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Smith+Noble Online Store

Smith+Noble Online Store

Overall store rating:  Store Rating: 2.0
Reviewed by 143 customers

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Showing 1-20 of 133 reviews Page 1 2 3 4 5 6 7   Next
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Overall Rating:Store Rating: 1.0
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Worst Customer Service Ever!

by , Sep 14, 2012 Rated a Helpful Review
I have shopped with Smith and Noble in-home design services twice, and both times were horrible. I only gave them a second try because they gave me a discount towards another order and even though the customer service was horrible, the curtains were ...
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Overall Rating:Store Rating: 5.0
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Prompt service, excellent instructions, great quality products!

by , Jan 27, 2012 Rated a Very Helpful Review
This review is a bit delayed...and yet timely for having tested product quality over time.  We bought our home 8-1/2 years ago, and needed blinds for our two small bedroom windows.  We wanted the cordless blinds where you pull or push ...
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Overall Rating:Store Rating: 5.0
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Very happy with the entire experience – great quality - just what I wanted

by , Jun 14, 2011 Rated a Helpful Review
The online store was great to browse through. Customizing my order was easy, very informative and lots of notes to help make decisions on every detail. There was also detailed information to take the guess work out of measurements. So many options to ...
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Overall Rating:Store Rating: 4.0
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Good price with discounts. Good Quality. Good Service

by , Feb 23, 2011 Rated a Very Helpful Review
Before I read epinions' review I had already ordered over $2,000 worth of shades for my entire apartment.  Mine has a lot of windows. I immediately started worry as soon as I read what ppl had to say about their experiences with Smith+noble ...
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Overall Rating:Store Rating: 1.0
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Miserable - late shipping, wrong item sent twice, bad service

by , Dec 27, 2010 Rated a Helpful Review
We ordered a set of standard turned wood curtain rings on October 30th and were quoted 5 to 10 business days for delivery.  3 weeks later the rings arrived, but were the wrong size!  We called and reordered, and two weeks later they delivered ...
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Overall Rating:Store Rating: 1.0
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Classless service

by , Jun 7, 2010
(Not Yet Rated)
I'll never do business with Smith and Noble again, and here's why:1) The shipping charges should be called what they really are: "extra profit". To offer no break when you order many items, and to charge a flat fee of ~$10 per shade is harking ...
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Overall Rating:Store Rating: 1.0
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RUN THE OTHER WAY -- THESE PEOPLE SHOULD NOT BE IN BUSINESS!

by , Jan 17, 2010 Rated a Very Helpful Review
I rarely take the time to write reviews, but my experience with this company has been so bad that I feel others should be warned. I ordered approximately $2,000 worth of tri-cell fabric blinds from Smith & Noble last July for a new house that I ...
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Overall Rating:Store Rating: 1.0
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Argumentative and Insulting Customer Service

by , Nov 3, 2009 Rated a Very Helpful Review
I used the at home design service to all me to touch the materials and receive design advice before making a purchase.  After the order was booked, the designer became rude and condescending, refusing to answer order status questions.  The ...
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Overall Rating:Store Rating: 2.0
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Poor website experience so bad I didn't order

by , Aug 18, 2009 Rated a Helpful Review
I didn't actually order anything, because the website experience was so bad it made me nervous.   To get prices I had to build a blind.  The website wouldn't save my blinds and I had to start all over every time I wanted some information ...
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Overall Rating:Store Rating: 1.0
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This is not a reputable company.

by , Jan 31, 2009 Rated a Very Helpful Review
A sales rep from Smith + Noble came to my house, helped me with my selection, did all the measuring, and wrote up the order. I ordered four very expensive Roman shades for my living room and dining room, including installation.  They were very ...
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Overall Rating:Store Rating: 1.0
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Stay away from Smith and Noble

by , Oct 20, 2008 Rated a Helpful Review
Stay away from Smith and Noble. Stay far, far away.I ordered 6 shades. I paid Smith and Noble to come measure. When the shades arrived, 5 of the 6 were about 1 4 to 1 2 inch too wide for the windows. I asked to return the shades to get my ...
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Overall Rating:Store Rating: 2.0
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Fast service, but poor quality

by , Sep 16, 2008 Rated a Very Helpful Review
We ordered 3 room-darkening honeycomb shades from Smith + Noble about a year and a half ago. At first, we were quite pleased---the web site was easy to use, they sent us free swatches, and it took a relatively short amount of time after our order when ...
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Overall Rating:Store Rating: 1.0
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Horrible Quality - Waste of Money

by , Aug 18, 2008 Rated a Helpful Review
I bought 3 of the Triad Cell Honeycomb Shades in January 2007. Within the first couple of months the point were the string attaches to the header popped off. This happened within the first dozen times I used all three of the shades. Next all the ...
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Overall Rating:Store Rating: 1.0
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Avoid Smith + Noble At All Cost!

