Sweetwater Online Store

Placed an order for a whopping $16.97 worth of stuff on the 20th of December (Friday), 2008 and selected the free FedEx Saver shipping. On the following day (Saturday) I received a call from a very polite customer service representative who wanted to be ...

I recently ordered a $699.00 Brand New Zoom HD16 Digital recorder. I orderd it on a friday. My sales rep was going to mail it FedEx ground to Alaska and gave me a break on what would have been $60+ shipping for $25.00. CoolTo make a long story ...

Well I would like to say that Sweetwater.com is one big advertising blown-up picture trying to portray themselves as music123 or musiciansfriend or zzounds (you know one of the bigger online retialers) But in reality they are nothing more than an ...

Fantastic! I was completely thrilled with their huge selection. I was a firm believer in www.MusiciansFriend.com, but when they didn't have a particular item I was looking for, a Google search led me to Sweetwater.com. The customer service was the ...

There are literally hundreds of well known and oft used on line stores dealing in musical instruments and accessories. I have purchased guitars, harmonicas, ukuleles and assorted other items from several of them and have, by-in-large, been pleased with ...

I've just gotten turned on to Sweetwater through a friend of mine. This has to be the greatest thing on earth for musicians! It doesn't matter if you need simple instruction books or strings, top of the line guitars and amps on up to drums. I mean man, ...

I have a nephew who is suddenly getting into music in a big way. His recent birthday left me with a challenge. What do I buy a 20 year old who wants to be a musician? Luckily, he told me exactly what he needed. A keyboard case. A keyboard case? I had the ...

I've purchased a couple Shure products from Sweeterwater.com with no problems.  Customer service was A+ and I received the product in a timely manner.  They aren't the cheapest but service is more important to me.  One order I entered the incorrect number.  They were more than happy to let me return the product and credit my account.  Received the new product within a couple of days.  I have another order to place and am going to give them another shot.  I am a REAL customer, not an employee!

I'll walk down the list here:
My item (a new case for my bass guitar) was delivered on time and it was free shipping which a lot of these sites do not do.
I got the item I asked for - it was in good condition also (no scratches, dents).
Customer service I didn't have to deal with, although they did email me to confirm the item was shipped which I like.
Overall I am happy - I got a great deal on my guitar case and the shipping was free.  I'd definitely shop here again.

I had a pleasant experience with Sweetwater.  I placed an order, it shipped in the same days and arrived 6 days after that. With Free Shipping! Price was best I could see from any reliable retailer.

Highly satisfied with the order and delivery and will DEFINITELY use Sweetwater again!

The customer service is superb, the shipping time on my order was very fast. But none of this mattered when i opened the package to find 2 humbuckers that had apparently been used or demo'd, finger prints all over them and even some scratches. I have read other reviews since that say these people send 2nd hand junk and now i know 1st hand that they do...beware...

I you like the customer service at sweetWater.com to call you for the confirmation of your order, this is the right company that you want to do business with.

I would come back to shop here again. 

I ordered from Sweetwater for the first time yesterday, and I couldn't be more pleased. First of all, they had the best price for the item I purchased, plus free shipping and no tax. Today I received a call from one of their customer service reps, who wanted to make sure that my shopping experience was satisfactory.

He struck up a short conversation about the item I purchased, and shared his experience with it (he was also a guitarist.) Very friendly guy, and genuinely interested in my feedback.

I would most definitely shop there again!!

I had an excellent experience with Sweetwater. I ordered a Gator keyboard bag, which they had the best price on by far. The customer service was excellent! They shipped it right away, and it came today, exactly what I wanted and at a great price. I was very impressed.

When I waited too late to purchase my son's guitar for Christmas, I was frantically searching the Net for one and found it at Sweetwater. I was amazed at their customer service. They called me immediately after I placed the order because I had checked that it was a gift and I had used my business address. The guy was so nice and told me they were always there if we had questions or concerns about the product once it arrived.He gave me his number and extension and his assistant's number and extension. The order shipped super fast.

On Christmas Eve, when I realized I was one gift short for this same child, I was able to order a gift certificate on-line and have it e-mailed to me so that I could wrap it. Most websites will only mail them.

Then today when my son used the gift certificate, we received an e-mail a short time later saying the items had shipped. Not to mention the shipping was free!

They've won our business (for as long as this music phase lasts).