Staples Online Store

Shoppers looking for printer paper, folders, pens, envelopes, and other office supplies do not need to look very far on the world wide web to find an on- line retailer. Stores like this are plentiful, and office supplies are so commonplace that one can ...

Recently, I have begun using the Staples Online Store for a lot of purchases. The reasons being that not only are they easy to deal with, but they have had every product that I have searched for. The online version of the store is basically just a ...

I have been shopping from Staples for years. At first I frequented their brick-and-mortar stores ... but then I needed printer ink and couldn’t easily get to a store. So I thought of Staples.com. A good move on my part! Navigating the ...

Pros: a small business owners dream with great selection and reasonable prices
Cons: poor customer service and overall lack of organization in that department

I first discovered Staples.com after a friend e-mailed some great offers that the site was having at the time. Some of these offers seemed too good to be true but she insisted they were valid so I visited the site. With the information my friend...

As time goes on, I find it harder and harder to find ink cartridges for my all in one printer. So, last time I needed to shop for ink, I found Staples.com had the kind of ink I used, even a generic Staples brand that cost even less! So, I decided to give ...

When I shop for office or school supplies I usually just stroll down to my local Staples or OfficeMax retail. There are times, however, when Staple's online store comes in handy, i.e. when a product at my neighborhood Staples is out of stock. ...

I am reviewing Staples.com a store my husband often orders from because there are often shipping charge specials or free deliveries on items over $50.00. This was my first time using the site. He likes the site a lot.

About...

I often can't get out to the store to get the basics that I or my family need. Shopping on line has become the easiest thing for me to do to get things done quickly and as I need to. I shop from many places on the internet. But one of my favorites is the ...

I prefer shopping online and this is especially true for things like office and school supplies. I ...

I really expected more from Staples.com. They are a large chain with a lot of competition but they act more like an unprofessional start-up. I encountered errors at every step of my order. SHOPPING AT STAPLES Staples is a large chain of brick and ...

Staples.com I am an online junkie – I admit it! If I can have someone bring me something to my door for free or cheap delivery, then I am all over it! I used to spend two days a week just running errands because we need this here or that ...

There are too many times when I see myself running out of supplies that I could just scream. My problem is that I get too busy to keep tabs on the things I need until it’s almost too late to run to the store – which, by the way, I seldom make...

I shop quite a bit online, but I do not write a lot of online shopping store reviews. The plain truth is, most stores do not inspire me to review them. A typical shopping experience for me is: I go to the site; I find something I want to buy; I put it...

About three weeks ago I decided I had had enough. Enough of the messy office at home that made it nearly impossible to get anything constructive done. I wanted to go shopping for a new desk, but as my husband knows, and we both quickly relearned one ...

Pros: Solid. They weathered the dot com storm.
Cons: They did have some probs in the past.

Staples is a dot com survivor. If you shopped until your mouse drooped the last couple of years, then you’ll know that many companies bit the big byte and went to the great net store graveyard (and left folks stranded with unfilled orders and other...

Staples.com is my first choice for Office Supplies because I find their prices to be competitive and they offer free shipping on orders over $50. The items are typically delivered the next day so it makes more sense to have my large boxes of envelopes ...

Background: A couple months ago my husband and I went to Office Max and Staples looking for a desk after searching through both of their Online Stores. While at Staples, I fell in love with a basic task chair for $59.99. I wanted to get it, but ...

Ease of ordering There’s a retail Staples near my home. It’s so close, I often go there to browse. They always have employees that will assist you with any questions. If something is not available they will tell me to go online and ...

My company has been using www.staples.com site for more than a year now for all our office supply needs. When it is time to re-order supplies, I am the one who has to go online and place the order using our company credit card. I first ...

Any time I have had an opportunity to shop at Staples shop Online, I
have always had the privilege of finding exactly what I need. The
service from the online store was extremely prompt and helpful. I
recieved my product withing that...

Pros: Lowest prices, unbeatable delivery, unmatched selection
Cons: I don't have enough money to buy everything they offer!

Staples.com has long been my favorite place for office and home supplies. I have found the most items imaginable at a FRACTION of the cost of other stores. The One Day delivery is amazing and REALLY tips the scale in their favor. I ordered a set of...

The following was the review I had originally written. After two days they refunded the excess charged $10. So I felt I must be fair and tone it down a little. It does not change the fact that the below mentioned things did happen, but a DELAY of ...

