customer service offered a return shipping label but offered no apology. I'm waiting for my refund.

I received an e-mail from Sharper Image with a LARGE Banner stating Free Shipping This week. There were no obvious disclaimers in the e-mail. After I placed my order i was charged $108.00 for shipping. After 7 calls to Sharper Image I was told that the free shipping offer was not good on the $600 i joy chair I had ordered. Sharper Image consistently sends out deceptive e-mails to customers of which I have spent thousands of dollars with over the last 2 years. Customer Service decided to read me some standard text repeatedly and to refuse to move my call up to a supervisor. I have decided to purchase the chair from another vendor who offer not just free shipping but no tax! Thanks Sharper Image for saving me some money!

Fine, however I feel that overall their products are overpriced pieces of junk. But that being said, the actual product delivery is fine.

I ordered a portable fan from the online Sharper Image store. They charged me $9.50 to ship a $19.00 item. The item was shipped using the least expensive service possible. I paid with a $50 gift certificate. The site stated I would receive a new certificate for the balance. I never did. They stole the balance of the certificate.

I have so far purchased 2 Sharper Image stereos and both looked nice but were terrible in sound quality.

The first one had no treble and base and the second had a very distorted sound which made it impossible to enjoy my compact discs on.

I have had extreme difficulty with their customer service and now their CEO Mr Richard Thalheimer in getting a refund or proper recompense for products which simply do not work.

I highly recommend you purchase a Bose and be done with it.

The Sharper Image stereos are poor quality and worse, they do not stand behind the product and you just get a run around in trying to get your money back.