Smith+Noble Online Store

UPDATE ON 2/15/04 Based on my prior good experience at Smith and Noble, I ordered three more honeycomb shades and one roller shade. The honeycomb shades came with brackets that were different than the ones I got with my first order described below. ...

...A "first things first" to know about my shopping experience... I went into Smithandnoble.com 'blind'. That is, I had seen some roman shades in a Country Living article, noted the source, and went to the site. No catalog in ...

AVOID SMITH+NOBLE AT ALL COSTS! I order three rooms' worth of cordless lift honeycomb shades, and have had numerous problems with order delays, order accuracy, order tracking, and installation. I ended up filing a complaint with the Better Business ...

Smith+Noble had to have really p*ssed me off in order for me to take the time to write an online review, which I rarely do. Here goes... In fall of 2005, I ordered $1,500+ worth of roller shades and solar shades, some conventional, some with loop ...

We have spent close to 4 thousand dollars with S&N, in 3 separate orders going back to Dec/05, for our new home. All have been bamboo, Roman flat-fold shades for windows and French doors. About 2/3rd have been loop control (so the cats could not get to ...

I purchased a "matchstick" type natural roman shade and a solar roller shade from this company, and my overall experience was disappointing. The shipping was prompt, but there is no online tracking of your order. Also, I never received email ...

We placed an order for shades that was well over $1000. That evening my wife decided she wanted to change something. I read their policy about not being able to change an order once it was placed, but just in case I called the very next morning as soon ...

May 17 05 After writing my review to epinions.com on 12/30/04 I also sent a letter to Smith & Noble telling them how unhappy I was with the customer service. I received a phone call from Smith & Noble and was told that they were going to use my letter ...

I echo the other reviewers who say shun these guys like the plague. The bad news starts with the website -- you painstakingly enter your window dimensions, options, fabric, etc only to have some Smith + Noble employee re-enter that information, replete ...

I ordered top-down roman blinds in 7/03 and had a great experience with the company. I received beautiful blinds, right on time. I installed them easily. Although 3 of 7 blinds were made in the wrong color, the mistake was corrected quickly. Within 2 ...

I have been a customer of Smith & Noble for many, many years. Up until now, I always had good experiences with them. It had been several years since I had ordered from them, and this experience was completely different from any I have ever had before. ...

I first became interested in Smith and Noble after receiving their attractive catalog in the mail. I was impressed by their nice pics, wide variety of products and user friendly website. Since I wanted to purchase woven roman shades, I ordered several ...

Please avoid at all cost: misleading ordering process, shameful customer service, and inaccurate turnaround times advertised on Web site. Like many others who posted on this site, I, too, was missing a bracket on my first order and went through an ...

UPDATE (8/09/05) We received our "overnight-shipped" brackets a week and a half after they were promised to us...but all of our shades are installed. The shades look nice and function very well, but I will never ever do business with Smith and Noble ...

I only wish I read some of the reviews on this company from here before I went and ordered my shades from S&N, but I did so without that knowledge, and woe to me. Here is the time line of my horrible experience with S&N: 3/20- Called S&N to request ...

We have ordered from Smith+Noble three times over a period of 8 years. The roller shades and wooden shades have all been very good, and arrived as ordered. I have had no difficulty installing any of the 12 or so window treatments I have ordered. ...

After ordering honeycomb shades two years ago from this company and having them arrive quickly,install easily and work well, I was ready to order again. I placed an order for nine different shades/blinds. Unfortunately, the company has changed ...

My experience has been all together different than most reviews posted here! I am so glad I didn't think to read these reviews before I ordered! My parent's have a house full of S&N products from 10 or 12 years ago so I have known of the company for a ...

A sales rep from Smith + Noble came to my house, helped me with my selection, did all the measuring, and wrote up the order. I ordered four very expensive Roman shades for my living room and dining room, including installation.  They were very ...

I have ordered twice from Smith and Noble. My first experience was questionable. After receiving my swatches, I chose one and attempted to place the order. I was informed that the fabric was discontinued (even though they had just sent it out to me!) ...

We bought a house that had been decorated with Smith+Noble blinds and shades. Unfortunately, many of the valance clips and a couple of the opening rods were missing so I tried to purchase replacements from the company. There was no information on the ...

I ordered Roman Shade from smithnoble.com by going through the steps online. This resulted in the screen showing me a picture of the shades I planned to order. Although I felt the price was very expensive, I was eager to get the window covered so I ...

I used the at home design service to all me to touch the materials and receive design advice before making a purchase.  After the order was booked, the designer became rude and condescending, refusing to answer order status questions.  The ...

Don't order from these guys if you want your window treatments anytime soon! When I placed my $900 order on 3/30/04, the website made no mention of the fact that the material was backordered. Since they don't offer tracking or automated email info ...

Several years ago, I placed a $1500 order with Smith+Noble and had no problems at all. The order was perfect, and the quality was good. Everyone that came to our house loved the blinds, and we recommended Smith+Noble to everyone. However, last month ...

I placed an order with Smith and Noble in December and have yet to receive my order (Feb 17, 2007). There was an issue with the way the order was fulfilled (dual fault) and I received a rod that was too small. I was advised to follow their discount ...

Never buy from Smith & Noble. They don't know the meaning of customer service and their product looks like it was pulled out of the garbage. I called their 800 number to order blackout blinds. I was assured by their sales person that no light came ...

