UPDATE ON 2/15/04 Based on my prior good experience at Smith and Noble, I ordered three more honeycomb shades and one roller shade. The honeycomb shades came with brackets that were different than the ones I got with my first order described below. ...
I placed an order with Smith and Noble in December and have yet to receive my order (Feb 17, 2007). There was an issue with the way the order was fulfilled (dual fault) and I received a rod that was too small. I was advised to follow their discount ...
I used the at home design service to all me to touch the materials and receive design advice before making a purchase. After the order was booked, the designer became rude and condescending, refusing to answer order status questions. The ...
Don't order from these guys if you want your window treatments anytime soon! When I placed my $900 order on 3/30/04, the website made no mention of the fact that the material was backordered. Since they don't offer tracking or automated email info ...
I only wish I read some of the reviews on this company from here before I went and ordered my shades from S&N, but I did so without that knowledge, and woe to me. Here is the time line of my horrible experience with S&N: 3/20- Called S&N to request ...
Stay away from Smith and Noble. Stay far, far away.I ordered 6 shades. I paid Smith and Noble to come measure. When the shades arrived, 5 of the 6 were about 1 4 to 1 2 inch too wide for the windows. I asked to return the shades to get my ...
We placed an order for shades that was well over $1000. That evening my wife decided she wanted to change something. I read their policy about not being able to change an order once it was placed, but just in case I called the very next morning as soon ...
A sales rep from Smith + Noble came to my house, helped me with my selection, did all the measuring, and wrote up the order. I ordered four very expensive Roman shades for my living room and dining room, including installation. They were very ...
Smith+Noble had to have really p*ssed me off in order for me to take the time to write an online review, which I rarely do. Here goes... In fall of 2005, I ordered $1,500+ worth of roller shades and solar shades, some conventional, some with loop ...
We bought a house that had been decorated with Smith+Noble blinds and shades. Unfortunately, many of the valance clips and a couple of the opening rods were missing so I tried to purchase replacements from the company. There was no information on the ...
I have had several good experiences with Smith and Noble over the past two years, but I was overcharged $250 on my most recent order. After several days of dealing with friendly but clueless Customer Service, they still cannot tell me WHY I was ...
My experience with S&N has been a nightmare. I wish I had never ordered with them, but I did and now I'm waiting out to see how Mastercard deals with them on getting the refunds due to me. Their rep. came to my home to measure and show samples, etc. ...
I bought 3 of the Triad Cell Honeycomb Shades in January 2007. Within the first couple of months the point were the string attaches to the header popped off. This happened within the first dozen times I used all three of the shades. Next all the ...
I ordered a number of cordless honeycomb blinds or my home in 2004. Initially, I thought the service was great… They arrived quickly and fit perfectly. After a year, one of them broke. I called Smith + Noble, they shipped me a box, and I sent it back ...
UPDATE (8/09/05) We received our "overnight-shipped" brackets a week and a half after they were promised to us...but all of our shades are installed. The shades look nice and function very well, but I will never ever do business with Smith and Noble ...
I think Snith & Noble is one of the best sights on the web.
Also, I have made a number of purchases with them, and a couple times had to call. Each time their Customer service was excellent,did'nt have to wait on the phone long for a rep. and their available 7 days a week. One of the best companys I've dealt with. I wish more companys were like Smith & Noble. Read more
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Dec 02 '05
This is the second time I have purchased window treatments through Smith Noble and it was great. There is a huge selection and the products are excellent quality and easy to install. Read more
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Nov 12 '05
catalog was easy to view choices and to find the right measurements. The swatches I received were very helpful in making a choice. The order was shipped faster than I had hoped and the quality of the merchandise was nicer than I had expected. The prices were very fair and I would definetly order from them again. Read more
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Oct 15 '05
I only ordered curtain fabric samples from smtih noble, these samples were of very high quality fabric, and very useful for my selection process. Read more
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Oct 17 '05
The product was fine the instructions for installation worked well, the delivery timely, I am a repeat customer Read more
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Nov 02 '05
I have used Smith & Noble several times. Read more
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Oct 17 '05
Not only was no estimate given for how long it would take to ship these shades, which was WEEKS longer than I ever expected, but also I never received notice that it shipped until it had already been delivered! Furthermore, I wasted a lot of time trying to make sense of the installation instructions, on which the diagrams of the brakets did not look at all like the brackets that were sent. When I finally gave up and called customer service (whose hours were also incorrect on the insert), I learned that obsolete instructions were sent, and that the proper instructions would be sent the following business day. Only when I insisted on speaking with a supervisor did I learn that despite what I had just been told, the instructions were in fact accurate, but the brackets that were sent were obsolete. The supervisor said the factory even sent Smith & Noble extra brackets to send customers who called to complain that the brackets didn't fit BECAUSE IT WAS A KNOWN PROBLEM. Why Smith & Noble didn't contact their customers who bought these shades before they wasted time and patience trying to make sense of the incorrect brackets I don't know. Their strategy of sending replacement brackets only to those customers who are so frustrated by the time they call for help and find out that the PROBLEM WAS PREVENTABLE and decide NEVER TO BUY FROM SMITH & NOBLE AGAIN is really a poor decision. Read more
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Dec 04 '05
Blinds were made too long - took 3 days to get call back from the person who could correct the problem, then they sent out corrected blinds within 3-4 days. Total delay of about a week. Read more
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Oct 20 '05
I reviewed your fabric selections for ordering window treatments. Both the selection and ease of ordering were outstanding. I expect to make my selection soon. Thank you so much for the awesome service and follow-up.
Jeanne M. Olson
401-248-6442 Read more
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Nov 06 '05
Every thing went smooth. The product looked identical to the catilog image. No Problems. Read more
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Jan 10 '06
I have always had good experiences with Smith & Noble. Your strong suit is your detailed explanations of how to order with the three-four steps of selecting, measuring etc.
I was left with a particularly favorable opinion recently after some email correspondence with Nichole Banks - very smart and articulate and very helpful. Read more
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Dec 01 '05
I have been waiting for swatch samples for almost a month now....I have ordered them two times and both times never received them. I like Smith & Noble products if I can ever order them. I will probably use them since I have no time to research others....I feel their customers service through the internet is unacceptable. Read more
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Oct 24 '05
Website for ordering is one of the easier ones I have tried to use. Read more
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Dec 03 '05
Itwas agood experience ordering on this site. There was one problem while ordering the roman shades, I couldn't add the tassle. There was mention of it but no choices given whie ordering.
thanks Read more
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