SitStay.com

SitStay.com gets a huge Dober Hooray from my pack. We've ordered everything from treats to crates and have always been happy with the items. They carry quality merchandise and deliver as promised. I especially like the emails from SitStay upon shipping, then again after your product should have been delivered. Thanks SitStay.com; we'll be ordering again soon.

I was very pleased with my first purchase from SitStay.com. My order was shipped promptly and I was able to track it online. I was also really impressed with a follow-up e-mail that I received the following day, noting that my order had been delivered -- in the many years that I've shopped online with various merchants, I've never received anything like that. It was a nice, above-and-beyond aspect to the purchase! SitStay.com offers a great selection of products and competitive prices; I found the best deal with them on the dog crate I was looking to buy. They also included a sample treat with my order, which my dog very much enjoyed. I am very satisfied with this shopping experience, will shop here again, and will happily recommend SitStay.com.

I ordered an item for a next day Saturday delivery and immediately sent an e-mail requesting confirmation stating that if this was not possible I would need to evaluate my alternatives.  The idea being that I really needed it by Saturday otherwise I was not interested in expedited delivery.  I received a response confirming my next day delivery.  When the item arrived on Monday (not Saturday), I entered into a lengthy e-mail communication (back and forth) on the Saturday delivery I had specifically requested.  Darcie (presumably Darcie Krueger the President of SitStay.com) not only did NOT offer any sort of apology for the inconvenience but also responded that my comments were "just a silly thing to say".  She closed her last communication by "maybe you should take your business somewhere else".  A simple apology always goes a long way and I never got it.  Furthermore, instead of trying to diffuse the situation Darcie chose to insult me. So much for quality customer service.  Bottom line: I think I will take my business somewhere else!

Have always gotten order quickly, been happy with merchandise, very satisfied with customer service, quickly resolved any issues, dogs love their products!