This review is on my first, and most likely last, shopping expirience at Staples.com. The entire process was a huge waste of time and is the second worst company I've dealt with online. (The first "company" almost stole $1,000+ from me, and did steal...

Pros: office supplies, rebate center, weekly circular
Cons: dense and a bit hard to navigate.

The Staples retail stores are pretty good in terms of prices and selection, and convenient too with many branches located in my area. Online, the selection is the same as in the retail stores. What you can find in the stores, you can find online. Also...

Pros: nice selection, good delivery record
Cons: how do you know if the product is in stock?

Technology and office supplies seem to go hand in hand. So when brick and mortar stores began setting up Internet sites to pick up business, it is only natural that the office supply chains were quick to establish a presence online. Staples is one of...

Pros: Prompt, courteous cust svc. Knowledgeable abt cust accts and products. Competitive prices
Cons: None experienced. They should be careful of coupon codes.

Just after buying at Staples.com several months ago, I wanted to post at Epinions because my experience was so positive. However, at the time, there was no category for Staples.com. I wrote a review and saved it anyway to post on the Usenet or anywhere...

Pros: You don't have to leave your chair
Cons: Shipments come late and Customer Service is terrible

Staples is by far the worst online vendor I have ever dealt with!

In the last few years I have made a countless number of purchases on the Internet. I have bought everything from my books for school to a laptop with out stepping away from my...

As a major brick-and-mortar retailer, Staples is woefully unprepared for online sales and customer service. I have attempted two transactions online and Staples has dropped the ball on both. First, I wanted to buy a digital camera. While not a ...

Pros: Good prices, Free s/h with their FREE rewards card Cons: None Staples is a great place to buy your office supplies. If you join their FREE Staples Rewards program, you will receive free shipping on all orders (no minimum ...

I was looking to buy a desk for my fiance' and went into our local staples store and they were ot of the particular desk. I was told that if I went online or ordered through the store I would get the desk on Monday (I was in the store on Saturday) Well ...

Staples Online Store is great. I buy most office supplies for my workplace as well as for my home based business from them (the only things I do not buy there are the very few things they do not sell). Their prices are usually very reasonable, and they...

Staples a store that provides all the office supplies you would ever need. I have bought many office supply items from them some of which include: a shredder, paper, and electronic stapler. I have never had any problems with the delivery. Usually...

I love Staples, both retail and online! Online especially because of a few things: 1) FAST DELIVERY! Items are usually delivered in one or two business days. On a Wednesday I placed an order at about 4 in the afternoon and next day at 12:30! They use ...

This review only reflects Staples Online store (staples.com). I've been going to the brick-n-mortar Staples for my home office supply needs for years and never had much to complain about. This was the first and probably my last time dealing with Staples ...

I would just like to take the time to express my happiness with my recent desk purchase at Staples. I found a desk I like online and went to the store to order it. I had gift cards which were not redeemable online. I was offered wonderful ...

Pros: Good online coupons usually available.
Cons: Customer Service, web site.

I found an online $20 coupon off an order of $100 or more for Staples.com. I was in the market for a Sound Blaster Audigy sound card so this seemed like a good deal.

I checked their web site and they had the card for $99.98. Card showed as in...

ordered a canon s30 for only $349-20 web discount. online transaction when smoothly and i got and printed a receipt. product not delivered in 3-5 business days as stated. called 800 number and told there was a "web error". they were out of the camera...

I purchase a few thousand dollars worth of office supplies each year through staples.com for the small nonprofit I work for.

For most of that time I would say that the prices were quite good, in part due to the great coupons they gave out....

I ordered a printer from these guys on-line having shopped around for price and availability. Ultimately, they had a higher price than competitors (almost $100), but would deliver the item free the next day and confirmed this via their on-line customer...

I am someone who used to buy all my computers from Staples and the vast majority of my office supplies, too. However, I have to say that I will never buy another computer from them again. I even shudder now to buy so much as a pencil there. Let me share ...

Pros: Very convenient once you learn the mysterious ways of Staples.
Cons: Sometimes there are fulfillment problems (wrong item sent, delays in delivery)

On the one hand, the free delivery for orders over $50 is great. Their 'no questions asked' return policy is wonderful and so easy. There is a much larger selection of merchandise sold online than in their physical stores, if you know how to search the...

My experience with Staples.com was an excellent one. I bought 3 items yesterday, and they all arrived today! Free delivery, an extra $20 off my $100 purchase! Wow they are good! They got the order exactly right and everything came in mint condition....

