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Smith+Noble Online Store

Smith+Noble Online Store

Overall store rating:  Store Rating: 2.0
Reviewed by 143 customers

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Showing 41-60 of 133 reviews Page 1 2 3 4 5 6 7   Previous   Next
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Will never purchase from them again!

by , Dec 19, 2005 Rated a Very Helpful Review
I have ordered twice from Smith and Noble. My first experience was questionable. After receiving my swatches, I chose one and attempted to place the order. I was informed that the fabric was discontinued (even though they had just sent it out to me!) ...
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Overall Rating:Store Rating: 2.0
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Poor quality and poor experience with customer service

by , Nov 30, 2005 Rated a Very Helpful Review
Several years ago, I placed a $1500 order with Smith+Noble and had no problems at all. The order was perfect, and the quality was good. Everyone that came to our house loved the blinds, and we recommended Smith+Noble to everyone. However, last month ...
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Overall Rating:Store Rating: 1.0
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They may have changed suppliers, service and quality have gone downhill.

by , Oct 31, 2005 Rated a Very Helpful Review
After ordering honeycomb shades two years ago from this company and having them arrive quickly,install easily and work well, I was ready to order again. I placed an order for nine different shades/blinds. Unfortunately, the company has changed ...
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Horrific

by , Oct 14, 2005 Rated a Very Helpful Review
Please avoid at all cost: misleading ordering process, shameful customer service, and inaccurate turnaround times advertised on Web site. Like many others who posted on this site, I, too, was missing a bracket on my first order and went through an ...
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AVOID SMITH+NOBLE AT ALL COSTS!

by , Oct 4, 2005 Rated a Very Helpful Review
AVOID SMITH+NOBLE AT ALL COSTS! I order three rooms' worth of cordless lift honeycomb shades, and have had numerous problems with order delays, order accuracy, order tracking, and installation. I ended up filing a complaint with the Better Business ...
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Overall Rating:Store Rating: 3.0
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great purchase, excellent product, lousy customer service.

by , Sep 25, 2005 Rated a Helpful Review
i had a very mixed encounter with smith+noble. i began with a great purchasing experience and finished with a very satisfactory product, but in between i found the company sorely lacking. i made my purchase of a set of soft-roman shades following a day ...
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Overall Rating:Store Rating: 1.0
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Nice Blinds - Terrible Customer Service/Shipping

by , Jul 26, 2005 Rated a Very Helpful Review
UPDATE (8/09/05) We received our "overnight-shipped" brackets a week and a half after they were promised to us...but all of our shades are installed. The shades look nice and function very well, but I will never ever do business with Smith and Noble ...
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Overall Rating:Store Rating: 2.0
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Order Missing Hardware -Customer Service Stinks!

by , Dec 31, 2004 Rated a Very Helpful Review
May 17 05 After writing my review to epinions.com on 12/30/04 I also sent a letter to Smith & Noble telling them how unhappy I was with the customer service. I received a phone call from Smith & Noble and was told that they were going to use my letter ...
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Overall Rating:Store Rating: 2.0
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Probably wouldn't purchase from again; bad swatches

by , Sep 22, 2004 Rated a Very Helpful Review
I purchased a "matchstick" type natural roman shade and a solar roller shade from this company, and my overall experience was disappointing. The shipping was prompt, but there is no online tracking of your order. Also, I never received email ...
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Overall Rating:Store Rating: 1.0
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Hit and miss, mostly quality products if you ever get them.

by , Jul 27, 2004 Rated a Very Helpful Review
We placed an order for shades that was well over $1000. That evening my wife decided she wanted to change something. I read their policy about not being able to change an order once it was placed, but just in case I called the very next morning as soon ...
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Horrible customer service and poor communication!

by , May 14, 2004 Rated a Very Helpful Review
Don't order from these guys if you want your window treatments anytime soon! When I placed my $900 order on 3/30/04, the website made no mention of the fact that the material was backordered. Since they don't offer tracking or automated email info ...
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Overall Rating:Store Rating: 4.0
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Had 2 good experiences with this company

by , Apr 15, 2004 Rated a Very Helpful Review
I ordered top-down roman blinds in 7/03 and had a great experience with the company. I received beautiful blinds, right on time. I installed them easily. Although 3 of 7 blinds were made in the wrong color, the mistake was corrected quickly. Within 2 ...
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Overall Rating:Store Rating: 4.0
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Smith + Noble....Curtains + Slow Shipping

by , Jan 12, 2004 Rated a Very Helpful Review
...A "first things first" to know about my shopping experience... I went into Smithandnoble.com 'blind'. That is, I had seen some roman shades in a Country Living article, noted the source, and went to the site. No catalog in ...
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Overall Rating:Store Rating: 1.0
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Good Prices On Curtains And Shades.- Impossible Installation

by , Jan 16, 2003 Rated a Very Helpful Review
UPDATE ON 2/15/04 Based on my prior good experience at Smith and Noble, I ordered three more honeycomb shades and one roller shade. The honeycomb shades came with brackets that were different than the ones I got with my first order described below. ...
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Overall Rating:Store Rating: 1.0
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Awful customer service- don't shop here.
by ,Nov 12, 2012
(Show)
Very poor customer service.  Placed a $1200 order only to be called 3 days later and told they don't make the fabric I ordered anymore.  I asked the service rep if she could assist with finding a similar color and price point of something they
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Greedy, lying,dishonest company.
by ,Aug 4, 2012
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I got an online quote for a couple of shades for a client.  I got it the first time, later that day I confirmed it. I did not print it....my  mistake.  I gave the client my price, when I went to order it, it came back almost twice the
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Disappointing
by ,Jul 29, 2012
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Product arrived several weeks later than promised; I mentioned that the order MUST arrive by a certain date and was told "no problem!".  Product arrived on porch in various shipments while we were out of town and one of the boxes was severely
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Not Professional - Unclear Warrranty
by ,Jun 12, 2012
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Called S&N to ask about "Limited lifetime warranty" for their Illussions Shades . They could not explain what this meant and told me to look a the web-site. I did and infomred them there is no elaboration. I asked to speak with a manager, and I was
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Smith and Noble can't handle bay window treatments and offer discontinued products online
by ,May 22, 2012
(Not Yet Rated)
Forget Smith and Noble if you have bay windows.  They do not "miter" window treatments for top coverings (valances, etc.).  I had them out two times - the first time, the product I wanted (and which was featured online) was discontinued.
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Poor Quality, Service and Exorbitant Prices
by ,May 22, 2012
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I have had an issue with every wood blind I have ordered or has been replaced by Smith & Noble. And ALL have had to be replaced.The quality has "gone south" with every order over the years, and to make matters worse, their customer service is
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Showing 41-60 of 133 reviews Page 1 2 3 4 5 6 7 Previous   Next