Sweetwater Online Store

Well I would like to say that Sweetwater.com is one big advertising blown-up picture trying to portray themselves as music123 or musiciansfriend or zzounds (you know one of the bigger online retialers) But in reality they are nothing more than an ...

I recently ordered a $699.00 Brand New Zoom HD16 Digital recorder. I orderd it on a friday. My sales rep was going to mail it FedEx ground to Alaska and gave me a break on what would have been $60+ shipping for $25.00. CoolTo make a long story ...

There are literally hundreds of well known and oft used on line stores dealing in musical instruments and accessories. I have purchased guitars, harmonicas, ukuleles and assorted other items from several of them and have, by-in-large, been pleased with ...

Placed an order for a whopping $16.97 worth of stuff on the 20th of December (Friday), 2008 and selected the free FedEx Saver shipping. On the following day (Saturday) I received a call from a very polite customer service representative who wanted to be ...

Fantastic! I was completely thrilled with their huge selection. I was a firm believer in www.MusiciansFriend.com, but when they didn't have a particular item I was looking for, a Google search led me to Sweetwater.com. The customer service was the ...

I have a nephew who is suddenly getting into music in a big way. His recent birthday left me with a challenge. What do I buy a 20 year old who wants to be a musician? Luckily, he told me exactly what he needed. A keyboard case. A keyboard case? I had the ...

I've just gotten turned on to Sweetwater through a friend of mine. This has to be the greatest thing on earth for musicians! It doesn't matter if you need simple instruction books or strings, top of the line guitars and amps on up to drums. I mean man, ...

Wow these guys hit me good. Bought a gig bag hardshell bass case and a pedal. Hardcase was sold as new for $125, received a used and damaged hard case. I can't believe that. Was also sent the pedal in a different shipment and was sent to my billing address instead of my shipping address. The pedal was lost. Now I have a used hardshell case, no pedal and a show to play tomorrow night. WATCH OUT FOR THESE GUYS!

The customer service is superb, the shipping time on my order was very fast. But none of this mattered when i opened the package to find 2 humbuckers that had apparently been used or demo'd, finger prints all over them and even some scratches. I have read other reviews since that say these people send 2nd hand junk and now i know 1st hand that they do...beware...

This is my second reveiw posted after placing two orders with sweet water. This company has been calling my cell phone and my parents home. I did not list my parents home phone number on my order so I assume they looked them up on the internet. I hope they read this reveiw and stop harassing me. I did nothing wrong as a customer. They are the ones at fault and need to make this up to me.

On line site stated they had Epiphone Les Paul guitar case in stock at $69.99, a few days later received email stating case was not in stock and wouldn't be for another 30 days. Customer service had good follow up but they shoudn't use teaser prices to draw you to site if they don't have item.

I you like the customer service at sweetWater.com to call you for the confirmation of your order, this is the right company that you want to do business with.

I would come back to shop here again. 

They are great. I ordered a synthesizer on Saturday with my personal check; the instrument arrived at my home the following Wednesday! It was in perfect condition and with a couple of complimentary Sweet Tarts and Fireball candies.
What more can you ask? Friendly sales personnel and speedy response.

I ordered a Roland V-Tour Electronic Drum set from them. Stephen, my sales rep, was great. Stephen always returned emails very promptly with an email or phone call. When he was out, the sales assistant replied to my email. Sweetwater delivered on time and accurate. My experience with Sweetwater was great. I highly recommend them.

I'll walk down the list here:
My item (a new case for my bass guitar) was delivered on time and it was free shipping which a lot of these sites do not do.
I got the item I asked for - it was in good condition also (no scratches, dents).
Customer service I didn't have to deal with, although they did email me to confirm the item was shipped which I like.
Overall I am happy - I got a great deal on my guitar case and the shipping was free.  I'd definitely shop here again.