Pros: Fast delivery, good products, good prices
Cons: Website was a little buggy. They seemed to have fixed it.

I recently purchased a leather office chair, boxes of envelopes, paper, and some printer cartridges from Staples. Not only did everything arrive nearly overnight, but delivery was free. There were no errors in the order, the prices were very...

I can best relay my experience with Staples.com by posting the email communications I've had with their customer service department...

Email #1, after waiting several hours for a confirmation of my order, I sent:

...

Pros: You can return things at local stores
Cons: lost orders, lost shipments, wrong items shipped-- just about everything you could imagine!

This has to be one of the worst online office-supply stores around. I have never, not once, had them properly deliver my order- not my own personal orders or orders for my company.

I stopped using Staples over a year ago now. I was a...

Their website gives you wrong info about order status (funny thing is they know about it and they have a disclaimer to address this). I ordered digital camera on 01/02/2003, order status showed as camera SHIPPED. Never got a tracking number, Had to wait...

I ordered my Micro Roll-N-Scroll online, I typed in my credit card information, and received my order confirmation number. The next day, I received my order on time as scheduled delivered by the...

Staples.com is a true staple for me when it comes to shopping for office supplies. I have used many other office supply stores, but find Staples.com to be the easiest and most convenient for me. The website itself is very well done. It is nicely ...

Nov. 29, 2005 Re: Order Number: 9157802416 Staples uses "Bait and Switch" tactics, beware! They put out ads for low prices on certain products that are meant to lure you in and then not allow you to get the product, or charge more for the ...

Pros: If they have what you want, you're in luck
Cons: They usually don't

Several years ago, I went online to Staple's to purchase items for my computer. Looking for ink for my Canon printer, I found none. They had some ink (maybe 3 brands) but not the one I needed. Not long after that, I tried to compare prices on...

Pros: Nice price, Good deals, Excellent service
Cons: don't know

Bought some computer peripherals and cables from Staples since they got this nice coupon (10 off 50) and free shipping on orders above 50.

Got the order pretty soon. But I found that one of the cable was not working and I wanted to return...

Pros: good delivery time, great selection
Cons: some products are more expensive than at other websites

My company uses www.staples.com all the time. We get everything from breakroom supplies to shredders and laminators and have never had a problem. They email a confirmation for all that you've ordered, and tell you how long it should take for it to...

Ordered a chair. After about a week, they called to say it had arrived at the store and it was okay for us to pick it up. A few days later, I call back before I leave for the store to pick it up. They have no idea what I'm talking about, and they take ...

While I have purchased many items in-store, this was my first purchase through Staples.com. In addition to some very good deals, Staples is known for being very good in handling their rebates - something other stores cannot say. They provide online...

Pros: So so service at retail store
Cons: Lost online orders, failure to remove from mailing list

If you can go to a retail Staples, find what you are looking for yourself, sometimes you will get good help, you're OK. My online experience with Staples.com has been the most frustrating of any online retailer I ever did business with. I am glad to do...

I ordered my Visioneer Scanner from Staples. I was pleased with how fast I received both it and my Rebate check. I would definitely shop there...

I live in a rural town and online shopping is a MUST for me. I have been very pleased with the selection and price of supplies I get from Staples.com over others I have ordered from. I get my order in 1-2 days ALWAYS and because I order $50 or more, I...

Ordered this item. Received confirmation of item in stock and order. Item never showed. Called cu ...

I LOVE STAPLES their service is Great everything i buy if i can get it at staples I do. I recieved my order within 3 days and everything with it was...

Had some very bad luck with DigitallDiscovery.com, so I tried out Staples.com to see what they could do. I found the same digital camera (Fuji FinePix A101) through them with a free Smart Media card (after cupon) with a total price tag of $ 160.00 no...

I love staples. I am an extensive tech buyer and have never recieved such incredible service and respect from a custome relations team or speed in which my order was processed. Never think twice about using staples because they will always preform to the...

OK well I know I really shouldn't comment on staples since I work for them (I do not work in a retail store)but I thought I would just say ... I don't order online because I want the product when I want it . I go to the website only to look up skus and ...

Very unhappy. Tungsten E malfunctioned I had the extended warranty BUT have to send it in as soon as they send the box. So I am without a PDA and very inconvenient. But at least it only took 3 hours on the phone and 6 phone calls to even figure out if they were going to anything. My friend had something similar happen but she bought hers at circuit city and they replaced it on the spot. I am livid.

