Staples Online Store

Every time I shop at stples, always have very good experience.Their customer sevice is excellent, very helpful and reply email fast. strongly recommend!

Never again! I purchased a desk and lateral file for my home office. One of the boxes was damaged and the driver wouldn't even take it off the truck because he knew nobody would accept it. They delivered the next day and left this huge desk in a box leaning against my front door. I called customer service and told them they needed to come and pick up the box because it was going to start raining and I couldn't lift it. Customer service (?) suggested I open the box and move each piece into the house individually. Of course, since the box was blocking the front door, that made it a much longer walk. Nobody came to pick up the box.

This afternoon I arrived home to find that they had come sometime during the day and entered my screened-in porch and left this wet box which was falling apart because of the rain.

Never again will I shop Staples for anything!

First we ordered an executive desk chair, it came in two days, which was great but it was 4 metal folding chairs. So I called and they said that UPS would drop off a new chair and pick up the folding chairs. Well they double charged our account $200.00, without telling us, because they do not give a credit until the other merchandise is returned and the UPS guy did not pick up the folding chairs. It could take 10 days. Well they delivered the new executive chair. The other folding chairs are still waiting to be picked up. The new chair was broken. So they want to charge our account another $200.00 to send a new chair. If you have been adding that is $600.00 that they want us to float out of our checking account. I do not know about you but that is a lot for a family with 4 Children. I have gone through all this trouble and can not afford to do that so now I end up with no desk chair.
They offered no resolution.

Placed an order with them and OVER A WEEK later had not heard a thing from them. They took the money from my credit card of course. Having to try and get some sense form them via emails was very painful I'd steer clear of them!!

I purchased a Laptop from Staples.it has broken down 3 times and each time They have taken a month to fix the problem
I will not buy another laptop from Staples

Outstanding Customer Service. The best online experience I ever had with any vendor

I recently bought a fax machine from Staples' Online Store. I received it the very next business day. However, after I received it, I found a better model for sale on Staples Online. So I called them up and asked if I could return the old one (which had not been opened) and purchase a new one.

The Service Rep said "no problem, I'll order you a new one for delivery tomorrow and we'll pick up the old one at your home". I asked how much will that cost, he said "no charge".

How's that for service!

VERY PLEASANT EXPERIENCE. THE SALESPERSON WAS EXTREMELY
HELPFUL, UNDERSTANDING, AND THOROUGHLY FAMILIAR WITH THE
PRODUCTS. HIS ADVICE WAS VERY HONEST, NOT PUSHY AT ALL
AND HELPED ME MAKE THE RIGHT CHOICE.

My experience with Staples Online Store- namely the "easy" rebate service- was pure hell. It took me hours on the phone with people that obviously didn't care to get 50 bucks worth of rebates back. Apparently the whole system was screwed up at that point, they had reference numbers that were supposed to print on the receipt not print. Not my problem, they should have had that sorted out before they sold it to me. Next time I'm just not going to bother buying from them. Easy Rebates should be a whole lot easier than that. Don't waste my time.

Staples.com is awesome, everything I have ever ordered has been in stock and on my doorstep the next day, just amazing. Make sure to apply for a free Staples Rewards Card, this is not a credit card, but with it you get free shipping, with no minimum!! How many stores offer that? Love this store!

The service was really great. The product arrived on time. The pricing was pretty avarage. The ease of use make this store great.

DO NOT BUY COMPUTERS FROM STAPLES! Their extended warranty company "Assurant" did not honor my warranty, and denied repairing my notebook because they determined it was damaged by me, without actually diagnosing it and without providing reasonable or sufficient evidence to back it up. They just wouldn't cover it, and Staples refused to step in and help, and refused to even look at the notebook. It had no external damage, cracks, breakage, or anything!

I tried zipzoomfly and they took a week to tell me they no longer had the item! Staples had it in my hands literally within 24 hours! Same item for $2.40 more! Their pricing might tend to be higher but their delivery is so darn quick!

Some times it is worth $14 for overnight delivery .. or Staples standard next day delivery!

Called with questions and used their online help - quick clear answers. Guys in the stores searched other stores for me without being asked! Hard to find that these days!

Thank you Staples!

i ordered a couple of items on line, and i received them the next day. i was satisfied with there products and good prices.

I cannot believe how dreadful their delivery/pick up service is. I have been let down three times by the delivery driver not turning up to pick up a broken chair. The first time they didn't put it on the system. Second time, who knows, I rang at 16:45 to ask where the driver was and was told that they work until 17:30 & to ring after that. I did and was told that management had gone home and they would just register my complaint. Another day another disappointment. Rang today 14/10 before 17:30 , spoke to a snotty nosed team manager who said he would not do anything until Monday. They would not get it picked up on Saturday as they don't work then and he wasn't going to give me any customer service and that was that. I'm so angry, my blood is boiling. Will never use them again. Complete & utter rubbish.

I am trying to get a price match from Staples compared against BestBuy.com for a WD Passport HD product but Staples customer service keeps telling me that i do not have the same model number. I checked the model number on the parent site for the product and from all the online sites its all the same except Staples site. So this is like Staples is cheating me by having a custom model for their site only that does not even match the model number on the parent wdc.com site also. This way Staples never has to match any price. Also when the item is in stock they did not respond to price match query and then say it is sold out. How can you have a custom number for Staples site and then say that it does not match other model numbers which are same for all the other sites.