I ordered 9 bamboo shades (waterfall romans) from Smith and noble a couple of months ago, the shades were placed in 3 separate orders. Overall it was a pleasant experience. 3 of the shades that I had ordered were cut to the wrong size. I sent them an ...

We ordered 3 room-darkening honeycomb shades from Smith + Noble about a year and a half ago. At first, we were quite pleased---the web site was easy to use, they sent us free swatches, and it took a relatively short amount of time after our order when ...

I have never written an online review, but the poor quality products and the headaches I've received from my experience with Smith+Noble has prompted me to write my first review. I felt it my obligation to try to help others avoid such headaches. I ...

So I purchased a house, and was given some Smith and Noble blinds (which were not installed) by the sellers of the home. Unfortunately they didn't give me any mounting hardware, so I called customer service thinking they would be more than happy to sell ...

My experience with S&N has been a nightmare. I wish I had never ordered with them, but I did and now I'm waiting out to see how Mastercard deals with them on getting the refunds due to me. Their rep. came to my home to measure and show samples, etc. ...

Almost nothing has gone right with my purchase of honeycomb blinds from Smith and Noble in August 2005. I like the insulation value of the honeycombs and the filtered light, but the mechanics are seriously defective. I sent several defective blinds ...

I didn't actually order anything, because the website experience was so bad it made me nervous.   To get prices I had to build a blind.  The website wouldn't save my blinds and I had to start all over every time I wanted some information ...

Stay away from Smith and Noble. Stay far, far away.I ordered 6 shades. I paid Smith and Noble to come measure. When the shades arrived, 5 of the 6 were about 1 4 to 1 2 inch too wide for the windows. I asked to return the shades to get my ...

I bought 3 of the Triad Cell Honeycomb Shades in January 2007. Within the first couple of months the point were the string attaches to the header popped off. This happened within the first dozen times I used all three of the shades. Next all the ...

I ordered a number of cordless honeycomb blinds or my home in 2004. Initially, I thought the service was great… They arrived quickly and fit perfectly. After a year, one of them broke. I called Smith + Noble, they shipped me a box, and I sent it back ...

DO NOT USE SMITH AND NOBLE. Horrendous(non -existent) customer service. They constantly botched our order and had to keep re-sending items that werent measured correctly or were just plain wrong. We are constantly being told by customer service reps that ...

I am in the midst of a major customer service issue that I fear will not be resolved well. I ordered 4 custom natural woven wood shades from them to the tune of about $2500. The only reason I ordered from them is because they now offer guaranteed ...

We had a horrible experience with this company. DO NOT USE! It started with the shades for our front room and son's bedroom. To make sure we did it right the first time, we had the company's in-home design consultant come out. And things went wrong from ...

Over a period of three months, we placed five on-line orders (for a total of 15 blinds) with Smith+Noble, and with only one exception there was something wrong with every order. In several instances, blinds arrived dented or broken (the result of poor ...

DO NOT BUY FROM SMITH + NOBLE!!!!! This company is horrible. They have very poor customer service. The product is very expensive and is not even good quality. Their customer service input an incorrect size and I have been paying it ever since. The ...

I have had several good experiences with Smith and Noble over the past two years, but I was overcharged $250 on my most recent order. After several days of dealing with friendly but clueless Customer Service, they still cannot tell me WHY I was ...

We recently ordered several types of shades and blinds from Smith & Noble, doing so after previous success with the company. In our recent order, the honeycomb blinds and khaki Roman shades we ordered turned out well. But our experience with all 11 Solar ...

I recently purchased four bamboo curtain rods from Smith+Noble. The cost of the four rods was over $400.00, but I figured it was worth it since I was expecting a quality product. I was wrong! What I got were four very cheaply made rods. As an example ...

i had a very mixed encounter with smith+noble. i began with a great purchasing experience and finished with a very satisfactory product, but in between i found the company sorely lacking. i made my purchase of a set of soft-roman shades following a day ...

I placed an online order with Smith & Noble for 10 honeycomb shades. I specified that the shades be sent directly to my contractor's address in a town 3 hours away because the shades were meant for our second home and our contractor was going to be ...

Please do yourself a favor and steer well clear of this company. They are a nighmare to deal with and their products stink.

Shameful customer service.

Shades arrived broken and replacement shades were cut off-center. Customer service did not want to fix the problem! Took forever to settle the matter. Later discovered that the installation blocked by fire exit. Again they did not want to fix the problem and I had to sort it out for myself. The customer service is obnoxious and arrogant and cares nothing for the happiness of the customer. They speak rudely on the phone are inflexible and are totally insensitive to customer concerns.

I sent Smith+Noble an email about an update to my order. Now they claim they never received the email. (I know it was sent correctly, because I sent it via the "reply" button to their email to me. And I know it went out because it's in my "sent" box!)

I also called about the update (just to be on the safe side). The phone representative assured me he would flag my order with a note. Now I am told (both by another representative and by the call center supervisor) that it was never flagged and no note was made.

So in spite of both an email and a phone call, the update did not get made.

Worse yet, the supervisor's attitude is "sorry, you didn't get the name of the person you spoke to, so it's your problem."

