HomeWeb Sites & Internet ServicesOnline Stores & ServicesSouthwest Airlines
Southwest Airlines

Southwest Airlines

Overall store rating:  Store Rating: 4.0
Reviewed by 45 customers
Write a review
Subscribe to reviews on this store
  View Information
  Read Reviews and Surveys
  Write a Review


Read Reviews  
Showing 1-20 of 46 reviews Page 1 2 3 - View all   Next
Date Rating
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Ripped off in under 10 minutes flat. I wanna get away.

by djb988, Dec 15, 2010 Rated a Somewhat Helpful Review by the Epinions community
I usually don't review places other than restaraunts, but something Southwest did to me yesterday made me very angry. I was at home booking a flight to Ft Lauderdale at a "wanna get away" price of $164. After filling out all of my information, ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Excellent customer service, best deals available anywhere.

by michaelcaz, Jul 31, 2010 Rated a Somewhat Helpful Review by the Epinions community
I booked a weekend trip to Las Vegas through Southwest Vacations.  I shopped at Travelocity, Orbitz, Expedia, TripAdvisor and Kayak to find the cheapest weekend trip.  Compared to these websites, Southwest had better pricing for Airfare / ...
Read the full review
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Bad faith contracting and advertising: you lose $$ like any other airlines on unused travel.

by rgupta, Jul 31, 2008
(Not Yet Rated)
I have used southwest airlines for over six years, flying on an average over 100 flights a year. So, quite obviously I have liked the airlines, partly because the fact that they respected your money (no change fees). When you fly so much, you are going ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Great for Airfare But Not As Much For Other Things

by hwranger, May 22, 2008 Rated a Helpful Review by the Epinions community
Southwest Airlines is probably one of the best airline websites in the business. I find it to be one of the best resources to find a cheap flight, via southwest airlines. The booking software itself is rather outdated, but it is very simple to ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Southwest.com - Easy to navigate and accomplish scheduling tasks

by becky2259, Mar 31, 2008 Rated a Very Helpful Review by the Epinions community
I have recently used Southwest Airlines' website numerous times, to book tickets, check flights, and change reservations with ease. How we came to use the Southwest Airlines website so much? We are in the process of relocating from Columbus ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Southwest Airlines - Makes Air Travel Easy and Cheap For Us

by AliventiAsylum, Mar 31, 2008 Rated a Very Helpful Review by the Epinions community
The nearest airport to us doesn’t have a huge selection in flights. The main carrier out of Manchester-Boston Regional Airport happens to be Southwest Airlines. I had never used Southwest Airlines before we moved here, but I have found it ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Great Airline, All in All!!!

by rev2, Dec 29, 2007 Rated a Somewhat Helpful Review by the Epinions community
The Website of Soutwest airlines is a very informative, easy to navigate and very helpful website. Its very easy to find out what kind of airline you'll be flying on, after you've found that out you can book you'r flight you can either click that or ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

No worries on Southwest.

by sd124, Nov 4, 2007 Rated a Helpful Review by the Epinions community
If every airline did business like Southwest, they probably would all be profitable. I work in the field of public safety. When I make vacation plans, often times I have to change them due to some emergency or an unforeseen circumstance. If you try to ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Southwest Airlines - New Preboard Policy Has Me Running For The Exits

by shimane, Oct 10, 2007 Rated a Somewhat Helpful Review by the Epinions community
Petition - www.StopSouthwestPreboard.com I once was in LUV with Southwest. No longer. The new family preboard policy has me running for the exits and shaking my head in disbelief at once was the leading airline for customer service cutting off ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Either VERY good or VERY bad

by kbacal, Mar 20, 2007 Rated a Somewhat Helpful Review by the Epinions community
I have been a huge fan of SWA for years and generally prefer to travel on them. The website is superb - among the easiest ones on the entire web (at least that I have found). They have very good prices and don't get into the nonsense of other airlines ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Saves the headaches for the airport.

by carwash, Mar 9, 2007 Rated a Helpful Review by the Epinions community
Regardless of my feelings toward the airline (which can be described as ambivalent at best), Southwest.com provides an excellent experience. Key to an enjoyable southwest flight is the coveted "A" boarding pass, enabling you to sit essentially ...
Read the full review
Overall Rating:Store Rating: 4.0
 

Southwest.com: Love It!

by ms_pookie, Feb 14, 2007 Rated a Very Helpful Review by the Epinions community
I like flying Southwest Airlines because it is convenient, affordable, and has great service. I will put up with the "herding" ... err, boarding ... procedure because of the ease of ticket purchasing, friendly customer service, and affordable airfares. ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Ding and other tidbits!

by larmarnie, Dec 20, 2006 Rated a Helpful Review by the Epinions community
I have been traveling with Southwest since 1996 and my problems have been few in comparison with other airlines. The open seating policy work out great once one understand it. The key to getting a good seat depends upon the time of check-in. Southwest ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

A few clicks...and you're good to GO-->

by chinafrog, Sep 27, 2006 Rated a Helpful Review by the Epinions community
This is where I will review the website. For my review of the actual flight please click (http://www10.epinions.com/con tent_259183382148 ).That’s where you will find the story of how I came across Southwest.com. I will try to evaluate the site on ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Perfect airline for short trips

by shiroubi, Aug 15, 2006 Rated a Helpful Review by the Epinions community
The online check-in was great no matter where you are as long as you have a computer. I checked in early so I got an 'A' boarding pass. In-person check in was a breeze, too. The staff were very friendly. In-person check in took no more than five ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

If SWA goes where I'm going I'm flying with them!

by policeladie, Mar 5, 2006 Rated a Helpful Review by the Epinions community
My family has traveled on Southwest Airlines numerous times in the last 8 years from California to Oklahoma, we've earned about 3 round trip flights through their rewards program. Last summer my dad bought 2 1-way tickets and was unable to use one, no ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Southwest.com is very well organized and gives you all the info needed for a flight!

by brian205063, Nov 11, 2005 Rated a Helpful Review by the Epinions community
Whenever we are planning a trip out of state and plan on flying, we always check Southwest.com first. They always have great fares listed, and if not, they still have very reasonable prices anyway. Their website is very simple and very organized. But ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

No moist towelettes, but meets expectations nicely

by gosox5, Jul 27, 2005 Rated a Helpful Review by the Epinions community
Most people gravitate toward Southwest Airlines for one reason: cheap flights. While there has been a slow and steady rise in their fares over the past several years, it is still a good option for those who value the bottom line over other travel ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

The Southwest website is one of the best - and cheapest - there is.

by brandi_jean, May 15, 2004 Rated a Very Helpful Review by the Epinions community
I began planning our trip to Las Vegas months before in hopes of finding cheap air fare. I am not a frequent flyer - I have only flown once before - so I had no preference in airlines. Our first trip to Las Vegas was through a travel agent who put us on ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

A good and down to earht airline.

by travelplus, Jan 12, 2003 Rated a Somewhat Helpful Review by the Epinions community
I recently flew Southwest Airlines from Oakland to Albuquerque three weeks ago. I enjoy their new leather seats and their snacks are good. The new boarding cards also help so that you can go right onto the plane after checking your bags. On the ...
Read the full review
Showing 1-20 of 46 reviews Page 1 2 3 - View all Next