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Swiss Colony

Swiss Colony

Overall store rating:  Store Rating: 2.5
Reviewed by 36 customers

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Showing 1-39 of 39 reviews   Back to paged view
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Overall Rating:Store Rating: 1.0
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Will cheat you in a second. DO NOT order from them

by , Dec 10, 2010 Rated a Helpful Review
I ordered from Swiss Colony the first week in December and had promotional codes to get 2 free items when I placed a order. I did this and got confirmation and then today I received email from them that they shipped my order and this is what it ...
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Overall Rating:Store Rating: 1.0
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WORST CUSTOMER SERVICE!

by , Sep 27, 2010 Rated a Very Helpful Review
I have been ordering from them since 1986.This year I ordered online and I clicked on one item that had a delayed shipping date, I confirmed it, It was on the online order slip, but when they emailed me my order that item was not on the order. I ...
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Overall Rating:Store Rating: 1.0
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The worst customer service

by , Dec 22, 2009
(Not Yet Rated)
I placed an order with swiss colony November 10, 2009 and the order was to arrive no later than December 23. As today is December 22, I decided to call and find out were my order was. as it turns out they just shipped the order today and there is no way ...
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Overall Rating:Store Rating: 4.0
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No serious problems, easy checkout, tasty foods!

by , Dec 9, 2009 Rated a Very Helpful Review
I’ve long struggled to keep away from mail order munchie holiday gifts since my struggle with Hickory Farms a few years back.  But, as you know, once you’ve ordered from ONE of these companies, it seems they ALL have your address and ...
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Overall Rating:Store Rating: 5.0
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Ordering Easy, Shipping Quick, Christmas shopping done.

by , Dec 5, 2009 Rated a Very Helpful Review
On Friday November 20. 2009 I recieved a catalog from The Swiss Colony. As I flipped through the pages I found certain products caught my eye. Despite reading some terrible reviews I decided to place my order  November 26 ,2009.  ...
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Overall Rating:Store Rating: 4.0
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Advice from a former employee: READ THE FINE PRINT FIRST

by , Jan 4, 2008 Rated a Very Helpful Review
As a previous employee of SC and a customer of 5 years, I have to say that most of the negative experiences with SC could be avoided if our customers would READ THE FINE PRINT before placing an order, either online, by phone or mail. If you receive a ...
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Overall Rating:Store Rating: 4.0
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frustrating, but all in all, worth it in the long run

by , Dec 18, 2007 Rated a Very Helpful Review
Overall, I would say that I LOVE the things from swiss colony. The Petits fours are to DIE for, and in fact this year I took the plunge to do something I've NEVER done. Ordered the 72 piece pack from them. Yum! I also ordered Baklava (because It's been ...
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Overall Rating:Store Rating: 2.0
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Has become a major disappointment !

by , Jun 29, 2007 Rated a Helpful Review
I've done a lot of shopping at Swiss Colony over the years and for the most part have been very satisfied with their products. However, recently I ordered a set of three fruit breads. My family and I ate one of the loaves and immediately got sick. The ...
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Overall Rating:Store Rating: 1.0
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Not a good thing

by , Oct 11, 2006 Rated a Very Helpful Review
This was my first order from the Swiss Colony. I bought a beef log that came with a small, "free" container of hot mustard. I bought some cheese and a beautiful chocolate torte. Since it was my first order I got a free container of Macadamia Nut ...
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Overall Rating:Store Rating: 2.0
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Savory snacks worthwhile; sweet stuff somewhat subpar

by , May 19, 2006 Rated a Very Helpful Review
Since I was a kid, I've coveted the half-size Swiss Colony catalog that comes every fall. The pages are filled with delicious photographs of meat and cheese and cake and all kinds of goodies. My brother and I would beg and plead for our parents to buy us ...
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Overall Rating:Store Rating: 1.0
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Most horrible online transaction EVER

by , Dec 28, 2005 Rated a Very Helpful Review
This has got to be the online transaction from Hades. My aunt in the nursing home (I’m her financial power of attorney) wanted me to order gifts for several family and friends from Swiss Colony. She gave me the information and I persuaded her that it ...
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Overall Rating:Store Rating: 4.0
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Quite expensive, great, miniature food.

