SitStay.com

I really like this store. I've been shopping with them for years. I read the reviews about problems with returns but I've never had any problems. I've returned a few clothing items that didn't fit right (ok I didn't measure before ...

I can not say enough good things about sitstay.com.I love this site. When ever I need anything that deals with my collies I can find it on sit stay. I dont know how many times in the last year I have went onto the site just for the pedigree generator. I ...

I first came upon SitStay.com in looking for Cosequin which my German Shepard uses. I found their site easy to navigate with excellent selection and competitive prices.

I also found many "fun" things there as well that you don't always find at...

First of all, let me assure you that my dogs are not spoiled...never....no way...well not spoiled ro ...

I have ordered from SitStay.com a few times and have NEVER been disappointed. They have high quality products and the staff actually cares about animals. They are always fast to ship out products and the shipping price is based on the weight, not the...

This website is great. Period. It offers excellent treats at decent prices and delivers them at lightening-fast speed.

I found this website after I joined ebates.com. If you link to the site through ebates, you'll get a 7% rebate. Not...

Pros: Unique, quality products; great service; quick shipping
Cons: Not much to offer cat lovers!

This review is being moved from a generic web services category into the proper category for Sitstay.com. I've also edited it and hope you enjoy this review of my favorite pet site!

I love shopping online for the Cairn Terrors. I love...

Okay inventory with slightly better than average prices but don't use to buy anything you might need to return.

Customer service is responsive when it comes to facilitating taking orders (i.e. getting your money) but extremely inflexible when it actually comes to servicing customer needs.
 
Misleading returns policy; will do anything to get out of refunding your money.  Donation policy for refunds is a scam preying on the good nature of pet owners (unwilling/unable to provide proof of donation).

I ordered an item for a next day Saturday delivery and immediately sent an e-mail requesting confirmation stating that if this was not possible I would need to evaluate my alternatives.  The idea being that I really needed it by Saturday otherwise I was not interested in expedited delivery.  I received a response confirming my next day delivery.  When the item arrived on Monday (not Saturday), I entered into a lengthy e-mail communication (back and forth) on the Saturday delivery I had specifically requested.  Darcie (presumably Darcie Krueger the President of SitStay.com) not only did NOT offer any sort of apology for the inconvenience but also responded that my comments were "just a silly thing to say".  She closed her last communication by "maybe you should take your business somewhere else".  A simple apology always goes a long way and I never got it.  Furthermore, instead of trying to diffuse the situation Darcie chose to insult me. So much for quality customer service.  Bottom line: I think I will take my business somewhere else!

I recently bought a dog fleece from sitstay.com and when I tried it on my dog it was too large, so we returned it.  However, I recently got an e-mail from them saying it was impossible for them to take it back because it was too 'hairy'.  My dog had it on for approximately 2 minutes to try on for size.

I would imagine that at any regular pet store and your pet tries on a fleece, and if it doesn't fit (and he happened to have gotten a couple of hairs on it because well, he's a dog), they will not make you buy it.  However, this is exactly what I experienced with sitstay.com.

TERRIBLE customer service, very rude and I will certainly not be purchasing from them again.  They never stated how many hairs on the fleece would qualify as 'too hairy'.  1 strand of hair?  5?  I see this as a manipulative plot not to allow you to return your items which is very unprofessional of the company.

They would not refund me for two dog coats that would not fit my dogs.  They claimed they were both full of dog hair and dog slobber which was not true by any means.  I will never do business with them again. 

SitStay.com gets a huge Dober Hooray from my pack. We've ordered everything from treats to crates and have always been happy with the items. They carry quality merchandise and deliver as promised. I especially like the emails from SitStay upon shipping, then again after your product should have been delivered. Thanks SitStay.com; we'll be ordering again soon.

I was very pleased with my first purchase from SitStay.com. My order was shipped promptly and I was able to track it online. I was also really impressed with a follow-up e-mail that I received the following day, noting that my order had been delivered -- in the many years that I've shopped online with various merchants, I've never received anything like that. It was a nice, above-and-beyond aspect to the purchase! SitStay.com offers a great selection of products and competitive prices; I found the best deal with them on the dog crate I was looking to buy. They also included a sample treat with my order, which my dog very much enjoyed. I am very satisfied with this shopping experience, will shop here again, and will happily recommend SitStay.com.

Have always gotten order quickly, been happy with merchandise, very satisfied with customer service, quickly resolved any issues, dogs love their products!

Great customer service, fast email response, and chat available (A feature that they really use unlike other companies). I didn't get my products yet but they've been great getting back to me on my order changes. Great work!!