by , May 28, 2008 Rated a Helpful Review
I ordered a number of cordless honeycomb blinds or my home in 2004. Initially, I thought the service was great… They arrived quickly and fit perfectly. After a year, one of them broke. I called Smith + Noble, they shipped me a box, and I sent it back ...
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Overall Rating:Store Rating: 1.0
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Will never order from them again

by , May 23, 2008 Rated a Very Helpful Review
I ordered Roman Shade from smithnoble.com by going through the steps online. This resulted in the screen showing me a picture of the shades I planned to order. Although I felt the price was very expensive, I was eager to get the window covered so I ...
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Overall Rating:Store Rating: 1.0
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The very worst experience you can imagine from a retailer

by , Apr 27, 2008 Rated a Helpful Review
My experience with S&N has been a nightmare. I wish I had never ordered with them, but I did and now I'm waiting out to see how Mastercard deals with them on getting the refunds due to me. Their rep. came to my home to measure and show samples, etc. ...
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Overall Rating:Store Rating: 1.0
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Worst experience ever. AVOID.

by , Apr 5, 2008 Rated a Helpful Review
DO NOT USE SMITH AND NOBLE. Horrendous(non -existent) customer service. They constantly botched our order and had to keep re-sending items that werent measured correctly or were just plain wrong. We are constantly being told by customer service reps that ...
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Overall Rating:Store Rating: 1.0
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If you have any other choice, please use it

by , Feb 19, 2008 Rated a Helpful Review
We had a horrible experience with this company. DO NOT USE! It started with the shades for our front room and son's bedroom. To make sure we did it right the first time, we had the company's in-home design consultant come out. And things went wrong from ...
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Overall Rating:Store Rating: 1.0
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Save yourself pain, and don't order from S+N

by , Jan 1, 2008 Rated a Helpful Review
Over a period of three months, we placed five on-line orders (for a total of 15 blinds) with Smith+Noble, and with only one exception there was something wrong with every order. In several instances, blinds arrived dented or broken (the result of poor ...
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Overall Rating:Store Rating: 1.0
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"A Comedy of Errors"

by , Aug 28, 2007
(Not Yet Rated)
I placed an online order with Smith & Noble for 10 honeycomb shades. I specified that the shades be sent directly to my contractor's address in a town 3 hours away because the shades were meant for our second home and our contractor was going to be ...
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Showing 1-20 of 133 reviews Page 1 2 3 4 5 6 7 Next

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Showing 1-15 of 20 surveys Page 1 2   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Jan 10, 2006
(Not Yet Rated)

I have always had good experiences with Smith & Noble. Your strong suit is...
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Overall Rating:Store Rating: 4.0
 
Dec 4, 2005
(Not Yet Rated)

Blinds were made too long - took 3 days to get call back from the person who...
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Overall Rating:Store Rating: 4.0
 
Dec 3, 2005
(Not Yet Rated)

Itwas agood experience ordering on this site. There was one problem while...
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Overall Rating:Store Rating: 5.0
 
Dec 2, 2005
(Not Yet Rated)

This is the second time I have purchased window treatments through Smith...
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Overall Rating:Store Rating: 4.0
 
Dec 1, 2005
(Not Yet Rated)

No major problems. Fairly easy to accomplish.
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Overall Rating:Store Rating: 1.0
 
Dec 1, 2005
(Not Yet Rated)

I have been waiting for swatch samples for almost a month now....I have ordered...
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Overall Rating:Store Rating: 5.0
 
Nov 12, 2005
(Not Yet Rated)

catalog was easy to view choices and to find the right measurements. The...
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Overall Rating:Store Rating: 4.0
 
Nov 6, 2005
(Not Yet Rated)

Every thing went smooth. The product looked identical to the catilog image....
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Overall Rating:Store Rating: 4.0
 
Nov 2, 2005
(Not Yet Rated)

I have used Smith & Noble several times.
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Overall Rating:Store Rating: 5.0
 
Oct 30, 2005
(Not Yet Rated)

web page was very helpful
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Overall Rating:Store Rating: 5.0
 
Oct 25, 2005
(Not Yet Rated)

I think Snith & Noble is one of the best sights on the web. Also, I have made...
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Overall Rating:Store Rating: 4.0
 
Oct 24, 2005
(Not Yet Rated)

Website for ordering is one of the easier ones I have tried to use.
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Overall Rating:Store Rating: 4.0
 
Oct 22, 2005
(Not Yet Rated)

great products, great prices
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Overall Rating:Store Rating: 5.0
 
Oct 20, 2005
(Not Yet Rated)

I reviewed your fabric selections for ordering window treatments. Both the...
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Overall Rating:Store Rating: 1.0
 
Oct 19, 2005
(Not Yet Rated)

'Called me 3 days after I placed order online and told me their online system...
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