I ordered a Computer Stand from www.staples.com. Their website was very easy to navigate through. I found several possible selections within the price range I established. Placing an order online was very simple and secure and I received my purchase on the day it was expected to arrive. I would make recommend www.staples.com.

Next day FREE shipping, without any coupon necessary. I placed a late afternoon order and received it by 10 AM the next day! No problems with items being in-stock, even during the holidays. Site was difficult to navigate regarding rebates, but a phone call to customer service helped. Returns are no-hassle. Rebates are done online and are trackable. I would definitely use Staples online store again.

slower delivery than promised, sent duplicate order when they failed to track order. Customer service polite but unable to coordinate picking up duplicate shipment. Motto is 'that was easy.' Reality is they are big on promotion, less than competitive in pricing and the worst for getting your order delivered and serviced.

I have bought a number of different items on-line from Staples, ranging from large to small. I have never had a problem with the quality, price or delivery. This is a good place to shop and there delivery charges are outstanding. If I am looking for something and Staples has it, that is where I buy.

I ordered goods with this store already several times: desk, fin. calculator, chair, camera and accessories.
Delivery speed: everything in time according to the schedule.
Delivery price: desk with hutch for 70USD with free delivery next day for a student without a car - good deal.
Prices: I bought calculator for half a price with their coupon, so it's great for a poor student as me.
Return policy: I had to return chair to the nearest store, everything came without any problems.
So, now wait for my camera and accessories. Hope everything will be fine.

I find Staples very easy on-line shopping and free shipping of immense value-I ordered a table from them on a Tuesday, and it was delivered free of charge on Wednesday-The table far exceeded my expectations and was priced far below any other dealer in and around my area-I LOVE STAPLES !!!!!

I have shopped at Staples' stores about 15 years, and online for several years. I have a rewards card with them, so I receive free shipping. Some orders arrive the next day--must be my location because I've never been unhappy with their products (including their photo paper) or in store customer service. Returns are easy. I also like that you can return empty ink cartridges for $3 credit towards any staples purchase, and once a month they send you a check good for anything from staples (not limited to ink). Every few months I also receive coupons via e-mail for $10 off a total order. And they allow you to use more than one coupon per order (ink reward check plus coupon).

Ordered a chair for someone as a Christmas present which was shown as Next Day Delivery.
Contacted them 12 days after ordering only to have them cancel the order saying there where stock difficulties with no other explanation or apology (5 days before Christmas!).

No other contact from them at all saying the order was delayed or out of stock.

Ever been in a store and see an item on sale but none are left on the shelf? Well this is one way around just that kind of situation. Staples can go on-line to the on-line area and find that item by skew or item number and ship it directly to your house,business or office.
I have gone into Staples on a sale day to find the item I wished to purchase gone and no replacements in stock and went to the customer service area to have them find one on-line and have it shipped to my house. The best part was because they ran out and I got the shipping for free. Not all stores do that but Staples aims to please.
I have also ordered directly from the website and have always got exactly what I ordered and in a prompt timely manner with out excuses or problems. The Staples team is well into serving you whether on-line or in the store.

On Black Friday 2006, at 6am, I purchased a 32" LCD from Staples.com, received a confirmation and an expected delivery date. At 12:10 the same day, I receive a call stating that they 1)did not have it in stock or 2) would not be getting any more. I asked what my options were, and was told to go to the Staples store to make the purchase. Being the sale was only from 6am to 10am, there was no way to make that happen, or to even go to another store as all stores had their specials done by noon. Beware!!!!

I purchased a Bush Mission Pointe "L" shaped desk and hutch from Staples Online store. It was easy to find the furniture I wanted online. The catalog also clearly showed the dimensions and photographs of the product which was very helpful. I had actually seen the desk at a Staples store, and went online to find out more about it. All the information I wanted (dimensions, other matching furniture in the collection) was on the Staples website. I was also pleased to see that the very desk I wanted came with the matching Hutch for free! Delivery was also free, so I paid only $262.00 for a desk and hutch that would have been more than $400.00. I ordered it online on a Sunday evening, and Tuesday afternoon, my delivery was in my office. I also received a confirmation e-mail for my order, and again to confirm delivery. The delivery man wheeled my order right into my office.

Overall my experience has been terrible.

They are happy to take your money - but as soon as I had a slight problem - nobody would talk at all.

I ordered office furniture. Well first of all they lost the order (even though I had a print out of the order from the online system). I reordered by phone, and they promised the free Assembly service would apply. One man turned up, who was just delivering it - nobody to assemble it.

