Sport Chalet

I purchased 2 MLB Jerseys. The shipping took a long time. I received an email about 6 days after my order had been placed saying they had just shipped my order (neither of the items were back-ordered) and the package took another 5 days to get to me. I ...

Quite an experience, I ordered a kayak that was supposed to ship within 2-3 business day. The next day I checked to see the status and they had changed the shipping to 8-11 business days without notifying me. I tried to contact them by customer support ...

To sum up sportschalet.com...they suck!

I purchased a treadmill from them. The following are what makes them sucky.

1. Even though the treadmill included the "silver service" inside delivery, the driver refused to bring it inside. He said it was too heavy.

2. There was was large dent in the metal heart rate pads.

3. I purchased the extended warranty. What I received was a single sheet of paper that looked like it been copied 100 times. It was completely unreadable. I was able to make out some kind of serial number. Looks like they are running a scam by copying warranties but only paying for one from their vendor. I believe this is illegal.

3. When I called the support number on the treadmill invoice, which had the sports chalet logo, I reached fogdog.com. Fogdog said they have nothing to do with Sports Chalet. They can't even get their own phone number right.

All in all a very disappointing experience.

Ordered a Taylor Made Golf bag here. The price was the best around, the web site was very user friendly, the order and the shipping were both confirmed by email and the bag arrived unbelievably fast. I was very satisfied with all aspects of the transaction, and this will be my first stop on the web whenever I'm shopping for sporting goods.

Sports Chalet is all about taking care if its customers. The website is run by another company that just pays to use Sport Chalets name. So all the items that are online are not all sold at Sport Chalet. It is a pleasure to shop at Sports Chalet and they have great customer service. They have very helpful people who work at their stores are expanding outward from Southern California. They have a store in Sacramento and Antioch California. There is a store in Henderson and Las Vegas, Nevada and a few more opening in Northern California this year. They have stores all over southern California. To find the store nearest you go online to www.sportchalet.com and go to the help section and click on the retail store locator. Sports Chalet sell tons of stuff like snow boards, skis, back packs, shoes, fishing gear. It is very easy to use the Sport Chalet website. I bought a pair of shoes off of it. The shoes arrived on time and were exactly what I was expecting to get. They have 24 hour customer support number 1-888-801-9162. The checkout is secure and you do not have to worry about credit theft.

My friends, the coles and I went to the Sport Chalet in Porter Ranch on Jan. 27, 2008 to rent snowboard and ski gear. We arrived at the rental desk at approx. 1:30 p.m. There was no one at the desk and so we called out if "anyone was there". We waited for 20 minutes and we could hear noises in the back, but still no one would come help us. When three workers finally came out, they were unresponsive, inattentive and having a good time joking around with each other. It appeared very evident to me they had been smoking pot. They were uninterested in helping us or the people waiting behind us.