The irony is that this company is MUCH more expensive than others, but I somehow was under the impression that it was worth spending more in order to be assured of good customer service. I wish I had read the previous posts at epinions first and would have known otherwise!

I had a terrible experience ordering shades from Smith+Noble. The shades I ordered didn't fit any of my windows. WHen I called to inquire about getting them adjusted, I was blamed for not measuring correctly. Of course when I went back and re-measured, I discovered that I HAD measured correctly. Despite the fact that they have nice and probably good quality products, their customer service is TERRIBLE!  I think their service is a complete scam b/c their shades DO NOT fit so you are left to order new ones. If you decide to order from them they will give you a discount. I chose not to give them more of my money.
 

I ordered metal miniblinds and wood blinds from Smith + Noble, and they arrived very quickly. The metal blinds were fine and I had no trouble installing them. The wood blinds did not match the swatch that Smith + Noble had sent previously; the finish on the swatch ("light beech") was clear and the wood was iridescent, which I loved; in contrast, the blinds had a flat, paint-like finish which was light but which masked the wood grain. I called them immediately and they (eventually) shipped the blinds back; then (eventually) they told me that, in their opinion, the blinds matched the swatch. I emailed them pictures showing them that this was not true; now they're offering me store credit, which I don't want, and it took five weeks for all of this to happen. I would strongly recommend against doing business with Smith + Noble.

I ordered large pleated shades for living room, and both large and small Durawood blinds for bedrooms and baths. Half of the blinds arrived cracked and warped. The company sent replacement blinds. However, I have been really disappointed in all of their performance in my home. These window treatments were very pricey, and none of them have held up. The pleated shades fray on the ends, and the resulting "strings" get tangled up in the loop control and make it difficult to raise and lower them. The Durawood blinds have weak cording and several of them have broken at least one of the cords holding the slats, so that it is impossible to raise them evenly. In addition, the Durawood material creates a static that attracts dust, pollen and dirt in the air leading to constant cleaning. Not enough value for the price. Strongly recommend checking out JC Penny for window treatments that work and cost so much less.

Smith and Noble is a huge disappointment -- customer service is pathetic and unhelpful.  Ordered window treatments and paid overnight shipping so that they would arrive prior to our family leaving on vacation.  Called to see if I could make an adjustment to the order and was told they shipped.  The day prior to leaving on vacation I call for a status as we had not received them (after three weeks) and were told that the material was on back order for six weeks.  Seven calls to customer service later, I finally got a refund.  They had charged my credit card despite the fabric not even being in stock.  I was promised a supervisor would call me on a certain day and time -- they never did.  Will never order from them again and will share my story with others.

Customer service is appalling, and quality of the blinds has deteriorated remarkably in the last 18 months. I have ordered essentially the same thing (soft roman shades) three times with Smith and Noble. First two times no problem. This time, the shades came and were constructed far worse than they had been before. Now they are just two pieces of material (the shade and the lining) folded over once, ironed to make a crease and left to dangle off the window from a thin piece of wood (earlier versions had the lining and the shade material folded over together so they were integrated, and they were folded over three times so they felt substantial). Each shade costs more than $300. I feel ripped off and they refused to give me a refund. They had also sent the wrong brackets and were unable to send the right brackets for more than a week. These people must be making a packet as it cannot cost much to get some poor person in Mexico to fold over a bit of material and put it in a box. Don't buy this stuff -- you'll feel that you've been taken to the cleaners.

My experience with smith and noble has been terrible.

The shades I ordered from them were not unusual or unique -yet the company was unable to ship me the right size.

I emailed the company immediately after I discovered the issue but received no response. So I called them - only to be treated poorly.

They clearly have little concern for how much time and effort I expend correcting their mistakes. I guess they figure the sale is already made...

I would strongly caution others from buying anything from the company.

We purchased curtain rods from Smith and Noble. They item was backordered, so I selected another item. After a good while, I called to check on the status and was told that the new item was dicontinued. I asked to cancel the order, and they supposedly did. Two weeks later the rods showed up. I called to ask about returning since we had purchased new ones from Pottery Barn. They said they couldn't take them back (custom order) and would need a receipt showing I donated them in order to refund my money. I got the reciept, and had not turned it in when two days later the charge was refunded. An interesting solution. However, clearly the customer service doesn't have a clue (they are polite while they are being clueless).

Positive: The selection and quality is great. The web site is easy to navigate.
Cons: Customer service is spotty, and the right hand seems not to now what the left hand is doing.

I have to order shades now, and I am not using them because I fear more major screwups and the installation.

Terrible delivery and customer service. The delivery of my shutters was delayed by several weeks. Then Smith+Noble never sent me the name of the delivery company nor the tracking number for the package. The delivery company didn't arrive at the scheduled appointment time. The delivery company could not track my shipment without a tracking number. Smith and Noble couldn't give me the tracking information when I called to ask for it. No one knows where my shutters are and I still don't have them.

For a full description of my complaint, see my blog at http://beingnicehelps.blogspot.com/. You can also find more Smith & Noble complaints at http://www.apartmenttherapy.com/ny/onlinecatalog-only/smith-noble-000698. And make sure you read the 1st comment on this website -- if an epinions "top reviewer" gave them a poor rating, you really want to consider that.