OK, I assembled most of it myself. 2 major pieces were broken however. I tried the telephone line. You can get through on the sales number but "I'm sorry we are not allowed to connect you to customer support - that's a different number"

If you try ringing customer support - you just listen to that nice music for 15 or 20 mins before it cuts you off.

I did manage to talk with someone in sales (because if no-one answers the customer support call it is sometimes diverted to sales... - who said they would get someone to call me back.... it hasn't happened.

Every time I shop at stples, always have very good experience.Their customer sevice is excellent, very helpful and reply email fast. strongly recommend!

Never again! I purchased a desk and lateral file for my home office. One of the boxes was damaged and the driver wouldn't even take it off the truck because he knew nobody would accept it. They delivered the next day and left this huge desk in a box leaning against my front door. I called customer service and told them they needed to come and pick up the box because it was going to start raining and I couldn't lift it. Customer service (?) suggested I open the box and move each piece into the house individually. Of course, since the box was blocking the front door, that made it a much longer walk. Nobody came to pick up the box.

This afternoon I arrived home to find that they had come sometime during the day and entered my screened-in porch and left this wet box which was falling apart because of the rain.

Never again will I shop Staples for anything!

First we ordered an executive desk chair, it came in two days, which was great but it was 4 metal folding chairs. So I called and they said that UPS would drop off a new chair and pick up the folding chairs. Well they double charged our account $200.00, without telling us, because they do not give a credit until the other merchandise is returned and the UPS guy did not pick up the folding chairs. It could take 10 days. Well they delivered the new executive chair. The other folding chairs are still waiting to be picked up. The new chair was broken. So they want to charge our account another $200.00 to send a new chair. If you have been adding that is $600.00 that they want us to float out of our checking account. I do not know about you but that is a lot for a family with 4 Children. I have gone through all this trouble and can not afford to do that so now I end up with no desk chair.
They offered no resolution.

Placed an order with them and OVER A WEEK later had not heard a thing from them. They took the money from my credit card of course. Having to try and get some sense form them via emails was very painful I'd steer clear of them!!

I purchased a Laptop from Staples.it has broken down 3 times and each time They have taken a month to fix the problem
I will not buy another laptop from Staples

Outstanding Customer Service. The best online experience I ever had with any vendor

I recently bought a fax machine from Staples' Online Store. I received it the very next business day. However, after I received it, I found a better model for sale on Staples Online. So I called them up and asked if I could return the old one (which had not been opened) and purchase a new one.

The Service Rep said "no problem, I'll order you a new one for delivery tomorrow and we'll pick up the old one at your home". I asked how much will that cost, he said "no charge".

How's that for service!

VERY PLEASANT EXPERIENCE. THE SALESPERSON WAS EXTREMELY
HELPFUL, UNDERSTANDING, AND THOROUGHLY FAMILIAR WITH THE
PRODUCTS. HIS ADVICE WAS VERY HONEST, NOT PUSHY AT ALL
AND HELPED ME MAKE THE RIGHT CHOICE.

My experience with Staples Online Store- namely the "easy" rebate service- was pure hell. It took me hours on the phone with people that obviously didn't care to get 50 bucks worth of rebates back. Apparently the whole system was screwed up at that point, they had reference numbers that were supposed to print on the receipt not print. Not my problem, they should have had that sorted out before they sold it to me. Next time I'm just not going to bother buying from them. Easy Rebates should be a whole lot easier than that. Don't waste my time.

Staples.com is awesome, everything I have ever ordered has been in stock and on my doorstep the next day, just amazing. Make sure to apply for a free Staples Rewards Card, this is not a credit card, but with it you get free shipping, with no minimum!! How many stores offer that? Love this store!

The service was really great. The product arrived on time. The pricing was pretty avarage. The ease of use make this store great.

DO NOT BUY COMPUTERS FROM STAPLES! Their extended warranty company "Assurant" did not honor my warranty, and denied repairing my notebook because they determined it was damaged by me, without actually diagnosing it and without providing reasonable or sufficient evidence to back it up. They just wouldn't cover it, and Staples refused to step in and help, and refused to even look at the notebook. It had no external damage, cracks, breakage, or anything!

I tried zipzoomfly and they took a week to tell me they no longer had the item! Staples had it in my hands literally within 24 hours! Same item for $2.40 more! Their pricing might tend to be higher but their delivery is so darn quick!

Some times it is worth $14 for overnight delivery .. or Staples standard next day delivery!