by , Nov 29, 2005 Rated a Very Helpful Review
I have used Swiss Colony several times and have even been sent products from them by others. I love the towers, although they are so much smaller than the pictures in the catalog. In fact all of the food is miniature. I ordered a sausage box for my ...
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Overall Rating:Store Rating: 1.0
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Swiss Colony Ruined My Christmas Gift-Giving

by , Dec 27, 2004 Rated a Very Helpful Review
I am livid. A few days ago, I decided that I wanted to ship out some gifts to four families for the holidays. If you read my review on T he Vermont Country Store, you will see that I wanted to give some breakfast ...
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Overall Rating:Store Rating: 4.0
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Christmas is Coming, and so are Swiss Colony catalogs! Oh those lucky out-of-town relatives *grin*

by , Aug 4, 2004 Rated a Very Helpful Review
We have some out-of-town relatives that like the gift products from Swiss Colony, or at least that is what Mom-In-Law stated. I have long (every Christmas) received catalogs from this merchant, yet prior to persuasion from Mom-In-Law, hadn't ...
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Overall Rating:Store Rating: 4.0
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Swiss Colony: For Us It Beats Hickory Farms Hands Down!

by , Dec 27, 2003 Rated a Very Helpful Review
For many years I ordered Christmas gifts for my cousins from Swiss Colony. Ordering through their catalog was easy, and it was a great way to have the gifts shipped right to their houses. As we all got older and started having kids of our own, ...
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Overall Rating:Store Rating: 2.0
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HORRIBLE

by , Dec 24, 2003 Rated a Very Helpful Review
Don't believe the first review. Sounds like that was the company writing it. My experience with Swiss Colony has been horrible. I ordered one item off their web site. They made me pay an "Address Fee", whatever the hell that is, and it was slated to be ...
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Overall Rating:Store Rating: 1.0
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Don't shop for the free offers!

by , Nov 24, 2003 Rated a Very Helpful Review
‘Twas the holiday shopping season, when all through the house not a creature was stirring, so I grabbed my computer mouse. I settled down all snug in my chair while visions of Swiss Colony’s free offers danced in the air. I shopped and I ...
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Overall Rating:Store Rating: 4.0
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Wonderful experience with a wonderful company

by , Apr 22, 2003 Rated a Very Helpful Review
I LOVE THE SWISS COLONY! I was able to order several Christmas presents at once, and have them all sent to different addresses. With the credit plan they offer, it made buying everything I need much easier.

On the website there were so...
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Overall Rating:Store Rating: 5.0
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Swiss Colony = Christmas shopping ease!

by , Jul 26, 2002 Rated a Very Helpful Review
My first Swiss Colony experience was almost ten years ago. I don't remember how I ran across them, but certainly remember the feeling of glee when I realized we could buy Christmas gifts and defer payments and in monthly payments at that!

To...
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Overall Rating:Store Rating: 1.0
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Swiss Colony, NOT!

by , Jan 30, 2002 Rated a Helpful Review
Yet another place that misleads with flashy pictures, making things look bigger than they actually are. But my main complaint is not the lack of value in these gifts but their inept billing department.
I put my Christmas order in around September,...
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Overall Rating:Store Rating: 5.0
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Great Experience - Great Quality

by , Jan 5, 2002 Rated a Helpful Review
I've shopped Swiss Colony/Seventh Avenue for the past couple of years for Christmas gifts. Mainly because I have credit with them, but also because the quality of their merchandise is relatively incredible. Though Swiss Colony's name is related to food...
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Overall Rating:Store Rating: 4.0
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This place is great

by , Dec 12, 2001 Rated a Helpful Review
Pros: lots of sweets, good gift packages
Cons: kind of pricy
I recently saw my mothers catalog from swiss colony. I decided to place an order because there seemed to be some pretty good things in there. They have a wide variety of items including gift packages great for the holidays, they have the ones with the...
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Overall Rating:Store Rating: 4.0
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Swiss Colony - You can feel safe in ordering here.

by , Dec 11, 2001 Rated a Very Helpful Review
Pros: Good products and good customer service. High trust company.
Cons: Prices and shipping a little high. Net site needs some work.
Christmas is the K-Mart tree with handmade ornaments, caroling around the neighborhood and Swiss Colony macadamia nut candies. Although the tin boxed nut candies are great for giving, my boys would be so disappointed if I gave them away that we...
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Overall Rating:Store Rating: 4.0
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Food Products Good or Not?