Summary: Customer service is so frustrating that you might cry. Received patio door blind that was missing liner and couldn't open and close properly (sounded impossible to fix that problem). Recd refund for patio blind, but they refused to refund for the 4 matching blinds even though they advertised "total room coordination." Also provided inaccurate info to my credit card company when I disputed the charge.

Smith and noble fall short of being a professional company in my opinion.  I placed an order....paid for it....and a month later they claimed that the product was discontinued and that is why it hasnt shipped.

no notification or anything....until i called.


Find another company to work with - or else!

Last year we went to Smith+Noble's site to find a valance and curtain rod for our bathroom. We chose a Cosmopolitan steel rod set at a cost of $77. Within months it was so rusty we had to get rid of it. Smith+Noble customer service refused to reimburse us or issue a credit, claiming we should not have installed it in an area with moisture (the bathroom), even though there is no such warning among the product details listed online.

For a company that allegedly prides itself on customer service--and whose hardware is rather expensive--this is shabby treatment.

We had a generally negative experience with S&N. When I ordered my blinds, I could not find out the status of my order online and when I called, the person could not find out about my order and didn't call me back for several days. When my blinds finally arrived, each was about a half inch too short (blackout blinds no less, oh well). Also, the mounting system is such that once the blinds are up, they are nearly impossible to take down. I gave up and just accepted that the blinds would not be right even if I could get a hold of someone there to help me. Now I know why S&N is cheaper than other blinds. You get what you pay for. I learned my lesson and will never use S&N again.

While selection and delivery were generally good we have been EXTREMELY disappointed in the quality of the products we received. We ordered three of the honeycomb style blinds; two with the top down feature and one of the standard type. On the initial order we had to return one of the blinds 3 times because the mechanism arrived in a broken state each time! We’ve had these blinds for less than a year and all of the mechanisms have now broken and we’re in the process of replacing all of them Within days of installation we were having issues; including small accent part falling off, shades coming unglued from the runners, and broken strings. Customer service was reasonable when replacing the broken shade 3 times over, but it was pretty obvious they though I was BSing them. After going though all these hassles I decided to just fix things as they broke myself since I am pretty handy, but over time they reappeared due to a generally bad design. I would definitely NOT recommend purchasing these blinds.

From our experience costumer service and standing by their product quality is not in their business plan.

Everything went well until the roman shades arrived. The wooden header of one of the blinds was broken - split during the installation of a mounting grommet in the factory. So much for quality control.

They also sent the wrong hardware - one was antique brass as we'd requested, but the other was white. We've now had a major hassle to get what we ordered in the first place. What a waste of time and money!

Look I can go on and on like so many other Smith and Noble victims but I won't take up your time with the horrid details. The bottom line is don't even think of dealing with them unless absolutely necessary. Very poor customer service once they have your money not to mention rude and down right nasty. I will go to the BBB and the CA. Attorney General's Office to get my money refunded.

I ordered honeycomb blinds (and not the cheep ones) for multiple rooms in my house, after 6 to 8 months the cord assembly used to raise and lower the blinds has broken on most of our blinds.  We have had to tie the cords in various knots to keep them usable but now the blind don't lower all the way down (because the cords are now to short).  Also, Smith+Noble really skimps on the length of their honeycomb blinds to begin with, if you say 42" long the blind just reach 42" after you manually stretch them each time you lower them.  Add an extra inch or two when ordering to have some slack.  Myself, I won't be ordering from them in the future.

I have been waiting for installation of 2 roller shades for 6 weeks!!!
The installer went to the wrong location and now to reschedule I have gone through 5 people and 10 telephone calls. Do Not Deal With These People 3rd. World Service and bordering on Scam.

I've never taken the time to write a review of any company before, but I wish I'd taken the time to read these reviews before I ordered from this company. They've bombarded me with near weekly catalogues for years, and I finally ordered five shades from them...the quality was poor, the construction was shoddy, the shades I ordered were not the shades I got, and the service was truly appalling. I asked to speak to a supervisor and I was told the wait would be 4-5 HOURS. I sent an email instead and got no response. I have to reorder the shades I need, because the ones S&N sent are unusable, but I'll order them from another company rather than give them another penny--and they want me to pay to remake for their mistakes! DON'T CONSIDER ORDERING FROM THIS COMPANY--the beautiful catalogs in no way correlate to the products they send.

We ordered the expensive cordless shades in custom sizes. We are on our third set now and have finally given up on their products. They are cordless so they have a mechanism that lifts the shades automatically. Great theory, but none of the three sets (12 shades total) have worked more than a few days. Now they just hang there and can not be raised. Brings tears to your eyes every time I enter the room and see all the wasted money hanging there.

I recently ordered linen flat roman blinds from smith & noble at a cost of over $1300.  We were shocked to receive such poorly made blinds which quite frankly I could have made myself (uneven folds and visible staples showing and cords placed on the wrong sides). I called to express my disappointment at the quality of what was sent to us and the representative on the phone had asked me to take photos of the blinds which I sent to her immediately. A week later she called back to see if anyone had contacted me to which I said , "no", and that was the last I heard from them.  I will never order from this company again.

Dido on the poor customer service! I ordered bedding from these guys and have yet to receive the product as I ordered it. Sure, they sent bedding, but not to the specifications that I ordered and paid $1,200 for. It seems like all the customer service reps are reading from a script "our products are custom made therefore we cannot give you a refund".

