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Smith+Noble Online Store

Smith+Noble Online Store

Overall store rating:  Store Rating: 2.0
Reviewed by 143 customers

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Showing 21-40 of 133 reviews Page 1 2 3 4 5 6 7   Previous   Next
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Overall Rating:Store Rating: 1.0
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HORRIBLE

by , Aug 12, 2007 Rated a Helpful Review
DO NOT BUY FROM SMITH + NOBLE!!!!! This company is horrible. They have very poor customer service. The product is very expensive and is not even good quality. Their customer service input an incorrect size and I have been paying it ever since. The ...
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Overall Rating:Store Rating: 5.0
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perfectly happy with my wood plantation shutters

by , Jul 5, 2007 Rated a Very Helpful Review
My experience has been all together different than most reviews posted here! I am so glad I didn't think to read these reviews before I ordered! My parent's have a house full of S&N products from 10 or 12 years ago so I have known of the company for a ...
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DO NOT BUY FROM S&N!!!!

by , Jun 1, 2007 Rated a Very Helpful Review
I only wish I read some of the reviews on this company from here before I went and ordered my shades from S&N, but I did so without that knowledge, and woe to me. Here is the time line of my horrible experience with S&N: 3/20- Called S&N to request ...
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Overall Rating:Store Rating: 1.0
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replacement parts not available; customer service replies but doesn't respond.

by , May 10, 2007 Rated a Very Helpful Review
We bought a house that had been decorated with Smith+Noble blinds and shades. Unfortunately, many of the valance clips and a couple of the opening rods were missing so I tried to purchase replacements from the company. There was no information on the ...
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Overall Rating:Store Rating: 2.0
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Beware!

by , Apr 2, 2007 Rated a Helpful Review
I am in the midst of a major customer service issue that I fear will not be resolved well. I ordered 4 custom natural woven wood shades from them to the tune of about $2500. The only reason I ordered from them is because they now offer guaranteed ...
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lousy product (honeycomb blind), worse service

by , Mar 22, 2007 Rated a Helpful Review
Almost nothing has gone right with my purchase of honeycomb blinds from Smith and Noble in August 2005. I like the insulation value of the honeycombs and the filtered light, but the mechanics are seriously defective. I sent several defective blinds ...
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Horrible customer service and internal operations processes

by , Feb 18, 2007 Rated a Very Helpful Review
I placed an order with Smith and Noble in December and have yet to receive my order (Feb 17, 2007). There was an issue with the way the order was fulfilled (dual fault) and I received a rod that was too small. I was advised to follow their discount ...
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Terrible. Shop elsewhere.

by , Jan 27, 2007 Rated a Helpful Review
So I purchased a house, and was given some Smith and Noble blinds (which were not installed) by the sellers of the home. Unfortunately they didn't give me any mounting hardware, so I called customer service thinking they would be more than happy to sell ...
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Low-end, poor quality window treatments with poor customer service

by , Nov 30, 2006 Rated a Very Helpful Review
Never buy from Smith & Noble. They don't know the meaning of customer service and their product looks like it was pulled out of the garbage. I called their 800 number to order blackout blinds. I was assured by their sales person that no light came ...
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Overall Rating:Store Rating: 2.0
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Stay away from honeycomb shades - shoddy workmanship

by , Nov 24, 2006 Rated a Very Helpful Review
We have ordered from Smith+Noble three times over a period of 8 years. The roller shades and wooden shades have all been very good, and arrived as ordered. I have had no difficulty installing any of the 12 or so window treatments I have ordered. ...
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Overall Rating:Store Rating: 1.0
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Defective product, poor customer service and NO refund policy

by , Sep 25, 2006 Rated a Helpful Review
We recently ordered several types of shades and blinds from Smith & Noble, doing so after previous success with the company. In our recent order, the honeycomb blinds and khaki Roman shades we ordered turned out well. But our experience with all 11 Solar ...
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Overall Rating:Store Rating: 3.0
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not bad, would use again.