Called with questions and used their online help - quick clear answers. Guys in the stores searched other stores for me without being asked! Hard to find that these days!

Thank you Staples!

i ordered a couple of items on line, and i received them the next day. i was satisfied with there products and good prices.

I cannot believe how dreadful their delivery/pick up service is. I have been let down three times by the delivery driver not turning up to pick up a broken chair. The first time they didn't put it on the system. Second time, who knows, I rang at 16:45 to ask where the driver was and was told that they work until 17:30 & to ring after that. I did and was told that management had gone home and they would just register my complaint. Another day another disappointment. Rang today 14/10 before 17:30 , spoke to a snotty nosed team manager who said he would not do anything until Monday. They would not get it picked up on Saturday as they don't work then and he wasn't going to give me any customer service and that was that. I'm so angry, my blood is boiling. Will never use them again. Complete & utter rubbish.

I am trying to get a price match from Staples compared against BestBuy.com for a WD Passport HD product but Staples customer service keeps telling me that i do not have the same model number. I checked the model number on the parent site for the product and from all the online sites its all the same except Staples site. So this is like Staples is cheating me by having a custom model for their site only that does not even match the model number on the parent wdc.com site also. This way Staples never has to match any price. Also when the item is in stock they did not respond to price match query and then say it is sold out. How can you have a custom number for Staples site and then say that it does not match other model numbers which are same for all the other sites.

1) Purchased this item at www.Staples.com, but my problem is with the new 'Staples Easy Rebate'. It was delivered but the software was missing. Staples replaced it immediately by picked up the 'defective' packaging and delivering another with everything intact. I submitted the $40 rebate was 'Invalidated' because the item was returned (even though it was a replacement-the replacement wasn't acknowledged). The system will not allow me to resubmit. 2) Purchased an 'After Thanksgiving Special' with strict requirements and met all if it yet I received an email stating my Staples Easy Rebate' request for TEON MEDIA DVD+R 40 PK due to "Invalid Purchase Date", even Staples Customer Service has reviewed and confirmed that I've met all the requirements, however, Staples Customer Service says can't do anything because "it's the Rebate Center that has to take care of the problem". So they continuously refer me to the same toll-free number with no actual person to talk to and each step reduntantly states informaton that my request was declined because of invalidated date. I'm in a loop.

Bought three Microsoft comfort keyboard and mouse packages in April. Cleaning people broke one leg off keyboard and offered to replace.

Microsoft advised they do not provide parts for keyboards and you have to buy a new unit.

Staples has it price at $80. I called customer service knowing it was a losing proposition.

Holly their csr from Nova Scotia (they work from home) offered to call MS and order the part explaining a new unit was missing one.

It will be here next week saving the cleaning people $80 and confirming my faith in Staples and my disgust for Microsoft.

TERRIBLE!!! They offered a camera and a free printer of your choice. The camera, was an OK price but I figured the free printer would seal the deal. They sent the camera quickly, then after that an email stating the order was closed and the printer was out of stock and they would not offer one at a comperable price.
What a ripoff. They still advertised the same deal on TV AFTER telling me it was out of stock. I heard of scams but never with a large company like staples, they suck...

Working in Manhattan one sees many Staples but the problem is the long lines to check out. So online ordering is the way to go. All I needed was toner for my printer. They have a great feature that allows you to find the right ink/toner for your printer without having to search to hard.

I ordered what I needed and it arrived the next day! Outstanding!

Staples could improve the look of their website (it's very unappealing) but all in all they have a pretty good site.

What good is all this hype if you can't get the product. They claim it's in stock, you order it, and, uh, sorry.

Be very careful when they say something is in stock. I have ordered 3 items from them in the last month that showed as in stock on their website but in reality would not be available for 3 weeks at least.

Over the past year I have purchased several items from Staples. I have not encountered any problems with their products or delivery. I would not hesitate to recommend this company for online or local store purchases.

We bought a computer monitor online. The website was extremely well done and easy to use. The monitor arrived within two days. Incredible experience. I would highly recommend buying from Staples.

I ordered a telephone with an answering machine. When it arrived, it was broken, however the packaging was perfect. When I asked about getting another, I was told to go into the store. At my local staples store, they didn't want to do the exchange, even after speaking to the manager. At last I received a new one, but after about three weeks it completely died. I brought it back and was told after 14 days it's not staples problem. I went back to the on-line store and e-mailed my story and was told that staples does not back up the merchandise after 14 days. This was a $75 phone!

