Smith+Noble Online Store

I have shopped with Smith and Noble in-home design services twice, and both times were horrible. I only gave them a second try because they gave me a discount towards another order and even though the customer service was horrible, the curtains were ...

This review is a bit delayed...and yet timely for having tested product quality over time.  We bought our home 8-1/2 years ago, and needed blinds for our two small bedroom windows.  We wanted the cordless blinds where you pull or push ...

The online store was great to browse through. Customizing my order was easy, very informative and lots of notes to help make decisions on every detail. There was also detailed information to take the guess work out of measurements. So many options to ...

Before I read epinions' review I had already ordered over $2,000 worth of shades for my entire apartment.  Mine has a lot of windows. I immediately started worry as soon as I read what ppl had to say about their experiences with Smith+noble ...

We ordered a set of standard turned wood curtain rings on October 30th and were quoted 5 to 10 business days for delivery.  3 weeks later the rings arrived, but were the wrong size!  We called and reordered, and two weeks later they delivered ...

I'll never do business with Smith and Noble again, and here's why:1) The shipping charges should be called what they really are: "extra profit". To offer no break when you order many items, and to charge a flat fee of ~$10 per shade is harking ...

I rarely take the time to write reviews, but my experience with this company has been so bad that I feel others should be warned. I ordered approximately $2,000 worth of tri-cell fabric blinds from Smith & Noble last July for a new house that I ...

I used the at home design service to all me to touch the materials and receive design advice before making a purchase.  After the order was booked, the designer became rude and condescending, refusing to answer order status questions.  The ...

I didn't actually order anything, because the website experience was so bad it made me nervous.   To get prices I had to build a blind.  The website wouldn't save my blinds and I had to start all over every time I wanted some information ...

A sales rep from Smith + Noble came to my house, helped me with my selection, did all the measuring, and wrote up the order. I ordered four very expensive Roman shades for my living room and dining room, including installation.  They were very ...

Stay away from Smith and Noble. Stay far, far away.I ordered 6 shades. I paid Smith and Noble to come measure. When the shades arrived, 5 of the 6 were about 1 4 to 1 2 inch too wide for the windows. I asked to return the shades to get my ...

We ordered 3 room-darkening honeycomb shades from Smith + Noble about a year and a half ago. At first, we were quite pleased---the web site was easy to use, they sent us free swatches, and it took a relatively short amount of time after our order when ...

I bought 3 of the Triad Cell Honeycomb Shades in January 2007. Within the first couple of months the point were the string attaches to the header popped off. This happened within the first dozen times I used all three of the shades. Next all the ...

I ordered a number of cordless honeycomb blinds or my home in 2004. Initially, I thought the service was great… They arrived quickly and fit perfectly. After a year, one of them broke. I called Smith + Noble, they shipped me a box, and I sent it back ...

I ordered Roman Shade from smithnoble.com by going through the steps online. This resulted in the screen showing me a picture of the shades I planned to order. Although I felt the price was very expensive, I was eager to get the window covered so I ...

My experience with S&N has been a nightmare. I wish I had never ordered with them, but I did and now I'm waiting out to see how Mastercard deals with them on getting the refunds due to me. Their rep. came to my home to measure and show samples, etc. ...

DO NOT USE SMITH AND NOBLE. Horrendous(non -existent) customer service. They constantly botched our order and had to keep re-sending items that werent measured correctly or were just plain wrong. We are constantly being told by customer service reps that ...

We had a horrible experience with this company. DO NOT USE! It started with the shades for our front room and son's bedroom. To make sure we did it right the first time, we had the company's in-home design consultant come out. And things went wrong from ...

Over a period of three months, we placed five on-line orders (for a total of 15 blinds) with Smith+Noble, and with only one exception there was something wrong with every order. In several instances, blinds arrived dented or broken (the result of poor ...

I placed an online order with Smith & Noble for 10 honeycomb shades. I specified that the shades be sent directly to my contractor's address in a town 3 hours away because the shades were meant for our second home and our contractor was going to be ...