Give me a break...you throw something together and call it custom made? And I can't get get anywhere with customer service. When I ask for a manager, I get put on hold for 20 minutes and then they claim that he or she is in a meeting. But, they'll call me back. Yeah right!

So, if anyone can provide insight on how to get my money back, please do. I thought about trying to appeal the charges with my credit card company. So frustrating!!!!

Poor poor poor. I ordered 9 blinds, 5 were installed crooked by a Smith Noble installer. The wood valances included were a joke, it cost me $1,200 to have custom ones made that looked nice. My mom picked someone randomly out of the Pennysaver that did a fantastic job, I am SO glad I didn't have her purchase from this company. She got better quality blinds for half the price of what I paid and her standard valances were extremely nice. I cannot and will not recommend this company to anyone.

We recently ordered a Smith & Noble bottom-up, top-down roman shade. The product looks very nice (the material is great), but it was shipped with at least 3 defects. The cable-lock for the bottom-up does not catch, the blind does not pull up or down evenly, and the left side of the blind has strings that are tied shorter than the right, so even fully extended the blind hangs at an angle. We are in process of having the product "fixed" or returning the product. The return/repair process is _terrible_ (they consult with their "factory specialists" and then call back in 2-3 days), and this process repeats... Stay away from this company! If you have a problem, you will find them to be a HUGE HASSLE!

Aw. Too bad I didn't look at all the bad reviews here about S$N before blowing almost $700 on a roman shade.
So many of the comments here I can personally echo.
The swatch I ordered was golden, but the "custom" item came tan. Also the rod was missing completely and one of the wood rings was obviously a reject, with a screw hole in it, where it broke in transit, of course. Totally botched order. The moron who filled it must have done so with eyes closed. Customer service yaps but does nothing. They finally offered to have the factory run me another piece of fabric in the color of their swatch. Yeah, right. And they never sent the rod or new ring to match. Some advice: call your credit company asap to block payment. And then call BBB.

ORDERED FROM SMITH AND NOBLE BEFORE THANKSGIVING 2007 IT IS NOW 5 DAYS B4 XMAS AND THEY STILL HAVE NOT GOTTEN MY ORDER CORRECT. THE KEEP REPRODUCING IT WRONG OVER AND OVER AND OVER, MY CELL PHONE BILL IS COMICAL IF YOU SEE HOW MANY HOURS I HAVE SPENT WITH THEIR AWFUL CUSTOMER SERVICE. WHAT IS SO IRONIC TO ME IS, THE ONLY THING THEY SEEM TO HAVE DONE QUICKLY AND CORRECTLY IS CHARGE MY CREDIT CARD! GO FIGURE THAT! MEAN WHILE I STILL HAVE NOT RECEIVED A CREDIT! BUILDING OUR $200,000 POLL WAS HONESTLY LESS STRESSFUL THAN DEALING WITH SMITH AND NOBLE. LOOK MY MOTO IS MISTAKES HAPPEN, THEY HAPPEN...BUT YOU DONT PAY A PREMIUM FOR MISTAKES THAT THEY CANT SEEM TO FIX, TERRIBLE CUSTOMER SERVICE AND MONTHS OF HEADACHES! it is not that they make mistakes! IT IS THAT THEY CANT FIND OR IMPLEMENT SOLUTIONS ONCE MISTAKES ARE DISCOVERED!!! ABSOLUTELY THEY WORST COMPANY I HAVE EVER DEALT WITH/ PLEASE PLEASE BUYERS BEWARE! AND TO BOOT EVEN THE WRONG STUFF I HAVE RECEIVED WASNT THE GREATEST QUALITY FOR THE PREMIUM THEY CHARGE!

I have given Smith + Noble three opportunities to keep my business, and each time they have failed me. I recommend that you learn from my mistakes and order your blinds elsewhere.

Problems I have had:
- S+N billed and did not ship the blinds
- S+N did not send the hardware needed to install the product - despite the hardware being listed in their own installation instructions.
- S+N sent the correct product "custom" made to the wrong specification (wrong cords, wrong placement of cords, valence too short for blind, etc.)
- It takes at least 3 calls (sometimes 5 or 7) to the customer service to get what you need, which is really only what you ordered in the first place.
- S+N can not color match their own product to replace a piece broken in shipping.
- When I called most recently, the computer system went "down" (while I was on the phone) and they were closing in 15 minutes so they couldn't help me with any more problems with my order.

Order only if you can endure calling multiple times just to get what you ordered (and receiving it weeks/months later).

I ordered flat roman shades from Smith and Noble and have yet to receive them. I placed the order on 8/5 and according to their website they were shipped on 8/10, however UPS (until today 8/22) had no record of receiving the shipment. Hopefully I will get my order in the next couple of days however I am very unhappy with the shipping (on Smith and Nobles part) and accuracy of my order status as reported on the Smith and Noble website. In the last week I have made 3 phone calls to Smith and Noble customer service. Although they were all pleasant to speak with, not one of them could tell me the status of my order. When you spend over $1,000 and a pretty penny for shipping, I don't know about you but my expectations are much higher.

