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by modernmarvel  - Top 50, Jan 16 '03
UPDATE ON 2/15/04 Based on my prior good experience at Smith and Noble, I ordered three more honeycomb shades and one roller shade. The honeycomb shades came with brackets that were different than the ones I got with my first order described below. ...
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by LRGuis - Top 500, Jan 12 '04
...A "first things first" to know about my shopping experience... I went into Smithandnoble.com 'blind'. That is, I had seen some roman shades in a Country Living article, noted the source, and went to the site. No catalog in ...
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by drlwc , Oct 04 '05
AVOID SMITH+NOBLE AT ALL COSTS! I order three rooms' worth of cordless lift honeycomb shades, and have had numerous problems with order delays, order accuracy, order tracking, and installation. I ended up filing a complaint with the Better Business ...
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by ioff13 , May 05 '06
Smith+Noble had to have really p*ssed me off in order for me to take the time to write an online review, which I rarely do. Here goes... In fall of 2005, I ordered $1,500+ worth of roller shades and solar shades, some conventional, some with loop ...
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by billusa99 , Jul 27 '06
We have spent close to 4 thousand dollars with S&N, in 3 separate orders going back to Dec/05, for our new home. All have been bamboo, Roman flat-fold shades for windows and French doors. About 2/3rd have been loop control (so the cats could not get to ...
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by millabird , Sep 22 '04
I purchased a "matchstick" type natural roman shade and a solar roller shade from this company, and my overall experience was disappointing. The shipping was prompt, but there is no online tracking of your order. Also, I never received email ...
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by joshrotenberg , Jul 27 '04
We placed an order for shades that was well over $1000. That evening my wife decided she wanted to change something. I read their policy about not being able to change an order once it was placed, but just in case I called the very next morning as soon ...
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by capeartist , Dec 31 '04
May 17 05 After writing my review to epinions.com on 12/30/04 I also sent a letter to Smith & Noble telling them how unhappy I was with the customer service. I received a phone call from Smith & Noble and was told that they were going to use my letter ...
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by zunicircle , Mar 31 '06
I echo the other reviewers who say shun these guys like the plague. The bad news starts with the website -- you painstakingly enter your window dimensions, options, fabric, etc only to have some Smith + Noble employee re-enter that information, replete ...
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by carda , Apr 15 '04
I ordered top-down roman blinds in 7/03 and had a great experience with the company. I received beautiful blinds, right on time. I installed them easily. Although 3 of 7 blinds were made in the wrong color, the mistake was corrected quickly. Within 2 ...
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by newmar , Mar 05 '06
I have been a customer of Smith & Noble for many, many years. Up until now, I always had good experiences with them. It had been several years since I had ordered from them, and this experience was completely different from any I have ever had before. ...
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by jljrn , Apr 15 '06
I first became interested in Smith and Noble after receiving their attractive catalog in the mail. I was impressed by their nice pics, wide variety of products and user friendly website. Since I wanted to purchase woven roman shades, I ordered several ...
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by lschwab , Oct 14 '05
Please avoid at all cost: misleading ordering process, shameful customer service, and inaccurate turnaround times advertised on Web site. Like many others who posted on this site, I, too, was missing a bracket on my first order and went through an ...
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by tpl1212 , Jul 26 '05
UPDATE (8/09/05) We received our "overnight-shipped" brackets a week and a half after they were promised to us...but all of our shades are installed. The shades look nice and function very well, but I will never ever do business with Smith and Noble ...
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by chris6089 , Jun 01 '07
I only wish I read some of the reviews on this company from here before I went and ordered my shades from S&N, but I did so without that knowledge, and woe to me. Here is the time line of my horrible experience with S&N: 3/20- Called S&N to request ...
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Oct 25 '05
I think Snith & Noble is one of the best sights on the web.
Also, I have made a number of purchases with them, and a couple times had to call. Each time their Customer service was excellent,did'nt have to wait on the phone long for a rep. and their available 7 days a week. One of the best companys I've dealt with. I wish more companys were like Smith & Noble.
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Dec 02 '05
This is the second time I have purchased window treatments through Smith Noble and it was great. There is a huge selection and the products are excellent quality and easy to install.
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Nov 12 '05
catalog was easy to view choices and to find the right measurements. The swatches I received were very helpful in making a choice. The order was shipped faster than I had hoped and the quality of the merchandise was nicer than I had expected. The prices were very fair and I would definetly order from them again.
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Oct 15 '05
I only ordered curtain fabric samples from smtih noble, these samples were of very high quality fabric, and very useful for my selection process.
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Oct 17 '05
The product was fine the instructions for installation worked well, the delivery timely, I am a repeat customer
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Nov 02 '05
I have used Smith & Noble several times.
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Oct 17 '05
Not only was no estimate given for how long it would take to ship these shades, which was WEEKS longer than I ever expected, but also I never received notice that it shipped until it had already been delivered! Furthermore, I wasted a lot of time trying to make sense of the installation instructions, on which the diagrams of the brakets did not look at all like the brackets that were sent. When I finally gave up and called customer service (whose hours were also incorrect on the insert), I learned that obsolete instructions were sent, and that the proper instructions would be sent the following business day. Only when I insisted on speaking with a supervisor did I learn that despite what I had just been told, the instructions were in fact accurate, but the brackets that were sent were obsolete. The supervisor said the factory even sent Smith & Noble extra brackets to send customers who called to complain that the brackets didn't fit BECAUSE IT WAS A KNOWN PROBLEM. Why Smith & Noble didn't contact their customers who bought these shades before they wasted time and patience trying to make sense of the incorrect brackets I don't know. Their strategy of sending replacement brackets only to those customers who are so frustrated by the time they call for help and find out that the PROBLEM WAS PREVENTABLE and decide NEVER TO BUY FROM SMITH & NOBLE AGAIN is really a poor decision.
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Dec 04 '05
Blinds were made too long - took 3 days to get call back from the person who could correct the problem, then they sent out corrected blinds within 3-4 days. Total delay of about a week.
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Oct 20 '05
I reviewed your fabric selections for ordering window treatments. Both the selection and ease of ordering were outstanding. I expect to make my selection soon. Thank you so much for the awesome service and follow-up.
Jeanne M. Olson
401-248-6442
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Nov 06 '05
Every thing went smooth. The product looked identical to the catilog image. No Problems.
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Jan 10 '06
I have always had good experiences with Smith & Noble. Your strong suit is your detailed explanations of how to order with the three-four steps of selecting, measuring etc.
I was left with a particularly favorable opinion recently after some email correspondence with Nichole Banks - very smart and articulate and very helpful.
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Dec 01 '05
I have been waiting for swatch samples for almost a month now....I have ordered them two times and both times never received them. I like Smith & Noble products if I can ever order them. I will probably use them since I have no time to research others....I feel their customers service through the internet is unacceptable.
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Oct 24 '05
Website for ordering is one of the easier ones I have tried to use.
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Dec 03 '05
Itwas agood experience ordering on this site. There was one problem while ordering the roman shades, I couldn't add the tassle. There was mention of it but no choices given whie ordering.
thanks
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Oct 22 '05
great products, great prices
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