I used the at home design service to all me to touch the materials and receive design advice before making a purchase. After the order was booked, the designer became rude and condescending, refusing to answer order status questions. The ...
I didn't actually order anything, because the website experience was so bad it made me nervous. To get prices I had to build a blind. The website wouldn't save my blinds and I had to start all over every time I wanted some information ...
A sales rep from Smith + Noble came to my house, helped me with my selection, did all the measuring, and wrote up the order. I ordered four very expensive Roman shades for my living room and dining room, including installation. They were very ...
Stay away from Smith and Noble. Stay far, far away.I ordered 6 shades. I paid Smith and Noble to come measure. When the shades arrived, 5 of the 6 were about 1 4 to 1 2 inch too wide for the windows. I asked to return the shades to get my ...
We ordered 3 room-darkening honeycomb shades from Smith + Noble about a year and a half ago. At first, we were quite pleased---the web site was easy to use, they sent us free swatches, and it took a relatively short amount of time after our order when ...
I bought 3 of the Triad Cell Honeycomb Shades in January 2007. Within the first couple of months the point were the string attaches to the header popped off. This happened within the first dozen times I used all three of the shades. Next all the ...
I ordered a number of cordless honeycomb blinds or my home in 2004. Initially, I thought the service was great… They arrived quickly and fit perfectly. After a year, one of them broke. I called Smith + Noble, they shipped me a box, and I sent it back ...
I ordered Roman Shade from smithnoble.com by going through the steps online. This resulted in the screen showing me a picture of the shades I planned to order. Although I felt the price was very expensive, I was eager to get the window covered so I ...
My experience with S&N has been a nightmare. I wish I had never ordered with them, but I did and now I'm waiting out to see how Mastercard deals with them on getting the refunds due to me. Their rep. came to my home to measure and show samples, etc. ...
DO NOT USE SMITH AND NOBLE. Horrendous(non -existent) customer service. They constantly botched our order and had to keep re-sending items that werent measured correctly or were just plain wrong. We are constantly being told by customer service reps that ...
We had a horrible experience with this company. DO NOT USE! It started with the shades for our front room and son's bedroom. To make sure we did it right the first time, we had the company's in-home design consultant come out. And things went wrong from ...
Over a period of three months, we placed five on-line orders (for a total of 15 blinds) with Smith+Noble, and with only one exception there was something wrong with every order. In several instances, blinds arrived dented or broken (the result of poor ...
I placed an online order with Smith & Noble for 10 honeycomb shades. I specified that the shades be sent directly to my contractor's address in a town 3 hours away because the shades were meant for our second home and our contractor was going to be ...
DO NOT BUY FROM SMITH + NOBLE!!!!! This company is horrible. They have very poor customer service. The product is very expensive and is not even good quality. Their customer service input an incorrect size and I have been paying it ever since. The ...
My experience has been all together different than most reviews posted here! I am so glad I didn't think to read these reviews before I ordered! My parent's have a house full of S&N products from 10 or 12 years ago so I have known of the company for a ...
I think Snith & Noble is one of the best sights on the web.
Also, I have made a number of purchases with them, and a couple times had to call. Each time their Customer service was excellent,did'nt have to wait on the phone long for a rep. and their available 7 days a week. One of the best companys I've dealt with. I wish more companys were like Smith & Noble. Read more
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Dec 02 '05
This is the second time I have purchased window treatments through Smith Noble and it was great. There is a huge selection and the products are excellent quality and easy to install. Read more
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Nov 12 '05
catalog was easy to view choices and to find the right measurements. The swatches I received were very helpful in making a choice. The order was shipped faster than I had hoped and the quality of the merchandise was nicer than I had expected. The prices were very fair and I would definetly order from them again. Read more
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Oct 15 '05
I only ordered curtain fabric samples from smtih noble, these samples were of very high quality fabric, and very useful for my selection process. Read more
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Oct 17 '05
The product was fine the instructions for installation worked well, the delivery timely, I am a repeat customer Read more
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Nov 02 '05
I have used Smith & Noble several times. Read more
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Oct 17 '05
Not only was no estimate given for how long it would take to ship these shades, which was WEEKS longer than I ever expected, but also I never received notice that it shipped until it had already been delivered! Furthermore, I wasted a lot of time trying to make sense of the installation instructions, on which the diagrams of the brakets did not look at all like the brackets that were sent. When I finally gave up and called customer service (whose hours were also incorrect on the insert), I learned that obsolete instructions were sent, and that the proper instructions would be sent the following business day. Only when I insisted on speaking with a supervisor did I learn that despite what I had just been told, the instructions were in fact accurate, but the brackets that were sent were obsolete. The supervisor said the factory even sent Smith & Noble extra brackets to send customers who called to complain that the brackets didn't fit BECAUSE IT WAS A KNOWN PROBLEM. Why Smith & Noble didn't contact their customers who bought these shades before they wasted time and patience trying to make sense of the incorrect brackets I don't know. Their strategy of sending replacement brackets only to those customers who are so frustrated by the time they call for help and find out that the PROBLEM WAS PREVENTABLE and decide NEVER TO BUY FROM SMITH & NOBLE AGAIN is really a poor decision. Read more
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Dec 04 '05
Blinds were made too long - took 3 days to get call back from the person who could correct the problem, then they sent out corrected blinds within 3-4 days. Total delay of about a week. Read more
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Oct 20 '05
I reviewed your fabric selections for ordering window treatments. Both the selection and ease of ordering were outstanding. I expect to make my selection soon. Thank you so much for the awesome service and follow-up.
Jeanne M. Olson
401-248-6442 Read more
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Nov 06 '05
Every thing went smooth. The product looked identical to the catilog image. No Problems. Read more
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Jan 10 '06
I have always had good experiences with Smith & Noble. Your strong suit is your detailed explanations of how to order with the three-four steps of selecting, measuring etc.
I was left with a particularly favorable opinion recently after some email correspondence with Nichole Banks - very smart and articulate and very helpful. Read more
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Dec 01 '05
I have been waiting for swatch samples for almost a month now....I have ordered them two times and both times never received them. I like Smith & Noble products if I can ever order them. I will probably use them since I have no time to research others....I feel their customers service through the internet is unacceptable. Read more
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Oct 24 '05
Website for ordering is one of the easier ones I have tried to use. Read more
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Dec 03 '05
Itwas agood experience ordering on this site. There was one problem while ordering the roman shades, I couldn't add the tassle. There was mention of it but no choices given whie ordering.
thanks Read more
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