Staples Online Store

I love staples. I am an extensive tech buyer and have never recieved such incredible service and respect from a custome relations team or speed in which my order was processed. Never think twice about using staples because they will always preform to the...

OK well I know I really shouldn't comment on staples since I work for them (I do not work in a retail store)but I thought I would just say ... I don't order online because I want the product when I want it . I go to the website only to look up skus and ...

Very unhappy. Tungsten E malfunctioned I had the extended warranty BUT have to send it in as soon as they send the box. So I am without a PDA and very inconvenient. But at least it only took 3 hours on the phone and 6 phone calls to even figure out if they were going to anything. My friend had something similar happen but she bought hers at circuit city and they replaced it on the spot. I am livid.

I ordered a Computer Stand from www.staples.com. Their website was very easy to navigate through. I found several possible selections within the price range I established. Placing an order online was very simple and secure and I received my purchase on the day it was expected to arrive. I would make recommend www.staples.com.

Next day FREE shipping, without any coupon necessary. I placed a late afternoon order and received it by 10 AM the next day! No problems with items being in-stock, even during the holidays. Site was difficult to navigate regarding rebates, but a phone call to customer service helped. Returns are no-hassle. Rebates are done online and are trackable. I would definitely use Staples online store again.

slower delivery than promised, sent duplicate order when they failed to track order. Customer service polite but unable to coordinate picking up duplicate shipment. Motto is 'that was easy.' Reality is they are big on promotion, less than competitive in pricing and the worst for getting your order delivered and serviced.

I have bought a number of different items on-line from Staples, ranging from large to small. I have never had a problem with the quality, price or delivery. This is a good place to shop and there delivery charges are outstanding. If I am looking for something and Staples has it, that is where I buy.

I ordered goods with this store already several times: desk, fin. calculator, chair, camera and accessories.
Delivery speed: everything in time according to the schedule.
Delivery price: desk with hutch for 70USD with free delivery next day for a student without a car - good deal.
Prices: I bought calculator for half a price with their coupon, so it's great for a poor student as me.
Return policy: I had to return chair to the nearest store, everything came without any problems.
So, now wait for my camera and accessories. Hope everything will be fine.

I find Staples very easy on-line shopping and free shipping of immense value-I ordered a table from them on a Tuesday, and it was delivered free of charge on Wednesday-The table far exceeded my expectations and was priced far below any other dealer in and around my area-I LOVE STAPLES !!!!!

I have shopped at Staples' stores about 15 years, and online for several years. I have a rewards card with them, so I receive free shipping. Some orders arrive the next day--must be my location because I've never been unhappy with their products (including their photo paper) or in store customer service. Returns are easy. I also like that you can return empty ink cartridges for $3 credit towards any staples purchase, and once a month they send you a check good for anything from staples (not limited to ink). Every few months I also receive coupons via e-mail for $10 off a total order. And they allow you to use more than one coupon per order (ink reward check plus coupon).

Ordered a chair for someone as a Christmas present which was shown as Next Day Delivery.
Contacted them 12 days after ordering only to have them cancel the order saying there where stock difficulties with no other explanation or apology (5 days before Christmas!).

No other contact from them at all saying the order was delayed or out of stock.

Ever been in a store and see an item on sale but none are left on the shelf? Well this is one way around just that kind of situation. Staples can go on-line to the on-line area and find that item by skew or item number and ship it directly to your house,business or office.
I have gone into Staples on a sale day to find the item I wished to purchase gone and no replacements in stock and went to the customer service area to have them find one on-line and have it shipped to my house. The best part was because they ran out and I got the shipping for free. Not all stores do that but Staples aims to please.
I have also ordered directly from the website and have always got exactly what I ordered and in a prompt timely manner with out excuses or problems. The Staples team is well into serving you whether on-line or in the store.

On Black Friday 2006, at 6am, I purchased a 32" LCD from Staples.com, received a confirmation and an expected delivery date. At 12:10 the same day, I receive a call stating that they 1)did not have it in stock or 2) would not be getting any more. I asked what my options were, and was told to go to the Staples store to make the purchase. Being the sale was only from 6am to 10am, there was no way to make that happen, or to even go to another store as all stores had their specials done by noon. Beware!!!!

I purchased a Bush Mission Pointe "L" shaped desk and hutch from Staples Online store. It was easy to find the furniture I wanted online. The catalog also clearly showed the dimensions and photographs of the product which was very helpful. I had actually seen the desk at a Staples store, and went online to find out more about it. All the information I wanted (dimensions, other matching furniture in the collection) was on the Staples website. I was also pleased to see that the very desk I wanted came with the matching Hutch for free! Delivery was also free, so I paid only $262.00 for a desk and hutch that would have been more than $400.00. I ordered it online on a Sunday evening, and Tuesday afternoon, my delivery was in my office. I also received a confirmation e-mail for my order, and again to confirm delivery. The delivery man wheeled my order right into my office.

Overall my experience has been terrible.

They are happy to take your money - but as soon as I had a slight problem - nobody would talk at all.

I ordered office furniture. Well first of all they lost the order (even though I had a print out of the order from the online system). I reordered by phone, and they promised the free Assembly service would apply. One man turned up, who was just delivering it - nobody to assemble it.

OK, I assembled most of it myself. 2 major pieces were broken however. I tried the telephone line. You can get through on the sales number but "I'm sorry we are not allowed to connect you to customer support - that's a different number"

If you try ringing customer support - you just listen to that nice music for 15 or 20 mins before it cuts you off.

I did manage to talk with someone in sales (because if no-one answers the customer support call it is sometimes diverted to sales... - who said they would get someone to call me back.... it hasn't happened.