Terrible. Stock systems is very poor and customer service is even worse. I had to reorder twice, to be canceled twice without notification. I would think if they canceled my order twice, they would try to keep me as a customer. Guess not! I all but cured from shopping at staples. The online experience is so poor that I'm definately not going to the B&M any longer either.

Where to start... First they mix up my order. They ship the wrong number of items, in their favor (surprise, surprise). After a week of phone calls, they reluctantly acknowledge their error and credit me for the missing items. Next, I submit a rebate using their Easy Rebate Center. I do everything as I am supposed to. I get an e-mail confirmation that my rebate has been accepted and a link to check the progress. I wait the 4-6 weeks for processing. Then I wait some more. Now it has been over 22 weeks. Their response is that they have no record of the rebate in their system, even though the record is as clear as day in the link they sent me. They later acknowledge that the record in the link is valid, but now they say they can not process the rebate because the rebate has expired. Duh! The rebate has been in their system for over 22 weeks and no one was processing it. This is the fourth rebate that Staples has refused to honor. So don't be fooled by their tempting "after-rebate" prices. You'll never see the rebate.

No problems at staples at all!!! I ordered on Dec 1 at 3pm and received shipment for free on Dec 2. The delivery guy originally showed up at my house at 1pm, but I was at work and didn't expect it so quickly. He called me and said he could come back when I got home, at 6:00pm!! I am extremely impressed in the delivery speed and professionalism. Also, this item originally was out of stock and I called their customer service. He said they would call me when the item was available. They called this morning, on Dec 2! All around a great experience.

The only thing I am disappointed about is that we don't have a Staples in Houston!!!!!! Why not?????

I find it hard to find what I need with the on line store. I think the services need to be reviewed.

I had an excellent first time experience using staples.com. My Pocket PC arrived earlier than their projected delivery time and I got a great price too.

I ordered networking equipment that came with a rebate on the last day of the rebate only to try and redeem the rebates on-line and their system declined my rebate! I was moving and changing jobs so I didn't get a chance to argue with customer service about it so I would paying regular price for the items when I could have ordered the networking gear from somewhere else much cheaper. Believe what the other's say - their customer service and on-line system sucks. Stick with the store and paper rebates.

Purchased memory for a PC. Used a Debit card. Returned the product for refund. Staples "put it back on my card" but did not mention it would take 3 days for the money to show up in my account. When I called, they said they do not usually tell people about the delay in the refunds.
Will not purchase anymore products there for me or for my government job.

Ordered a Nikon 4600 from Staples.com, as the store was out of stock for a Birthday present for wife. Ordering and charging credit card was very prompt and tracking info was good. When package was received, was no problem with top or side of package, but bottom had a HUGE (for a digital camera) opening that was very apparent that had never been sealed. A piece of shipping tape had been placed over part of this opening, however, was disappointed that cardboard was not there on space at least 3 times as wide as tape. Camera was VERY loosely packed inside outer box, and didn't even take it out to see how damaged it was.

Took the "unopened" (being very generous about it ever being sealed) box to local store and was po'd that their reaction to the worst packing job I have ever seen was "okay, we'll issue a refund to your AMEX" (as if they were doing me a favor, that I wouldn't have had it charged back to them.)

Their care in shipping and customer service has made me wonder why I didn't order from Office Depot in the 1st place.

Delivery is very fast. If ordering before 4PM on a weekday, it will be processed that day, and shipped the next day. I ordered an inexpensive product from in the store online, and paid at the register. I like that I didn't need to provide my credit card online. There was a delivery fee, but the associate that helped me waived it. Staff in the store is very helpful, and their website is very Easy. Also, in general, they give lots of coupons, which save very much money.

Staples Scam. Staples does not celebrate the same holidays as we do. Ordered one gift only for my kids this holiday season: A Kodak printer dock. The printer would not print. Tried everything in the manual. Went out and purchase a new memory card and new paper and cartridge (an extra $60 of expenses) and still would not print. Called Kodak customer service and they could not diagnose problem. Told me since it was such a recent purchase that I should return item. Staples online would not return it because it was past 14 days of purchase. Obviously they are scamming people into buying holiday gifts knowing that by the time the holiday rolls around and gifts are opened, it will be past 14 days from purchase and they do not have to stand by their merchandise. It's their way of passing on defective merchandise to the consumer without having any accountability.

Staples.com erroneously said an item was in stock and allowed me to order it. When they finally told me it was out of stock, it was too late to order it from another store in time for Christmas.