I have been a long time shopper with Smith and Noble but as of 7/06 will never order another thing from them! I had a fabric shade stuck in customs for 3 weeks, got thru to Assistant to President and got results very fast! Shade came overnight but all hardware was broken. Also have been waiting for 4 weeks for monogrammed slipcovers and are having trouble with factory responses as to where they are. DO NOT SHOP AT SMITH AND NOBLE! They have moved most of their factories off shore and it is horrible! Customer Service gets an F and their quality in everything has gone way downhill!

Anne

Had a good experience with smith+noble a few years ago, thought I'd try it again. Put in a pretty expensive order for 3 honeycomb blinds. Two came pretty quickly. Tried to put them up, and the mounting hardware was impossible. Seriously. Part of the reason I used them was supposedly foolproof installation. Turns out that was only on *some* colors marked "new" on the website. Woulda been nice if they'd said that. Been over a month since I placed the order and the 3rd blind never showed up. Get the runaround every time I call- the first time they even said it shipped, but subsequent calls revealed it hadn't even been made yet. Awful. I would never order from them again.

I have had some real problems with a remake of a blind from Smith and Noble. We are going on the 3rd remake trying to get it right. I wanted a refund to go elsewhere - they refuse and would rather make the blind 100 times than give money back. The honeycomb fabric is nice - quality control leaves much to be desired.

For the third time, I ordered and received durawood blinds from Smith+Noble; obviously, I must have liked the product.  This last time, the blind I ordered has suddenly developed a problem:  the decorative ladder tape is completely loosened from the blind, and now I see it was put on over a band of sticky tape.  Cheap, cheap, cheap construction.  This doesn't seem to be the case with previous orders. 

Smith and Noble is horrible! I will never do business again with them. They send you the wrong size products that you did not order and then they won't take them back even though it's their fault. Their delivery is poor and takes far too long. And they are rude people on the phone.

Horrible! They sent me the wrong size blinds and would not take them back or correct the problem without me paying for it. Very rude customer service reps. I would NEVER, NEVER shop from them again!

Similar to other reviews, I ordered from Smith and Noble because of their products; however, the key reason was their seemingly easy installation guides on their website.  However, I received my 3 shades, all very attactive, but with installation instructions for a different product.  I called Customer Service, and they felt I was just looking at my product incorrectly, and advised me to remove a piece that I knew was not supposed to be removed.  I sent them pictures, and they eventually believed that I had the wrong instructions, but kept saying they were having trouble locating the right instructions.  They didn't even know what they had sent me!  No instructions for my shades were on their website, either.  One of my shades was defective, which is not a big deal since they quickly resent a different one. However, this one also had the wrong instructions.  I had to get a handyman to help determine how to install - which was nothing like the installation directions.  It was not a good experience!!

Smith and Noble has the worst customer service on the planet. Yeah, they don't send you to India -- it is worse!

We ordered 3 shades, which appear to be of shoddy construction and cheap fabric. After three months of broken promises, failure to return calls, and general ineptitude -- they still are not installed! The process works like this: you call to schedule installation, they tell you installer will call within 48 hours. Nobody calls. You call back, they tell you installer will call back in 48 hours. Repeat 100 times. The people at customer service claim that they cannot schedule the appointment -- they can only "put you in the system" which means if you're lucky, you might get the shades installed before you die.

And forget about returning the shades or getting a credit when they are uninstalled for 6 months!

This company takes your money and lies every way they can Oh sure the service is top notch when you call the first time. Before you paid, everything goes smoothly. Once you pay, forget it.

Wow, I'm shocked at all the bad prior reviews, I've had no problems with Smith_Noble drapes and I've ordered from them three times over the years. Twice I've bought honeycomb shades and most recently I bought custom fabric shades. The products are lovely, I've never been disappointed and I've always gotten exactly what I ordered with no delays and no missing parts. Honeycomb shades are not very easy to install, I sympathize with the reviewer who had trouble, but ours probably took 30 minutes to get on, not 3 days!

I'd order from them again, definitely. I only wish they were cheaper.

Very disappointing! They have great catalog and website but it took over a month to get my order and then it was the wrong color. Every time you call to get information the customer service representative has to send in a request and it takes 48 hours before you get an answer.

I have ordered all kinds of blinds, roller shades and drapes from this company. They have always been helpful and so long as you are careful with your measurements, I have never had a problem that was not rectified immediately. One item came the wrong size and they told me to keep it and reordered a new one for me. Another time, the drapes came without the hooks, but they sent the hooks for free after I called.

I love their materials and customer service has always checked to make sure that they are ordering what I want. I think this company provides excellent service, great products at great prices.

BEWARE! Order from this company at your own risk!

Received poor quality natural woven blinds, complained and was sent another set, same poor quality.  Complained again and was offered a "full" credit.  Didn't receive the full credit (I am told that I am still obligated to pay the sales tax on the original order!), but I was stuck ordering another set again as they would not offer a full refund.  Had to call customer service no less than 10 times to try to sort out the issue.   This company has no clue what customer service means.  Some of their reps were friendly and tried to help, others were rude and their goal seemed to be to pass the buck or say anything to get you off the phone.  You may get lucky and get what you ordered with no problems, but trust me, you will regret ordering from this company if you have to try to solve any problem with them. 

I ordered these blinds online and two days later someone drove out to my house in a smith & noble van and burned my house down! I couldn't believe it! Now that I have received my blinds, I dont have anywhere to hang them!

Materials ordered came very fast.