by , Nov 20, 2001 Rated a Helpful Review
Pros: good quality food products, fast service
Cons: a bit pricey
I have ordered three times now from Swiss Colony. I've been quite satisfied with all the products I've ordered. Last Christmas I ordered food gifts for my husbands' employees. They just raved about them. So this year I have ordered more. The food...
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Overall Rating:Store Rating: 1.0
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I do not recommend this company to anyone!
by ,Jul 31, 2013
(Show)
I will never do business with this company again.  It sends out catalogs to senior persons without explainining fully their payment policy. This has ruined my Mother's credit.  They suck! Will not remove a collection that has been paid in full.
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Overall Rating:Store Rating: 1.0
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Bait and switch company with horrible customer service.
by ,Oct 31, 2010
(Show)
I ordered from Swiss Colony as they had a deal offering two free items with orders.  A week after I ordered, I received an e-mail telling me that they would only honor one free item, and if I had any concerns to e-mail back ASAP as they would be
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Overall Rating:Store Rating: 1.0
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Rip Off.
by ,Mar 9, 2010
(Not Yet Rated)
Aweful.  A $24.95 product cost me $43.25.  Shipping and handling I understand but addtional fees are just stupid.  $2.99 just for an address different then mine when nothing is coming to me and $5.99 for processing my order. 
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Overall Rating:Store Rating: 5.0
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Excellent service and products.
by ,Dec 18, 2009
(Not Yet Rated)
Just received my first order in many years from SC and I was very pleasantly surprised. Tow of our tiems were crushed and I emailed and got a quick response and replacement of our items. Our other items were fine and very fresh and yummy. Their packaging
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Overall Rating:Store Rating: 1.0
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Worst online retailer ever
by ,Dec 28, 2008
(Show)
Probably the worst customer service of any business that I have ever encountered. I ordered a gift basket for a relative for a Christmas present. Within a few minutes of the purchase I found a similar basket for a much lower price that also included
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lousy service, lame excuses, utter disappointment
by ,Dec 25, 2008
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I placed an order on December 17th.  After receiving numerous solicitations to buy more goods, but not having received my order, I began investigating said order.  It turns out that my credit card was declined for an "unknown" reason. 
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Overall Rating:Store Rating: 1.0
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Terrible customer service, no tracking, no accountability
by ,Dec 19, 2007
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In November I placed four orders from Swiss Colony. Two were for personal gifts and two were to be delivered to businesses. I asked that they all be delivered the week of December 10th. Today is the 19th and only one of my gifts has shown up. Their
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Overall Rating:Store Rating: 4.0
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This tradition makes it fun to give even when shopping online
by ,Nov 30, 2007
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I always order my online food gifts the first week in December just to make sure they get here on time. My favorite Swiss Colony treats to send to myself and others are the melties (because they're so cute and I couldn't make them myself if I tried) and
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Overall Rating:Store Rating: 5.0
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always great food and non-food items at great prices
by ,Dec 13, 2006
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I have been shopping at Swiss Colony for 4 years and they consistantly deliver wonderful food items as well as great non-food gifts. Their "baby swiss rounds" is the very best Swiss Cheese I have ever tasted. I buy at least 2 every Christmas-- one for
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Overall Rating:Store Rating: 4.0
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Nice gifts for people who have everything
by ,Nov 25, 2006
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We have used Swiss Colony for several years for gifting the grandparents who live far away. Grandma likes to have items to serve visitors, so we always ship for early December delivery. Never a problem, though the website "updates" this year made me
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Overall Rating:Store Rating: 5.0
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Excellent products and customer service
by ,Jan 21, 2006
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I have been a Swiss Colony customer for the last 3 years, a very Happy Customer, the Quality of their products could be called "SUPERB", their online ordering is a piece of cake, but I wish they would use a shipping company other than "FEDEX"..better
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Overall Rating:Store Rating: 1.0
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Debit card disaster
by ,Dec 15, 2005
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Swiss Colony has a policy of placing a credit or debit card hold on funds when an order is placed. Fine and dandy if they complete the original credit card transaction when the item is shipped. Instead, Swiss Colony has run an additional transaction
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Poor service, bad products
by ,Oct 17, 2005
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Very very poor customer service and business practices. Pulled a "Bait and Switch" by changing my order without giving my an opportunity to cancel. Sent out a modified order and billed my credit card. Furthermore, their products are dry, waxy and
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Overall Rating:Store Rating: 4.0
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Very good source
by ,Dec 26, 2003
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Swiss Colony has become a mainstay gift source for me. I have been dealing with them for over 5 years and have been very impressed with the quality (with only one exception) of their products and their service. There shipments always reach me in a
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Overall Rating:Store Rating: 2.0
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Item not as pictured
by ,Dec 13, 2003
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I ordered the Bavarian torte and it tasted okay but, it sure looked nothing like it was pictured on the website. I was expecting layers of cake with frosting between them. I guess there is frosting in here glueing these layers together but you would
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Showing 1-39 of 39 reviews Back to paged view