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Smooth Fitness

Overall store rating:  Store Rating: 4.0
Reviewed by 72 customers

A message from Smooth Fitness:
Treadmill Sale Save $200 on the Smooth 7.1 Power Folding Treadmill. FREE heart rate control.
  
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Showing 1-20 of 76 reviews Page 1 2 3 4   Next
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Overall Rating:Store Rating: 1.0
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BUYER BEWARE!

by , Jan 25, 2013 Rated a Helpful Review
After doing a ton of research for a treadmill and reading all of the reviews online, Smooth kept showing up as one of the top brands.  So I placed an online order for a treadmill on 1/5/13.  I received an order acknowledgment on 1/9/13 stating ...
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Overall Rating:Store Rating: 1.0
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Extremely bad experience!

by , Dec 23, 2012
(Not Yet Rated)
This company basically went out of business for a short time and re-formed as a "new corporation". During that transition period of several weeks, they took a lot of peoples money, including mine, and are now refusing to return it. Several weeks ago they ...
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Overall Rating:Store Rating: 3.0
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Great product, lousy service if you need it.

by , Mar 9, 2012 Rated a Helpful Review
This is for the Agile DMT X2 elliptical. The order experience was nice and easy, they were very willing to take my money. The unit arrived in the box as described. It was easily put together and works very well. After 9 months of use, not everyday but ...
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Overall Rating:Store Rating: 5.0
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Good quality product but be patient for delivery

by , Sep 23, 2011 Rated a Helpful Review
I have purchased the 6.75 Treadmill for Canada mainly for doing inclined power walk. Prior to my purchase, I have read several negative comments about the delivery problem. Although that the treadmill had good performance review, these comments almost ...
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Overall Rating:Store Rating: 1.0
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POOR! IT IS A TRAP FOR ONLINE CUSTOMERS!

by , Sep 22, 2010 Rated a Helpful Review
PLEASE BEWARE of the horrible "customer service" of Smooth Fitness company. For an online company, that can only be reached by email or phone, they have some of the most ignorant and rude personnel that I have ever dealt with. If you have a concern about ...
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Overall Rating:Store Rating: 4.0
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Quick & Painless with a few minor issues

by , Sep 28, 2007 Rated a Helpful Review
I recently bought a Elliptical CE 7.4 model for a good discounted price. The sale on the web site told me it would end on the Friday I ordered it, but I found the sale had continued the next week and still continues as I write this. It appears the sale ...
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Overall Rating:Store Rating: 2.0
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Potentially good, aggressively marketed, under supported. Would not recommend unless willing to adapt, improvise, overcome.

by , Feb 12, 2007 Rated a Very Helpful Review
I purchased a Smooth Fitness CE 3.2 Elliptical in July of 2006. It was easy to buy and assemble. The machine was quiet and worked very nicely for a month, and then the first problem appeared. The heart monitor readings became erratic. I reported the ...
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Overall Rating:Store Rating: 1.0
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The machines have a good reputation, it is the service that is a serious problem.

by , Aug 21, 2006 Rated a Helpful Review
I purchased a smooth fitness eliptical in December and have had nothing but problems. I have heard great things about the machines, I just got one that doesn't work, my problem is the company refusing to be accountable. My machine has been repaired 6 ...
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Overall Rating:Store Rating: 4.0
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Well it came in less than a week!

by , May 4, 2006 Rated a Helpful Review
So I'm minding my business as usual at the local gym I attended, when all of a sudden I ran into some corporate problems, ending up with a cancellation of my membership. But I wanted to maintain my regiment and I was capable of running 3 or so miles ...
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Overall Rating:Store Rating: 1.0
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HORRIBLE

by , Apr 17, 2006 Rated a Helpful Review
The ordering process and delivery were great, however, when we got the equipment and set it up, we immediately realized that certain aspects of the machine were not working. We read the manual over and over again to figure out how to use the heart rate ...
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Overall Rating:Store Rating: 4.0
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Overall a good experience. Customer service a bit confusing.

by , Jan 20, 2005 Rated a Very Helpful Review
I ordered my treadmill on Jan. 8th. The on-line form was easy to complete. I received a confirmation e-mail the same day. On Jan.10, I received another e-mail from customer support giving me the name of my personal customer service representative. ...
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Overall Rating:Store Rating: 1.0
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Frustrating. Time consuming. Ineffective.

by , Mar 3, 2004 Rated a Very Helpful Review
We bought a Smooth 9.3HR treadmill. It was a little while before we got the treadmill, but that was fine. The gentlemen who delivered and set up the treadmill scratched up an interior door pretty badly. One of the guys pocketed my wife's favorite ...
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Overall Rating:Store Rating: 5.0
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Very Very satistied with the overall experience with Smooth.

by , Feb 2, 2004 Rated a Helpful Review
I was a little worried about the delivery process of the treadmill from Smooth based on the other review's I've read on this web site but I experienced none of these problems. I ordered the Treadmill (model 7.1) on Tuesday afternoon and talked to the ...
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Overall Rating:Store Rating: 4.0
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The product has held up very well - 5+ years on

by , Jan 19, 2004 Rated a Very Helpful Review
"On the screen" and by the statistics, Smooth Fitness seems to make and sell a good product. My treadmill gets delivered tomorrow (finally - it took 24 days, do not believe the "5-10 business days" malarky on the website) so we do not know how it will ...
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Overall Rating:Store Rating: 1.0
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Poor customer support, half the order arrived, item did not work!

by , Nov 22, 2003 Rated a Very Helpful Review
I have spent the last 6 months researching the home-treadmill market, and after reading tons of reviews (professional and customers), I decided to purchase a Smooth Treadmill (9.15HR). The order was placed on-line with the company on 11/5/03 and, ...
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Overall Rating:Store Rating: 5.0
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Customer service is Excellent, But shipper royally inconvenienced me

by , Oct 26, 2003 Rated a Very Helpful Review
I did a lot of research on treadmills and still had questions. I called smooth fitness and talked to Keith not once, but several times. He was extremely helpful and patient with me! I did purchase a treadmill online on a Sunday evening. Since it was ...
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Overall Rating:Store Rating: 5.0
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Smooth Fitness Sold Me!

by , May 2, 2003 Rated a Very Helpful Review
I found my elliptical trainer on the Smooth Fitness web site. There was enough information on this site to arouse my interest. I contacted their customer service, and the representative that I spoke to was friendly, professional, and patient and...
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Overall Rating:Store Rating: 5.0
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Shopping at Smooth Fitness was a pleasant experience!

by , Mar 11, 2003 Rated a Very Helpful Review
I bought a Smooth 5.0 treadmill from Smooth Fitness, and I was impressed with the personal attention I received from their customer service department. The customer service representative that I spoke to was very courteous and answered all my questions...
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Overall Rating:Store Rating: 5.0
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I purchased the 7.1 treadmill...

by , Feb 3, 2003 Rated a Helpful Review
I purchased the 7.1 treadmill from Smooth Fitness and was quite pleased with the overall experience! The treadmill is wonderful! Customer service was terrific! The only drawback was that the 7.1 was in such high demand that I had to wait a couple...
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Overall Rating:Store Rating: 5.0
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Smooth Fitness offers quality treadmills...

by , Jan 3, 2003 Rated a Helpful Review
Smooth Fitness offers quality treadmills at reasonable prices. I purchased a Smooth 9.3 treadmill and find it to be of institutional quality at a fraction of the cost! Great warranties! Great customer...
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Showing 1-20 of 76 reviews Page 1 2 3 4 Next