Brackets were cheap and looked it. (is it worth smith + noble saving a penny to have a terrible looking bracket?)

Shades were wrong size (some measuring 38 1/8" were longer than those
measuring 38 3/4"

Customer service was unable to get answers, promised "urgent" status, never called back. Received replacement bracket for (1) one shade, but they didn't have any more.

installation -impossible.

awaiting resolution -not hopeful

We have ordered quite a few items from Smith and noble: drapes for the bedroom (light darkening), several roman shades (inside and outside mount), wood woven roman shades, and hardware. I am always happy with the quality and installation is fairly straight forward. Once they sent us the wrong product (3 wood wovens with valences rather than water-fall) but they re-sent us the correct ones after a phone call. Overall I like them and would order from them again.

I have ordered about four times with Smith & Noble, getting ready to place another order. Probably have spent about $3000. I have never had any problem with my order. Once I accidentally ordered an expensive set of blinds to cover a set of sliding doors but misunderstood the two on a rail concept and double ordered. I was given credit for the second set after giving proof of donating the extra set to the Goodwill. Obviously, I thought this was a generous gesture on their part due to the expense. The range of window coverings I have ordered have been well made and of good quality. I think their assortment of bamboo is phenomenal, definitely my favorite. I will continue to order from Smith & Noble!

Terrible. Speed was slow, I had to call to prod them to process an order I entered online. The shades were the wrong length, and when they agreed to remake them the right length, they only would do it for ½ off. When they sent the remade shades, they were the wrong length AGAIN. They acknowledged this and agreed to make them for free this time, but only according to specifications that would ensure they would not be the correct length? What?!?!? They were miserable.

The real shame is that I would have given this company five stars based on my experience a few years ago, and now I can only give them one. What happened to the management of this company?

Customer service reps were an unknown lady, Lelani, and Jamelle. And at each escalation it was a step in the wrong direction for customer satisfaction. Wow they are terrible!

The on-line ordering process was easy. However, it took much too long for the company to produce and ship the window treatments. I ordered 2 wood blinds and 2 roller shades. The wood blinds came out fine, but it took more than a month to get them.

I had to call the company to find out what happened to the roller shades and the customer service I received was spotty at best. I had placed the order in October and still hadn't received the shades in January. I submitted an on-line inquiry but received no response. Then I called and was told by the person I spoke with that she didn't know what had happened but would do some research and call me back in a couple of days. She never did. I had to then place another call, at which point I was told that the tassel fringe was on back order. I never received any notification that this was why my order was held up. I changed the order to remove the tassel fringe and the shades came in a few weeks later.

I will not ever use Smith+Noble again.

The prices are competitive, ordering was easy - then it went downhill. My order shipped without the bracket I had requested. My first call to them wasn't so bad - 10 minutes on hold to be told it would take 2 days to get the brackets shipped out. A week later, it took 25 minutes on hold (and two transfers) to be told that my brackets had just been processed that day, shipping via the post office and I should see them in another 7 - 10 business days.

They couldn't explain why it took a week to process the request for brackets (they did tell me that no special expediting occurs when they forget to include part of your order), they wouldn't ship my brackets overnight, but they did tell me that a confirmation email would be sent within 24 hours of when the brackets actually do ship.

I won't shop with them again.

Worst online shopping experience I've ever had. I've been buying online for at least 10 years and buy something every month. Ordered shades and they were the wrong color, but they still refuse to refund my money. Customer service is completely useless and takes 3 days (no joke) to respond to problems (IF they even call back, usually YOU have to call back). Waits on the phone for "customer service" are 30+ minutes and they have no interest in helping you anyway.

I would not recommend this company to anyone. I ordered my solar panels in May and still do not have a correct set in by the middle of September. I am now waiting to receive my FOURTH remake. The customer service was okay with some and awful with others. I have been lied to several times. Considering I have received three sets of incorrect panels, it says something about the quality control of the company. Obviously, making things right is not a priority. At this point I am tired of the shoddy service I have received and would like to go with another company, but they have refused to refund my money. I guess they expect that at some point they will get it right and I will just have to be patient. I highly discourage anyone from purchasing from this company because when you have a problem, they do not do what it takes to resolve the problem. Be warned!

My experience was terrible. I was charged 20% of the order, in this case over $60, to have the items shipped to Hawaii. For the amount I paid, the items could easily have been sent 2nd day air. When it arrived 5 days later than promised it was not what was ordered. The telephone rep was ok, but her supervisor apparently believes that the customer is usually wrong and her job is to lecture you about it. Instead of seamlessly making it right, I have to jump through hoops to get the right order. They require me to send the order again in writing -- so they have a record of it -- despite the fact I was speaking to them on the telephone. To receive credit I have to either ship the blinds back at my expense, or donate them to charity and fax them the the donation receipt. They don't trust their customers apparently. I will not be ordering from them again. Overall I am very dissatisfied.

We bought curtains at Smith & Noble thinking it was a high quality company.  The curtains themselves are very nice, but we can't get a curtain rod to match them so they still have our money and we have no functional curtains.  The first curtain rod they sent was way too big for the curtain rings, so we called customer service and they sent what was supposed to be the right size curtain rod.  But a 1-inch rod and 1-inch rings with typical manufacturing imperfections means that some rings (barely) slide over the rod and (most) others do not.  Why wouldn't they make rods and rings to match?  Maybe because they don't care about the customer experience.  Next step is to see if we can get a refund...we should've read the online reviews before ordering.