by , Jul 29, 2006 Rated a Very Helpful Review
I ordered 9 bamboo shades (waterfall romans) from Smith and noble a couple of months ago, the shades were placed in 3 separate orders. Overall it was a pleasant experience. 3 of the shades that I had ordered were cut to the wrong size. I sent them an ...
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Overall Rating:Store Rating: 1.0
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A Confederacy of Dunces!

by , Jul 27, 2006 Rated a Very Helpful Review
We have spent close to 4 thousand dollars with S&N, in 3 separate orders going back to Dec/05, for our new home. All have been bamboo, Roman flat-fold shades for windows and French doors. About 2/3rd have been loop control (so the cats could not get to ...
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HORRIBLE!!!!! DO NOT, I REPEAT DO NOT SHOP SMITH+NOBLE

by , Jul 24, 2006 Rated a Very Helpful Review
I have never written an online review, but the poor quality products and the headaches I've received from my experience with Smith+Noble has prompted me to write my first review. I felt it my obligation to try to help others avoid such headaches. I ...
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Overcharged and no resolution yet

by , Jul 18, 2006 Rated a Helpful Review
I have had several good experiences with Smith and Noble over the past two years, but I was overcharged $250 on my most recent order. After several days of dealing with friendly but clueless Customer Service, they still cannot tell me WHY I was ...
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Cheap Construction of Products; Long Lag for Disconnected Installation

by , May 5, 2006 Rated a Very Helpful Review
Smith+Noble had to have really p*ssed me off in order for me to take the time to write an online review, which I rarely do. Here goes... In fall of 2005, I ordered $1,500+ worth of roller shades and solar shades, some conventional, some with loop ...
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Nice catalog - Lousy product - frustrating experience

by , Apr 15, 2006 Rated a Very Helpful Review
I first became interested in Smith and Noble after receiving their attractive catalog in the mail. I was impressed by their nice pics, wide variety of products and user friendly website. Since I wanted to purchase woven roman shades, I ordered several ...
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Another Bad Smith + Noble Experience

by , Mar 31, 2006 Rated a Very Helpful Review
I echo the other reviewers who say shun these guys like the plague. The bad news starts with the website -- you painstakingly enter your window dimensions, options, fabric, etc only to have some Smith + Noble employee re-enter that information, replete ...
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SHOP ELSEWHERE!

by , Mar 5, 2006 Rated a Very Helpful Review
I have been a customer of Smith & Noble for many, many years. Up until now, I always had good experiences with them. It had been several years since I had ordered from them, and this experience was completely different from any I have ever had before. ...
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Completely unsatisfied Smith+Noble customer!

by , Feb 26, 2006 Rated a Helpful Review
I recently purchased four bamboo curtain rods from Smith+Noble. The cost of the four rods was over $400.00, but I figured it was worth it since I was expecting a quality product. I was wrong! What I got were four very cheaply made rods. As an example ...
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Showing 21-40 of 133 reviews Page 1 2 3 4 5 6 7 Previous   Next

Read Surveys Where do surveys come from?
Showing 16-20 of 20 surveys Page 1 2   Previous
Date Rating
Overall Rating:Store Rating: 3.0
 
Oct 18, 2005
(Not Yet Rated)

The blinds I received were not exactly as ordered. This is the second time...
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Overall Rating:Store Rating: 5.0
 
Oct 17, 2005
(Not Yet Rated)

The product was fine the instructions for installation worked well, the...
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Overall Rating:Store Rating: 1.0
 
Oct 17, 2005
(Not Yet Rated)

Not only was no estimate given for how long it would take to ship these shades,...
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Overall Rating:Store Rating: 3.0
 
Oct 16, 2005
(Not Yet Rated)

Order was backordered and it took them a over a week to inform me of the delay....
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Overall Rating:Store Rating: 5.0
 
Oct 15, 2005
(Not Yet Rated)

I only ordered curtain fabric samples from smtih noble, these samples were of...
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Showing 16-20 of 20 surveys Page 1 2 Previous