Sweetwater Online Store

I have now ordered two things at sweetwater (soundcard and headphones). Both times, I placed my order at night, and the next morning I got a personal phone call from sweetwater just to let me know that my item had shipped and to ask if I had any questions. Their staff is extremely helpful and (unlike so many stores these days) they really know their products. Truly exceptional customer service!

I had an excellent experience with Sweetwater. I ordered a Gator keyboard bag, which they had the best price on by far. The customer service was excellent! They shipped it right away, and it came today, exactly what I wanted and at a great price. I was very impressed.

When I waited too late to purchase my son's guitar for Christmas, I was frantically searching the Net for one and found it at Sweetwater. I was amazed at their customer service. They called me immediately after I placed the order because I had checked that it was a gift and I had used my business address. The guy was so nice and told me they were always there if we had questions or concerns about the product once it arrived.He gave me his number and extension and his assistant's number and extension. The order shipped super fast.

On Christmas Eve, when I realized I was one gift short for this same child, I was able to order a gift certificate on-line and have it e-mailed to me so that I could wrap it. Most websites will only mail them.

Then today when my son used the gift certificate, we received an e-mail a short time later saying the items had shipped. Not to mention the shipping was free!

They've won our business (for as long as this music phase lasts).

I ordered a $5 insert cable from Sweetwater. That's five measly dollars...and free shipping to boot. Within two days, I had a message on my machine stating my order had been shipped, and telling me to feel free to call if I had any questions and the cable was in my had within three days. On this alone I was very impressed. But that's not the end of it. A week or so later, THEY CALLED AGAIN!!! For a $5 order!!! How rare is that? Do you think I'll consider ordering from Sweetwater again? Damn straight. Did I mention two follow-up calls for a $5 order? Wow...

I ordered from Sweetwater for the first time yesterday, and I couldn't be more pleased. First of all, they had the best price for the item I purchased, plus free shipping and no tax. Today I received a call from one of their customer service reps, who wanted to make sure that my shopping experience was satisfactory.

He struck up a short conversation about the item I purchased, and shared his experience with it (he was also a guitarist.) Very friendly guy, and genuinely interested in my feedback.

I would most definitely shop there again!!

I'm definitely a jaded customer when it comes to purchasing online, and music gear in general. Sweetwater has won my lifelong allegiance by demonstrating amazing customer service techniques that are simple, but go a long way to show how dedicated this company is to giving their customers a positive experience! As soon as I placed my order (which was no more than $60, mind you) I received a call from a customer service representative letting me know that it will be shipped shortly. I even received a follow up call more than a month later to make sure that I was satisfied with my purchase! Oh, and the package had a few treats thrown in as well! Airheads, anyone? These guys rock!

I will definitely order from Sweetwater Sound again. I was contacted at least twice by email and phone when my order was backordered, before I even had a chance to contact them, and received my order a few days late but new and functioning perfectly. Other places may be cheaper, but I seriously doubt that they have the customer care and relations that Sweetwater Sound has. Most of the time you get what you pay for. Don't be at all afraid to order from these folks.
Philip W. Starr

I'll walk down the list here:
My item (a new case for my bass guitar) was delivered on time and it was free shipping which a lot of these sites do not do.
I got the item I asked for - it was in good condition also (no scratches, dents).
Customer service I didn't have to deal with, although they did email me to confirm the item was shipped which I like.
Overall I am happy - I got a great deal on my guitar case and the shipping was free.  I'd definitely shop here again.

I you like the customer service at sweetWater.com to call you for the confirmation of your order, this is the right company that you want to do business with.

I would come back to shop here again. 

The customer service is superb, the shipping time on my order was very fast. But none of this mattered when i opened the package to find 2 humbuckers that had apparently been used or demo'd, finger prints all over them and even some scratches. I have read other reviews since that say these people send 2nd hand junk and now i know 1st hand that they do...beware...

This is my second reveiw posted after placing two orders with sweet water. This company has been calling my cell phone and my parents home. I did not list my parents home phone number on my order so I assume they looked them up on the internet. I hope they read this reveiw and stop harassing me. I did nothing wrong as a customer. They are the ones at fault and need to make this up to me.

Wow these guys hit me good. Bought a gig bag hardshell bass case and a pedal. Hardcase was sold as new for $125, received a used and damaged hard case. I can't believe that. Was also sent the pedal in a different shipment and was sent to my billing address instead of my shipping address. The pedal was lost. Now I have a used hardshell case, no pedal and a show to play tomorrow night. WATCH OUT FOR THESE GUYS!