I ordered a answering machine/phone combo (Uniden CXAI5198) from Staples.com on Sunday in the week before Christmas 2005. The Staples.com web site said the item was "In Stock" and I received an immediate email saying the order was being processed. Two days later, I received an email saying the item was Out of Stock and that it might be back in 5-6 biz days. By that time, it was 3 days before Christmas and too late to order it from another source in time for Christmas.

When I complained to their Customer Service, they apologized but offered nothing more than to put it on backorder.

The best store ever. You can't beat their price matching. I love them. Especially with the money i save from the price matching.

My experience is actually with Staples Easy Rebates on line. This process so far has been anything BUT easy. There is continual technical problems on their website, and 2 e-mails I have sent have gone unanswered. I would be reluctant to deal with them again.

Major problem. I ordered a computer cart at Staples with a clerk who ordered it on line. It took 5 business days to get here and I ended up having to pick it up because UPS couldn't find the house. We get the article home and it is smashed. We call Staples on a Saturday (big mistake); could get nothing except an apology that they were very busy and try Monday. This delays the whole thing as we wanted this for a Christmas gift. I will update this review later. By the way, the person we spoke to on Saturday did say that the problem would have been easier to resolve if we had ordered it ourselves on line. What is the difference?

I work there and love it. cheap prices and easy to find item. That was easy. Just like the logo.

Horrible phone customer service. I spoke to an extremely rude woman, Doris, regarding a replacement purchase plan on a calculator I purchased two years ago. When I asked to speak to someone else, she actually said, "So they might give you something you're not entitled to?" Then,s she compared by calculator purchase to a car purchase. When I indicated that it was not an appropriate comparison, she indicated I called her stupid. Unbelievable attitude. Bottom line: DO NOT BUY THE STAPLES PRODUCT REPLACEMENT PLAN. They do not stand behind what they tell you.

I am happy with all of Staples Stores, and all that they have to offer. Their staff is very helpful about everything that they have to sell and if one sales person does not know anything about a product, they will direct you to someone that does know. I really like the service that they have to offer and the free delivery of a product if it is $50.00 or more. They do a really good job with everything and I only wish that they keep up the good work and at all times. Good job Staples!

I ordered a file cabinet from Staples, and got free delivery- with a few hitches.

Please be aware of the following:

* Staples will not send out any emails regarding the delivery - you need to log into their website to find out what day your delivery arrives.

* The only timeframe you will get is "between nine and five" (I had to call customer service for that information).

* The item will only be delivered THREE FEET inside your house - or you need to pay the driver extra.

So.. for heavier items, free delivery isn't that great -unless you have the time to wait for an entire day - and a couple of strong arms available to haul the item where you want it to be.

The availability of items was very good, but the lack of information provided regarding time of delivery and shipping options deters me from recommending this site to anyone.

There was a special offer for my digital camera: buy the camera, get some memory free. First of all, on the website they claim that the camera would be delivered next day. When you add it to your shopping cart, it's five days. OK, I got the camera in five days. The memory, although listed as a bundle, did not add to the cart properly, although the coupon number was included. A convenient glitch in the web site design, I guess. It took three phone calls and three weeks to finally get my memory. Their slogan should be "That was a pain in the neck", not "That was easy"! While this was going on, I checked other reviews. It looks like Staples has some difficulties keeping up with their own special offers. So, buyer beware!

I am a staples employee (and a university student).

1. I can check or company wide inventory at any time, and i often check on high dollar front page items before major sales.

2. More often than not the best deals in the newspaper for printers, laptops and the like are items that most store do not even have in stock or are very limited.

A few weeks ago we ran an add for a 550$ HP laptop that we had 0 (none) of, the store with the most only had 10. The website was also 'out of stock'.

THIS IS A WEEKLY TREND!

...
It is my overall plan to do more than my fair share to hold companies that take advantage of people accountable and disable them. It is not just business and just working there violates my ethics, but I do not lie to customers, and for that my job will most likely soon be at stake.

The prices at Staples are outrageous compared to those of other online stores. I actually feel sorry for anyone that does not do their research and shops at Staples. When comparing prices on 16GB SDHC flash memory I found the price at Staples to be $99.99. I found the exact same product for $26.99 + $3.99 shipping elsewhere. Blank DVD media is yet another horror story. Staples averages twice the price of any other stores from what I have found. PEOPLE! Please shop smart. Don't shop at Staples.