Experience at online store was great-honeycomb shades look great, but when I put them up in my infant's room--as soon as the sun hit them they began to have a very toxic paint smell. I WOULD NOT suggest them for a babies room for this reason alone.

They need to spend less money on their catalog and more on materials and production. First, bought a pair of honeycomb shades. One set was shipped without the proper brackets. I called and ordered the proper brackets. They sent one bracket (you need two to put it up) and it was again, the wrong bracket. Finally talked with supervisor who again ordered the brackets - I asked if it would take the standard 3-5 days - I was told 'no' we are sending it our next day air. It's been 5 days and they estimate it will not be sent for another two (but it is going next day air).

I also had ordered pull down shades. They decided to wrap the catalog around the WHITE shades. It bled, staining the shades. Now I get to wait two more weeks.

The quality of their products are FAIR - and I agree with other's that their equipment does not function properly. The (1) honeycomb shade I have barely snapped in, is lopsided and does not pull down evenly.

Their offers looked too good to be true - IT IS.

MUST TO AVOID! Very poor quality products. I bought shades from them which have been constantly breaking down. Pull strings snap, shades fall off of railhead and assorted pieces pop off. Definitely not worth the money. Please buy your shades somewhere else.

This Company is an absolute disaster. Called for in-home measure install service three times and provided the CSR with my contact information and merchandise I was interested-in from the Better Business Bureau. I have never heard from anyone regarding setting-up an appointment.

When I called a 4th time, the CSR indicated they had no record of my prior calls. The CSR also indicated I would need to pay for all merchandise I was interested-in prior to hearing from anyone in Smith & Nobles Home Measuring service. Who would do this? I told Smith & Noble I would purchase locally as I did not have confidence in them.

Smith and Noble has very lukewarm customer service to say the least. Their products are great but I needed only to delay a shipment as I was called away on a family emergency after I'd placed the order but was absolutely unable even after multiple phone calls to get anyone to hold the order. As the products are made in China, some of the shipping is 'out of their hands,' which, while that might be true, does not do much good for someone counting on great customer service. The words 'I'm afraid that's the way the system is' 'There's just nothing I can do' 'Well, what do you expect me to do?' are heavily employed in the customer service call center. BE WARY!!

I ordered shades from Smith and Noble in August and the order will not be completed until November. I'm very unhappy with the service I've received from them. I had one of their "free" consultants come out to measure the windows and show me swatches. Then, I found out that since I had the consultant come out, none of the deals they offered would apply to me. I was told I would get the shades in a couple of weeks and that they should be installed by the middle of September. Now, I won't receive them until November. So, if you don't mind paying top dollar and waiting over 3 months for shades...maybe Smith and Noble is the place for you.

Against my better judgment I placed an order with Smith+Noble for solar roller shades.  The shades -- which were made in and shipped from China -- arrived 1/4 inch too narrow, which meant they wouldn't fit securely in their mounting brackets and literally fell out of the window.

So I called customer service for a replacement.  Instead of responding, "We're very sorry. We'll send you a correctly sized shade right away."  The representative confirmed my window measurements (which were correct) and then said,  "The factory has a 1/8" tolerance for errors.  I'll have to call the factory representative about your situation and get back to you sometime next week." 

I explained two things to the customer service representative: 1) 1/4 inch = 2/8 of an inch and was therefore outside their margin for error; and 2) their factory's margin for error is irrelevant, the shades were supposed to fit the window measurements I provided and didn't.  Not suprisingly, the "customer service" rep didn't care; he just repeated "we'll call you back next week."

What a remarkably cavalier attitude for a service business to have in this or any other economy. To date, Smith+Noble has not corrected their error.

Smith&Noble provides little or no support for their products. Other manufacturers of window treatments have provided me with replacement parts at little or no cost, even if the blinds were purchased by the previous homeowner. Smith&Noble told me to go to a hardware store! Ironically, it was the clerk at the store who told me to contact the manufacturer.

Additionally, their clerks did not seem to understand my request. They simply repeated that my blinds were no longer under warranty, even after I offered to purchase the brackets. I waited interminably to speak to a supervisor, then just gave up. It isn't worth any more of my time, when I can drive to Bed,Bath and Beyond and just buy another brand of blinds, complete with brackets!

I'm disappointed when a company does not stand behind it's products, and Smith&Noble does not. Frankly, their prices are not competitive enough to make up for this lack of product support. I'll be shopping elsewhere.

My purchase from Smith and Noble turned into the most horrendous online shopping experience of my life. The fabric panels I purchased were impossible to install. The customer service rep told me this was a "known problem" (gee, if they knew about it why did they sell me the product), and they would send me some new hardware to fix it. Six weeks later they admitted there was no fix. The product had been taken out of production and I was offered a store credit to use when the product was re-engineered and available again at some unknown future date. After quite a discussion they agreed to refund our purchase price. Then they said they would not refund the shipping and we had to jump through more hoops before finally getting a full refund. In addition to the product problems, the service left much to be desired - poor communication between factory and customer service, rude people (I suppose I would be too if I had to deal with problems like this all day), unreasonable service timetables, you name it. I have done extensive online shopping for years and have never had an experience like this.