Staples Online Store

1) Purchased this item at www.Staples.com, but my problem is with the new 'Staples Easy Rebate'. It was delivered but the software was missing. Staples replaced it immediately by picked up the 'defective' packaging and delivering another with everything intact. I submitted the $40 rebate was 'Invalidated' because the item was returned (even though it was a replacement-the replacement wasn't acknowledged). The system will not allow me to resubmit. 2) Purchased an 'After Thanksgiving Special' with strict requirements and met all if it yet I received an email stating my Staples Easy Rebate' request for TEON MEDIA DVD+R 40 PK due to "Invalid Purchase Date", even Staples Customer Service has reviewed and confirmed that I've met all the requirements, however, Staples Customer Service says can't do anything because "it's the Rebate Center that has to take care of the problem". So they continuously refer me to the same toll-free number with no actual person to talk to and each step reduntantly states informaton that my request was declined because of invalidated date. I'm in a loop.

Bought three Microsoft comfort keyboard and mouse packages in April. Cleaning people broke one leg off keyboard and offered to replace.

Microsoft advised they do not provide parts for keyboards and you have to buy a new unit.

Staples has it price at $80. I called customer service knowing it was a losing proposition.

Holly their csr from Nova Scotia (they work from home) offered to call MS and order the part explaining a new unit was missing one.

It will be here next week saving the cleaning people $80 and confirming my faith in Staples and my disgust for Microsoft.

TERRIBLE!!! They offered a camera and a free printer of your choice. The camera, was an OK price but I figured the free printer would seal the deal. They sent the camera quickly, then after that an email stating the order was closed and the printer was out of stock and they would not offer one at a comperable price.
What a ripoff. They still advertised the same deal on TV AFTER telling me it was out of stock. I heard of scams but never with a large company like staples, they suck...

Working in Manhattan one sees many Staples but the problem is the long lines to check out. So online ordering is the way to go. All I needed was toner for my printer. They have a great feature that allows you to find the right ink/toner for your printer without having to search to hard.

I ordered what I needed and it arrived the next day! Outstanding!

Staples could improve the look of their website (it's very unappealing) but all in all they have a pretty good site.

What good is all this hype if you can't get the product. They claim it's in stock, you order it, and, uh, sorry.

Be very careful when they say something is in stock. I have ordered 3 items from them in the last month that showed as in stock on their website but in reality would not be available for 3 weeks at least.

Over the past year I have purchased several items from Staples. I have not encountered any problems with their products or delivery. I would not hesitate to recommend this company for online or local store purchases.

We bought a computer monitor online. The website was extremely well done and easy to use. The monitor arrived within two days. Incredible experience. I would highly recommend buying from Staples.

I ordered a telephone with an answering machine. When it arrived, it was broken, however the packaging was perfect. When I asked about getting another, I was told to go into the store. At my local staples store, they didn't want to do the exchange, even after speaking to the manager. At last I received a new one, but after about three weeks it completely died. I brought it back and was told after 14 days it's not staples problem. I went back to the on-line store and e-mailed my story and was told that staples does not back up the merchandise after 14 days. This was a $75 phone!

Terrible. Stock systems is very poor and customer service is even worse. I had to reorder twice, to be canceled twice without notification. I would think if they canceled my order twice, they would try to keep me as a customer. Guess not! I all but cured from shopping at staples. The online experience is so poor that I'm definately not going to the B&M any longer either.

Where to start... First they mix up my order. They ship the wrong number of items, in their favor (surprise, surprise). After a week of phone calls, they reluctantly acknowledge their error and credit me for the missing items. Next, I submit a rebate using their Easy Rebate Center. I do everything as I am supposed to. I get an e-mail confirmation that my rebate has been accepted and a link to check the progress. I wait the 4-6 weeks for processing. Then I wait some more. Now it has been over 22 weeks. Their response is that they have no record of the rebate in their system, even though the record is as clear as day in the link they sent me. They later acknowledge that the record in the link is valid, but now they say they can not process the rebate because the rebate has expired. Duh! The rebate has been in their system for over 22 weeks and no one was processing it. This is the fourth rebate that Staples has refused to honor. So don't be fooled by their tempting "after-rebate" prices. You'll never see the rebate.

No problems at staples at all!!! I ordered on Dec 1 at 3pm and received shipment for free on Dec 2. The delivery guy originally showed up at my house at 1pm, but I was at work and didn't expect it so quickly. He called me and said he could come back when I got home, at 6:00pm!! I am extremely impressed in the delivery speed and professionalism. Also, this item originally was out of stock and I called their customer service. He said they would call me when the item was available. They called this morning, on Dec 2! All around a great experience.

The only thing I am disappointed about is that we don't have a Staples in Houston!!!!!! Why not?????

I find it hard to find what I need with the on line store. I think the services need to be reviewed.

I had an excellent first time experience using staples.com. My Pocket PC arrived earlier than their projected delivery time and I got a great price too.

I ordered networking equipment that came with a rebate on the last day of the rebate only to try and redeem the rebates on-line and their system declined my rebate! I was moving and changing jobs so I didn't get a chance to argue with customer service about it so I would paying regular price for the items when I could have ordered the networking gear from somewhere else much cheaper. Believe what the other's say - their customer service and on-line system sucks. Stick with the store and paper rebates.