Sheplers

I am about as country as … well, any New Yorker can be but there are times when I just can’t resist wearing my cowgirl boots and my cowgirl hat and acting like I have seen a cow up close somewhere other than at a petting zoo at the state fair. ...

Several months back, I searched for a particular type of shirt as a gift for my father. He wanted a flannel shirt with a quilted lining but with snaps down the front instead of traditional buttons. Not easy to locate! I finally found the shirt at ...

I have placed three orders with Sheplers via the www. I have purchased men's slacks, shirts, and belts, in various sizes for myself and others.  Out of all the Western stores I have viewed on the web, Sheplers site is the best.  The ...

What can I say, an overall great on line shopping experience. They have my business. I would recommend anybody to use their on line service.

I first stopped at Shepler's main competition in Austin, Texas to buy a new pair of boots and a belt. The selection, price, and customer attention were just so-so. I decided I would drive a little further from my home in Round Rock (in rush hour traffic the day before Thanksgiving) to visit the Shepler's store located near Highland Mall. The selection in that store is excellent and, once I got the salesperson Wendy's attention, the service was alright. I was impressed, though, with the selection and the prices. I found the pair of Tony Lama TLX boots that I wanted and got a belt, too -both for a good, competitive price! I'll definitely go back even though I'll have to drive past their competition and travel an additional 12 miles to get there.

A terrible company with no help to solve problems made by themselves. Wrong adresses - wrong sendingform to another country. And when you write to them ( secretaries -Jody C and a Miss Christina - there is no answer. I WAS a customer at Sheplers for 2 years, and spend a lot of money there for both me and my wife, but this must be the bottom of american online companies.
Th Myrseth, Molde, Norway.

Very satisfied with Sheplers. Have had the occasion to order from them many times. They have the best selection of Levi's and Wrangler products especially the hard-to-find Tex Twill and Wrancher style jeans. On the one occasion that the shipment was delayed, customer service was very attentive and friendly handling my inquiry immediately. Definitely a store worth giving your business to.

I placed an order for the first time using the two day shipping so I could have my order for christmas as the weather has been so bad here that I have not been able to buy the gifts I bought for my husband at our tractor supply store. When my order was still not here and it was getting into the late afternoon hours I called to find out when on christmas eve would I receive my package I provided her with the confirmation # and after being disconnected 3 times I was finally told they were sorry but all my information was in their computer but that the order did not go out and I would not be receiving it for christmas as promised. I could have cried (after getting off the phone with her I actually did) As this was all I got my husband for christmas and now he would be getting nothing. A very bad upsetting experience.

Shepler's well-known "Handshake Guarantee" is anything but. They hotly advertise they remember when a handshake was your word, etc... But expect Sheplers to refuse your return if they feel like it. NOT the way to do business, and don't expect Sheplers management to be forthcoming about this.  In a phrase, buy with care when dealing with Sheplers.

Use to be a great store. I have bought products from this merchant for over 20-years. Lately however, quality of merchandise and experience with customer service has been VERY DISAPPOINTING. I purchased several pair of Western style dress slacks. On three pair, the zipper on the slacks pulled apart, and/or the "tab" separated from the mechanism. In short, it is a very inferior zipper. I questioned the merchant on whether these slacks were still being produced with the same inferior zipper. The response I received merely stated that I would have to send the slacks in for them to review, with no guarantee of an adjustment, replacement or refund. That wasn't the question. All I wanted to know was whether they were still producing with the inferior quality zipper. So, they lose a 20yr+ customer.

It seems that they have good quality products for a competitive price, so I did place an order for the first time on Tuesday last week (June 9, 2009) for my special Western-theme party. I expected to receive my order within 10 days, since the online order shows that the items were available for next-day process. 2 days later (on Thursday), I called them on the phone, and I was told that my order was 'on the truck' to go out. Again, it wasn't true. My split order wasn't shipped out until Tuesday next week (today), and the rest of order wasn't going to go out for another 10 days! Promises, Guarantees, Handshakes!? Are they joking themselves? Customer services on the phone is also terrible. No apologies, no Nothing! If you have time to receive your order (like a month or so), go for it. If you are expecting to receive your order in 1 or 2 weeks, forget. I most likely would not do business again. Very disappointed.

Every thing that I buy from Sheplers is of very good quality and I trust what ever I buy to be the same. They have a great selection and fair prices and usually have what I'm looking for. They waste no time shipping my order right out and I call them my friends. If its the wrong size they make it right, no questions asked. when I want jeans or shirts this is where I buy mine! I'm very satisfied with Sheplers.

I usually order boots and shoes from zappos.com or shoebuy.com, but this time, I regretfully decided to give sheplers.com a try.  I ordered a pair of boots from sheplers.com.  When they finally arrived, they were defective, I could not even unzip the right boot to try them on.  I contacted customer service, and their opinion seemed to be that it was the manufacturer's fault.  They suggested an exchange, but that would have taken approximately two weeks to process.  And, at that point, I no longer had any desire to do business with sheplers.com.  After much time and many conversations with customer service, they did refund my money.  However, they did not refund the cost of shipping.  I will NEVER order from this company again.  There are many other companies that have the same merchandise without these issues.

I love Sheplers Quality and Selection! To the reviewer that believes their zippers may not be of the highest quality .... maybe it's a weight issue? :)

Terrible customer service and poor business ethics is the best way to describe my experience. After placing a $500 order I was upset to receive a used pair of boots. The soles were worn, there were scuffs on the heels and sand was lodged between the grooves of the rubber heel. Even the imprinted logo on the bottom - "Lucchessee 1883" - was difficult to read. this was not a case of someone trying them on, they not fitting and being immediately returned. Someone kept them for a day long test run and then sent them back. The front toe was clearly worn down and scuffed. 

Even the box they arrived in was bad. the tags were removed from the boot and the box had a previous shipping label partially intact.

I called and asked for a new pair and was told it wouldnt ship for 3 months, but still requested the return shipping tag. It never arrived, so i was stuck with a used pair of boots that i paid retail price for.

I know this wasnt fault of Lucchese, so i will continue to support their product, i just will not ever be using Sheplers again.