Staples Online Store

Purchased memory for a PC. Used a Debit card. Returned the product for refund. Staples "put it back on my card" but did not mention it would take 3 days for the money to show up in my account. When I called, they said they do not usually tell people about the delay in the refunds.
Will not purchase anymore products there for me or for my government job.

Ordered a Nikon 4600 from Staples.com, as the store was out of stock for a Birthday present for wife. Ordering and charging credit card was very prompt and tracking info was good. When package was received, was no problem with top or side of package, but bottom had a HUGE (for a digital camera) opening that was very apparent that had never been sealed. A piece of shipping tape had been placed over part of this opening, however, was disappointed that cardboard was not there on space at least 3 times as wide as tape. Camera was VERY loosely packed inside outer box, and didn't even take it out to see how damaged it was.

Took the "unopened" (being very generous about it ever being sealed) box to local store and was po'd that their reaction to the worst packing job I have ever seen was "okay, we'll issue a refund to your AMEX" (as if they were doing me a favor, that I wouldn't have had it charged back to them.)

Their care in shipping and customer service has made me wonder why I didn't order from Office Depot in the 1st place.

Delivery is very fast. If ordering before 4PM on a weekday, it will be processed that day, and shipped the next day. I ordered an inexpensive product from in the store online, and paid at the register. I like that I didn't need to provide my credit card online. There was a delivery fee, but the associate that helped me waived it. Staff in the store is very helpful, and their website is very Easy. Also, in general, they give lots of coupons, which save very much money.

Staples Scam. Staples does not celebrate the same holidays as we do. Ordered one gift only for my kids this holiday season: A Kodak printer dock. The printer would not print. Tried everything in the manual. Went out and purchase a new memory card and new paper and cartridge (an extra $60 of expenses) and still would not print. Called Kodak customer service and they could not diagnose problem. Told me since it was such a recent purchase that I should return item. Staples online would not return it because it was past 14 days of purchase. Obviously they are scamming people into buying holiday gifts knowing that by the time the holiday rolls around and gifts are opened, it will be past 14 days from purchase and they do not have to stand by their merchandise. It's their way of passing on defective merchandise to the consumer without having any accountability.

Staples.com erroneously said an item was in stock and allowed me to order it. When they finally told me it was out of stock, it was too late to order it from another store in time for Christmas.

I ordered a answering machine/phone combo (Uniden CXAI5198) from Staples.com on Sunday in the week before Christmas 2005. The Staples.com web site said the item was "In Stock" and I received an immediate email saying the order was being processed. Two days later, I received an email saying the item was Out of Stock and that it might be back in 5-6 biz days. By that time, it was 3 days before Christmas and too late to order it from another source in time for Christmas.

When I complained to their Customer Service, they apologized but offered nothing more than to put it on backorder.

The best store ever. You can't beat their price matching. I love them. Especially with the money i save from the price matching.

My experience is actually with Staples Easy Rebates on line. This process so far has been anything BUT easy. There is continual technical problems on their website, and 2 e-mails I have sent have gone unanswered. I would be reluctant to deal with them again.

Major problem. I ordered a computer cart at Staples with a clerk who ordered it on line. It took 5 business days to get here and I ended up having to pick it up because UPS couldn't find the house. We get the article home and it is smashed. We call Staples on a Saturday (big mistake); could get nothing except an apology that they were very busy and try Monday. This delays the whole thing as we wanted this for a Christmas gift. I will update this review later. By the way, the person we spoke to on Saturday did say that the problem would have been easier to resolve if we had ordered it ourselves on line. What is the difference?

I work there and love it. cheap prices and easy to find item. That was easy. Just like the logo.

Horrible phone customer service. I spoke to an extremely rude woman, Doris, regarding a replacement purchase plan on a calculator I purchased two years ago. When I asked to speak to someone else, she actually said, "So they might give you something you're not entitled to?" Then,s she compared by calculator purchase to a car purchase. When I indicated that it was not an appropriate comparison, she indicated I called her stupid. Unbelievable attitude. Bottom line: DO NOT BUY THE STAPLES PRODUCT REPLACEMENT PLAN. They do not stand behind what they tell you.

I am happy with all of Staples Stores, and all that they have to offer. Their staff is very helpful about everything that they have to sell and if one sales person does not know anything about a product, they will direct you to someone that does know. I really like the service that they have to offer and the free delivery of a product if it is $50.00 or more. They do a really good job with everything and I only wish that they keep up the good work and at all times. Good job Staples!

I ordered a file cabinet from Staples, and got free delivery- with a few hitches.

Please be aware of the following:

* Staples will not send out any emails regarding the delivery - you need to log into their website to find out what day your delivery arrives.

* The only timeframe you will get is "between nine and five" (I had to call customer service for that information).

* The item will only be delivered THREE FEET inside your house - or you need to pay the driver extra.

So.. for heavier items, free delivery isn't that great -unless you have the time to wait for an entire day - and a couple of strong arms available to haul the item where you want it to be.

The availability of items was very good, but the lack of information provided regarding time of delivery and shipping options deters me from recommending this site to anyone.

There was a special offer for my digital camera: buy the camera, get some memory free. First of all, on the website they claim that the camera would be delivered next day. When you add it to your shopping cart, it's five days. OK, I got the camera in five days. The memory, although listed as a bundle, did not add to the cart properly, although the coupon number was included. A convenient glitch in the web site design, I guess. It took three phone calls and three weeks to finally get my memory. Their slogan should be "That was a pain in the neck", not "That was easy"! While this was going on, I checked other reviews. It looks like Staples has some difficulties keeping up with their own special offers. So, buyer beware!

I am a staples employee (and a university student).

1. I can check or company wide inventory at any time, and i often check on high dollar front page items before major sales.

2. More often than not the best deals in the newspaper for printers, laptops and the like are items that most store do not even have in stock or are very limited.

A few weeks ago we ran an add for a 550$ HP laptop that we had 0 (none) of, the store with the most only had 10. The website was also 'out of stock'.

THIS IS A WEEKLY TREND!

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It is my overall plan to do more than my fair share to hold companies that take advantage of people accountable and disable them. It is not just business and just working there violates my ethics, but I do not lie to customers, and for that my job will most likely soon be at stake.

The prices at Staples are outrageous compared to those of other online stores. I actually feel sorry for anyone that does not do their research and shops at Staples. When comparing prices on 16GB SDHC flash memory I found the price at Staples to be $99.99. I found the exact same product for $26.99 + $3.99 shipping elsewhere. Blank DVD media is yet another horror story. Staples averages twice the price of any other stores from what I have found. PEOPLE! Please shop smart. Don't shop at Staples.